Marywil Sarino

Norfolk, VA (***) *** – **** adj3oa@r.postjobfree.com

Education & Academic Training:

Bryant & Stratton College, Virginia Beach, VA

Associate of Applied Science in Network Technology, August 2020

*Summa Cum – Laude Recipient*

Cloud Computing

Routing & Switching

Wireless Networks & WANs

Networking with the Windows Network Operating System

Network Security & Forensic Fundamentals

Business Information Systems

Hardware & Networking

Software & Operating Systems

Summary of Qualifications:

Bilingual: English and Tagalog

12+ years of extensive customer service

Ability to maintain confidentiality

Quality writing and communication skills

Strong passion for Information Technology

Ability to adapt, transition, and learn quickly

Proficient in MS Office programs including Outlook, Excel, Word, Access

Proficient in Oracle, PowerPoint, SharePoint and AS400

Capable of multi-tasking while under pressure

Security + certified

Professional Highlights:

Cherry Bekaert LLP, Norfolk, VA, January 2020 – Present

Assistant Generalist July 2020 – Present

Conduct document review and check for accuracy of information to ensure accounts are seamlessly and efficiently processed for transmission.

Verify and communicate with clients the advantages and disadvantages of the Paycheck Protection Program loans.

Provide onsite tier I, II and III troubleshooting of software glitches in GoFileRoom and Smartbiz accounting software.

Proficient in the utilization of Axcess to assemble paperwork for review and distributed to customers and management.

Responsible for verifying accuracy of client accounts prior to submission to CPA’s for Federal and State Tax Returns.

Provide oversight to management ensuring all internal communication between departments are reviewed in a timely manner.

Accounting Document Reviewer January 2019– July 2020

Support quality control efforts seasonally by reviewing client information scanned from SurePrep tax automation software into tax returns.

Member of collaborative team responsible for performing quality control on tax returns.

Praised for ability to pay attention to detail when performing daily task in a high stress environment that requires accuracy and efficiency.

Process and produce high volumes of documentation using GoFileroom software.

Review and edit documents for accuracy using Adobe acrobat.

Communicate with internal team members prior to validation of documents.

Sentara Healthcare, Chesapeake, VA, June 2019 – August 2019

Insurance Verification Specialist

Responsible for the verification of insurance eligibility through EPIC, Changed Healthcare and Availity website.

Initiated communications to insurance payors, patients, doctor’s offices and providers to verify edibility.

Processed requests, updated data, scanned and faxed confidential information on a routine basis for account verification.

Successfully coordinated with internal departments in order to complete weekly goals and objectives prior to established deadlines.

Self-sufficient in the handled self-pay accounts and individuals affiliated with the military to review and confirm benefits.

Capital Group, Norfolk, VA, January 2019 – April 2019

Client Service Specialist

Maintained the highest ethical standards in providing service to shareholders and financial planners throughout the country. Accurately processed incoming investment transactions

Analysed data, gathered information and make referrals to the appropriate internal department. Created and modified accounts. Independently handled various request from investors.

Optima Health, Virginia Beach, VA, November 2017 – December 2018

Payment Processing Specialist

Assisted callers and processed payments by phone and helped member’s with questions. Reviewed data to help advise our members on the next course of actions. Placed follow-up calls or emails routinely.

Communicated routinely with internal departments to meet member’s needs.

Participated in various projects and maintained a positive relationship with our members to help them resolve any challenges they are facing. Promoted Optima's benefits and resources.

Nitto Denko Automotive, Chesapeake, VA, May 2013 – June 2014

Customer Service/Production Control Assistant

Answered customer inquiries, provided status of purchase orders, updated work orders, handled complaints, delivery questions and located resources for problem resolution.

Checked stock availability to fill scheduled deliveries and assisted in inventory control. Provided relevant and essential advice to external customers promoting Nitto Denko's customer-oriented image.

Helped to increased quarterly revenue from our vendors thru follow up phone calls to ensure customer satisfaction and establish relationships for repeat business.

Provided administrative and production support to supervisor and staff. Scheduled and attended meetings, took minutes: edited and distributed meeting minutes.

Assisted in the preparation of month- end report in accounts receivable to include posting of payments, matching and sorting invoices, then scanning completed documentation in to company database. Printed report using AS400 system.

Responsible for updating and maintaining records, posting at the end of shift to management.

Wells Fargo Bank, Norfolk, VA, January 2013 – April 2013

Teller

Handled the tasks of providing excellent front line customer service, assisting customers in achieving financial goals.

Responsible for processing customer's transactions to help manage their finances.

Designed best option solution to make financial services more convenient by assisting and promoting sign ups for online banking.

Recommended new and innovative Wells Fargo Banking products and services to meet customer's needs and requirements.

Promoted Wells Fargo partners to meet sales quotas.

Accurately maintained and balanced cash drawers.

Delta Airlines, Norfolk, VA, August 2005 – April 2012

Airline Customer Service/Ticketing Agent

Cross trained in all areas and cultivated positive and enduring relationships with frequent passengers and fellow employees.

Monitored flight details to ensure an on-time schedule and met the station's daily goals and standards.

Assisted passengers to get on-board the aircraft in a timely manner. Proficient in domestic and international check-in process, and guided customer to be familiar of using the kiosk self-check in.

Followed proper procedure to ensured passenger's safety at first point of contact. Handled various conflicts during flight interruptions and solving complex scenarios.

Assigned to a position involving cash transactions, secured sensitive information and ticket counter before shift ends.

References Available Upon Request

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