Call Centre Assistant
Resume:
Confidential profile of:
Mr Thabang Chauke
Availability:
Immediately
EXPERIENCE RELATED TO POSITION APPLYING FOR
●I obtained experience as a call centre agent as well as working with people, while working for the National Consumer Commission.
●I obtained 1-year experience investigating if retailers were in compliance with the Consumer Protection Act.
●Also obtained 1-year experience as a claims administrator working in high pressure to reach the target while working for Sasria SOC Ltd.
●I have also obtained training the claims handling within Sasria for 3 months which enable one to know how to:
- Assess a claim,
- Enable speedily claims processing when requesting any outstanding information,
- Understanding of Sasria perils and
- Targeting closure ratio in the effective management of a claim around the turnaround time model
PERSONAL DETAILS
Full names
Thabang Carol Chauke
ID Number
880-***-**** 080
Date of birth
7 July 1988
Nationality
South African
Employment equity
African
Marital status
Driver’s License
Single
Code 8
Dependants
1
Health
Excellent
Residential area
376 Block XX, Soshanguve East,Pretoria,Gauteng,0152
Email address
adj3z8@r.postjobfree.com/ adj3z8@r.postjobfree.com
Landline number (bus hrs)
N/a
Cell phone
Criminal Record
None
LANGUAGES
Read
English / Sepedi / Zulu/ Tsonga
Write
English / Sepedi / Zulu/ Tsonga
Speak
English / Sepedi / Zulu/ Tsonga
EDUCATION, TRAINING & COMPUTER LITERACY
Secondary
School attended
Kgomotso Comprehensive High School
Year completed
2005
Grade passed
Grade 12
Tertiary
Institution
Tshwane North College
Year completed
2017
Qualification obtained
N6 Certificate in Financial Management
Modules completed
1
Financial Accounting
2.
Communication
3
Taxation
4
5
Cost and Management Accounting
Computerised Financial Systems
Tertiary
Institution
Cornerstone
Year completed
2010
Qualification obtained
Call Centre Certificate
Modules completed
1
Inbound Training
2.
Outbound Training
3
Computer Training
Computer skills
1.
Microsoft Word
2.
Microsoft Excel
3.
Pastel Partner
3.
Pastel VIP Payroll
PERSONAL ATTRIBUTES
●
Positive attitude
●
Punctual
●
Hard worker
●
Analytical thinker
●
Leader
EMPLOYMENTHISTORY
Employer 1:
Name of Firm
National Consumer Commission(DTI)
City / Town
Centurion
Period
May 2011 to April 2012
Position
Administration Assistant
Duties
●
Trainee investigator
●
Call Centre Agent
●
Complaints handling
Reason for leaving
Contract ended
Employer 2:
Name of Firm
Sasria SOC Ltd
City / Town
Sandton
Period
22 August 2018 - 31 January 2020
Position
Claims Administrator
Duties
●
Indexing of claims
●
Call Centre Agent
●
●
●
●
Assisting with payments
Assisting with registering of claims
Assessing of claims and give feedback
Pulling report on IMS and sending to controllers
CONTACTABLE REFERENCES
1. Name
Mr.Sphiwe Dlodlo
Company
National Consumer Commission
Position
Investigation Officer
Telephone number
2. Name
Ms.Elizabeth Sibeko
Company
National Consumer Commission
Position
Senior Investigation Officer
Telephone number
3. Name
Mr Puluchi Matlou
Company
Sasria SOC Ltd
Position
Telephone number
Senior Claim Controller
4. Name
Daniel Moahi (Training/Mentor)
Company
Sasria SOC Ltd
Position
Claims Controller
Telephone number
Curriculum Vitae
Contact this candidate