CURRICULUM VITAE OF NADYNE MWELA

PERSONAL DETAILS

Surname : Mwela

First names : Nadyne Mbelu

ID Number : 801**********

Residential Address : 1408 Wallace Street / Good wood 7460 Contact number : 073*******

Email address : adj3za@r.postjobfree.com

Date of birth : 14 October 1980

Nationality : Congolese

Gender : Female

Languages : English, French, Swahili

Marital status : Married

Criminal records : None

EDUCATION

Tertiary Education

Institution : Cape Peninsula University of Technology Qualification : ND Public Relations Management (not completed) Year : 2005

Subjects : Accounting for public relations practitioners Business studies, communication sciences,

End user computing, English, Media studies,

Public relations

Secondary School

School : Bon Berger

Qualification : State diploma (Equivalent to South African Matric) Year : 2000

Subjects : Art and Design, Fashion Design, Sewing techniques Business organization, Mathematics, History, French English

Course attended

Institution : Gary Brown

Certificate : Hospitality management

Year : 2003

PERSONAL ABILITIES

I am self-motivated, open-minded person and very much result oriented with a high degree of resilience to get the job done, especially in high-pressure situations. Extensive Computer Knowledge

Internet and email

Microsoft office and packages

Protel

CURRICULUM VITAE OF NADYNE MWELA

WORK EXPERIENCE

Company : Gorgeous George Hotel

Position : Junior Reservations/ Receptionist

Period : November 2019 – 2020

Duties : Reservations

Customer satisfaction

Solving problems according to Customer complains

Implementation of best practices

Company : Cloud 9 Boutique Hotel

Position : Reservations

Period : From November 2017 to present

Duties : Reservations

Customer satisfaction

Solving problems according to Customer complains

Implementation of best practices

Company : The Cape Diamond Hotel

Position : Manager

Period : August 2012 to November 2017

Duties : Dealing with bookings issues.

Meetings and greeting customers.

Checking in & out VIP customers.

Dealing with customers complains

And comments.

Company : Cape Diamond Hotel

Position : Receptionist

Period : 2006 – 2012

Duties : Dealing with bookings by phone, e-mail and face-to-face Completing procedures when guests arrive and leave. Choosing rooms and handing out keys.

Preparing bills and taking payments.

Taking and passing on messages to guests.

Dealing with special requests from guests (like looking Theatre tickets or storing valuable items).

Answering questions about the hotel offers and

the surrounding area.

Dealing with complaints or problems.

Company : St George Hotel

Position : Waiter (Restaurant)

Period : 2003 – 2005

Leaving reason : Business closed down

Duties : Taking orders from patrons for food or beverages. Presenting Menus to patrons and answering questions about menu items

Escorting the customers to their tables.

CURRICULUM VITAE OF NADYNE MWELA

Collecting payments from the customers.

Serving food or beverages to patrons.

Preparing tables for meals.

Setting up items such as linens, silverware and

glassware.

Cleaning and clearing tables or counters after patrons have finished dining.

Providing customer’s services.

REFERENCE

Company : Cloud 9 Boutique Hotel

Name : Daniel

Position : Manager

Contact : 021-***-****

Company : The Cape Diamond Hotel

Name : Funeka Zaula

Position : General Manager

Contact : +27-21-461-****

Company : Gorgeous George Hotel

Name : Marion

Position : Manager

Contact : 078-***-****

Contact this candidate