Customer Service
Resume:
Alisha Wilson
Petal, MS
***********@*****.***
I am a very hardworking honest person. I learn quickly and work proficiently. I love helping people and am very empathetic.
Authorized to work in the US for any employer
Work Experience
Cashier
Crossroads Grocery - Petal, MS
April 2016 to Present
• Handled cashier duties, provided excellent customer service, resolved customer complaints and inquiries.
• Operated POS while maintaining cash-draw accuracy. Opened and closed the registers and monitored cash limits.
• Stocked merchandise, implemented customer service strategies, maintained high level of product knowledge.
ED Technician
Forrest General Hospital - Hattiesburg, MS
April 2016 to May 2017
I worked in a fast paced emergency room. I was responsible for checking vitals. Transporting patients to different procedures.
Switchboard Operator
RYAN CHEVROLET - Hattiesburg, MS
November 2005 to April 2014
I went to work at Ryan Chevrolet after hurricane Katrina working in the Body Shop, answering phones and setting appts. Shortly after I moved into business office working in warranty for a short time, then moving to showroom floor handling all incoming phone calls for the company. I also took pictures for all pre owned vehicles and uploaded images on the internet for our website. Education
General Equivalency Diploma (GED) in Basic
Petal High School - Petal, MS
August 1992 to May 1995
Skills
• Multi-line Phone Systems
• Caregiving
• Vital Signs
• Home Care
• Cleaning Experience
• Cashiering
• Customer service
• Phone etiquette
• Office Management
Assessments
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity. Full results: Proficient
Call Center Customer Service — Familiar
October 2020
Applying customer service skills in a call center setting. Full results: Familiar
Sales Skills — Familiar
October 2020
Influencing and negotiating with customers.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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