Manager Food Safety

Michael R. Yates · Phone: 540-***-**** · **** Delesa Ct, New Bern, NC 28560

*******.*******@*****.***

OBJECTIVE: To utilize the valued experiences gained from over twenty years of grocery management, combined with my strong commitment to customer service along with my leadership skills to offer value to a growing company whose goals and objectives match my work ethic and professionalism.

KEY ACCOMPLISHMENTS:

Received job coach awards from Prince William County, VA Supportive Employment Programs for sponsoring adults with disabilities.

Proven history of successfully managing large budgets and meeting retail sales goals with little or no supervision

Consistently ranked highest in the District for meeting and exceeding performance measures.

Able to monitor performance metrics, data, and reports to identify retail trends and plan and respond accordingly.

Self starter sought after by senior management to open, organize, staff and launch new operations.

Proven team builder and leader who secured promotions for others through mentoring and coaching.

Manager of the Year, 2001, 2005 and 2009

PROFESSIONAL EXPERIENCE:

Piggly Wiggly Grantsboro NC, Produce Clerk, 2016-current

oUnload and merchandise shelves

oSet up produce rack

oCull rack

oSign rack and displays

Target, Seasonal Backroom Associate, 2012-2013

Team player in backroom, receive and move merchandise to floor and displays to include:

oPriority customer service

oCleanliness and accountability of merchandise in warehouse area

oSafe, efficient and timely movement of stock to sales floor

oSet and stock Plan a grams

oAssist team members and management as needed

Supervalu, Shoppers – Store Director, 1995 - 2010

Responsible for managing store operations to include:

oPlanning, monitoring store performance against targets, and implementing policies, procedures and processes to achieve goals.

oManaging human resources to include selection, training, performance management, and facilitating professional growth.

oManaging a store culture to foster open communications, motivating staff, empowering staff, respecting all workers, and facilitating strong teamwork.

oMonitoring customer and staff interactions, making course corrections when needed, and ensuring employee performance issues are quickly addressed.

oMaking strategic and sales decisions that improve the customer experience and increase store sales.

oEstablish working relationships with outside vendors to take advantage of special promotions which save company and customer overall.

oSet displays to maximize visibility.

Selected by the VP of Operations to open the 2 new stores from the ground floor.

Supervalu, Shoppers – Manager, 1988 - 1995

Promoted through the ranks of Management Trainee, Customer Service Manager, Assistant Manager and Co-Manager.

Accepted increasing responsibility for store appearance, food safety, retail sales operations, human resources, day-to-day operations management, and financial management.

Michael R. Yates · Phone: 540-***-**** · 3611 Delesa Ct. New Bern, N.C. 28560

*******.*******@*****.***

EDUCATION:

Supervalu training to include:

oLevel 1: Store Operations

oLevel 2: One-Minute Manager

oLevel 3: Finance, Human Resource Management, Diversity

State and County Food Service Licenses

Forklift certified

TECHNOLOGY:

Microsoft Office, Excel and Word; EMS Enterprise, Payroll and Time Reporting System; PeopleSoft Financials; eTrack Shrink Control System; eCategory Management System; Intactix Financial Projection System

References available upon request.

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