Zimasa Mtshelwane

ID no.910**********

*** ****** *****

** ***** ******

Marshalltown

Johannesburg

2409

Good day,

I am writing this letter for an employment opportunity at your company. I am very ambitious, outspoken, with a positive attitude. I have good communication skills and I am very dedicated; I undertake and demonstrate great levels of persistence and tenacity. I am looking for a new venture that is going to excite and challenge me at the same time. Consolidating analysing information are my strong points and I have a tendency of going the extra mile.

My enthusiasm makes an indispensable asset to any organization. I am motivated to find a job in this field as soon as possible and I am available for interview.

Thank you for considering me for the position.

Regards,

Zimasa Mtshelwane

062*******

Personal Details

Surname: Mtshelwane

Name: Zimasa

D.O.B : 13 April 1991

E-mail: adj416@r.postjobfree.com

Gender: Female

Citizenship: South African

Home Language: isiXhosa

Driver’s License: None

Educational Summary

School Attended: West Bank High School

Highest STD Passed: Grade 12 (Matriculated) 2010

Subjects: English, Afrikaans, isiXhosa, Life Science, Mathematics Literacy and

Consumer Studies

Learnership: Contact Centre (Monyetla – Real People)- 2012

Employment History

Company: Webhelp SA (Shop Direct )

Campaign: EasyJet (2months contract)- Assisting with claims

Occupation: Senior Customer Service Advisor

Position: Webchat Advisor

Job description:

Completing conversation via digital methods assisting customers with their queries or online journey and delivering the desired outcome for customer and client query resolved, sale achieved or customer retained.

Deliver timely, accurate and professional customer service

Priorities and handle of all emails in English

Assessing any service failure to identify the route cause and take appropriate action to ensure similar failures is resolved.

Take ownership of customers and ensure that their needs are met as soon as possible

Started: 19 October 2015 until 30 March 2017 (Permanent) Re-

Employed 16 April 2018 until to date.

Job Description: Resolve customer queries on online shopping accounts

•Statements

•Chasing delivery

•Placing orders

•Returns

Reason for leaving: Better opportunioties

Company: Webhelp SA (Jumio)

Occupation: Data Capturer

Started: April 2020 – July 2020

Job Description:

• Identity Verification

• Personal Details Verification

• Preparing Reports

• Scanning

• Data capturing

Reason for leaving: Change of department

Company: Webhelp SA (Amazon)

Occupation: Customer service advisor

Started: August 2020 – Current

Job Description:

Resolving customer’s issue

Chasing deliveries

Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures

Acting as a liaison between customers and relevant stakeholders involved in the delivery process (e.g. couriers, depots, warehouses, suppliers)

Liaising with customers by means of inbound and outbound contact (telephonic, email/web chat)

Using questioning skills to make a judgment on the best solution or action to resolve the customer queries

Reason for leaving: Seeking better opportunities

Company: Telkom-Bellville (WNS outsource company)

Occupation: Customer service Agent-Outbound call centre

Department: Billing/ Accounts

Started: 13 May 2015 until 30 September 2015

Reason for leaving: Contract ended

Company: RCS- Head office (On-going contract)

Occupation: Helpdesk agent- Outbound call centre agent

Department: Cards and Loans New businesses

Started: 3 November 2014 until 26 April 2015

Job Description: 1. Data Capturing

2. Assisting with missing details

3. Making customer meet the lending criteria

4. Promoting and upselling product

5. Processing application

Reason for leaving: Need of stability

Company: Old Mutual- Head office (Contractor)

Occupation: Administrator

Department: Customer Retention Unit

Started: 15 May 2014 until 15 October 2014

Reason for leaving: Contract ended

Job Description: 1. Data entry and maintenance of customer

2. Obtain customer information

3. Sending clients information to their advisers

4. Informing the advisors that used to work for Old Mutual about their debt.

Company: DMC-Real People

Occupation: Debt Collector

Department: Outbound Call Centre Agent

Started: 3 September 2012 until 31 April 2014

Reason for leaving: Relocated to Cape Town

Job Description: 1. Deliver prepared scripts to persuade clients to clear their debts

2. Follow up on initial contacts

3. Negotiate with clients for them to settle their debts

4. Maintain communication with clients telephonically.

Company: Woolworths Hemmingways

Occupation: Sales Assistant

Department: Ladies Wear

Started: 1 February 2011 until 31 August 2012

Reason for leaving: Got an educational opportunity at Real People

Job Description: 1. Assisting customers at the store for purchase

2. Availability of stock on the shelves

3. Placing orders for customers to other stores

4. Measuring bras

Attributes

•Fast Learner

•Energetic

•Responsible

•Reliable

•Flexible

References

•Name: Ms Kim-lea Jegels

Company: DMC- Real People

Position: Team Leader

Contact no: 043*******

•Name: Zweli Ngwenya

Company: Webhelp- Shop Direct

Position: Team leader

Contact no: 084-***-****

•Name: Mrs Michelle McPherson/ Alan Titus

Company: Old Mutual- Head office

Position: Team leader

Contact no: 021*******

Contact this candidate