Sales Manager
Resume:
DIANNA HARPER
CONTACT
EMAIL:
*********@*****.***
PHONE:
580-***-**** (cell)
ADDRESS:
Lawton, OK, 73505
EDUCATION
GREAT PLAINS
TECHNOLOGY CENTER
Lawton, OK
Currently Enrolled
Relevant Coursework
Excel
Quick Books
Extracurricular Activities
Society For Human Resources
Management (SHRM) Member
CAREER OBJECTIVE
A career-driven professional seeking to make an effective impact with the Department
of Veteran Affairs (ODVA), by moving upward and using my Human Resources knowledge, skills, and abilities to set measurable and achievable goals at any given task that
produces positive outcomes within the Civilian Personnel Management workforce.
RELEVANT EXPERIENCE
DILLARDS
Lawton, OK / Oct 2009 – Present
Counter Manager & Sales Specialist
Interacts with customers and prepares orders. Trains new employees on different responsibilities. Conducts new hire training and internal departmental training. Coaches new sales representatives on different products, how to consult with customers, and credit programs. Orders inventory and supplies. Maintains relationships with key suppliers. Builds relationships with suppliers. Markets merchandize to attract new clients. Converses with employees, supervisors, and management on customer service issues. Takes initiative in developing new approaches to resolve difficult, complex, or contentious problems. Assists management with determining training requirements for personnel to ensure employment standards, new policies, and responsibilities are understood. Creates and execute action plans based on market calendar to attain goals.
Creates and coordinated store events. Assigns duties, responsibilities, and workstations to employees in accordance with work requirements and inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards. Recommends measures for improving work procedures and worker performance to increase service quality and analyzes operational problems (such as theft and wastage). Establishes procedures to 2
alleviate said problems. Performs various financial activities such as cash handling. Surpasses the initial sales goal and increased the sales surpassing over 1 million dollars.
Achieved company's prestigious "Pacesetter" award 5 out of 10 years. Obtained top 10% sales and exceeded over $300,000 in revenue. Recognized for aggressively and successfully soliciting new credit applications. Executed Counter Merchandising guidelines while managing Consultant hygiene/image standards. Received Employee of the Month in 2018. Used various database and systems.
C & C MARKETING COMPANY
Lawton, OK/ April 2007-October 2009
Supervisor
Reviewed employment applications for vacant positions. Conducted new hire and departmental training. Made determinations for hire based off criminal background results. Pre-screened applicants, scheduled interviews, conducted phone interviews, verified hire eligibility, completed reference checks, and followed-up on job inquiries. Determined whether a negative criminal background check fell within the company’s guidelines. Counseled lower level employees on mission expectations. Disciplined employees, as necessary. Maintained employee files.
Maintained compliance with federal and state regulations. Accessed confidential information with integrity and accountability. Participated in various meetings (e.g. in person and teleconference). Researched and analyzed data. Made recommendations to senior personnel regarding strategies, trends, and approaches to sales. Met department timelines in a fast paced environment. Applied clear and precise written and oral communication skills with various levels of management. Used and accessed computers, printers, calculators, fax machines, and an array of databases. REFERENCES
TITA ANDERSON ~ 915-***-**** (Friend)
3
TERESA SHEID ~ 580-***-**** (Manager)
JACKIE WELLS ~ 580-***-**** (Professional)
LOIS VEAL~ 580-***-**** (Professional)
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