Ramdas Praveen,

S/O Ramdas Narsing Rao,

Karwan, Mobile:+91-949*******

Hyderabad -500006 Email: adj40g@r.postjobfree.com

Career Objective

To utilize and enhance my creative skills and abilities by joining a renowned organization and improve my skill set and knowledge.

Professional Summary

I have been working in COMMUNICATIONS department, as a report analyst in YASHODA.

We generate the reports on Daily basis, Weekly basis and Monthly basis.

We handle FTP Paths, CRM and applications daily for downloading dumps required for generating reports.

We generate Doctor Wise Monthly Turn up’s Report, Agent wise Monthly Turn up’s Report, Executive Performance Report, Daily Call Abandoned Report, CRM v/s Call Tagging Report, Call Centre Review Report, CC Agents Incentives & OT’s Report and Agent Score Cards.

In those reports we show Doctor Appointments, Turn up’s and Non-Turn up on Daily, Weekly and Monthly basis, OP percentages, Call Centre percentages and preparing abstracts.

In Executive Performance Report we show employees Late Log in, Absents, Breaks, Staff Hrs, Quality and Shrinkage.

In Daily Call Abandoned Report we show Total calls, Offered Calls, Answered calls, Abandoned calls and Agents Breaks in Half an hour interval wise, rectify the reasons for call abandons.

MS EXCEL, MS WORD and MS Access Commands.

Good analytical, problem-solving skills, verbal and written communication skills.

Handle the data using MS Excel and MS ACCESS.

Having good exposure on Advanced Excel VLOOKUP, HLOOKUP, PIVOT TABLE, SUM IF, COUNT IF, CONDITIONAL FORMATING, CONCATENATE.

Experience:

Organization

Designation

Year

YASHODA COMMUNICATIONS

MIS Executive

Jul 2017 – Till date

TATA TELESERVICES

MIS Executive

Nov 2015 – Jun 2017

Academic Profile

Degree/Qualification

University

Year

M.B.A.

JNTUH

2016

B.COM

Osmania University

2014

M.E.C.

B.I.E.

2011

Roles & Responsibilities

Doctor wise Monthly Turn up’s Report.

Agent wise Monthly Turn up’s Report.

Executive Performance Report.

Daily Call Abandoned Report.

CRM v/s Call Tagging Report.

Call Centre Review Report.

CC Agents Incentives & OT’s Report.

Agent Score Cards.

Software Skills

Operating System

Windows XP, Win7

Packages

MS Excel, MS WORD, MS Access and Tally.ERP 9.

Personal Information

Name : Ramdas Praveen

Father’s Name : Ramdas Narsing Rao

Date of birth : 07th July, 1992

Sex : Male

Marital Status : Single

Nationality : Indian

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date:

Place: Hyderabad Ramdas Praveen

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