Customer Service

JACK COPE

PROFESSIONAL SUMMARY

I am ** and a young, motivated and hardworking individual with 18 months experience within customer services as well as finance. I have developed an understanding and expertise of financial industries through my education. I am incredibly enthusiastic about any job or task that I am given and strive in order to succeed in my future career path to benefit the company. I have great communication skills and am able to work in various environments and thrive when pressured with deadlines. I am very precise when managing money and always meet targets and goals set. I would perceive myself as a team player with a positive and hardworking attitude and believe that I can build customer loyalty with clients in order to make money within the company.

WORK HISTORY

Work Experience, 07/2018 to 07/2018

Barclays Bank - Chatham, KEN

Worked with other employees learning about interests rates, mortgages and overdrafts.

Greeted customers coming into the bank in order to solve their queries and problems more efficiently.

Helped the control of security whilst money was delivered throughout the bank.

Understood monetary values within the banking industries and help to fill ATM's.

Educated on fraud control and protection throughout Barclays and how the industry protects their customers.

Worked directly with customer service and management throughout the bank to achieve optimum customer satisfaction.

Assisted clients with business expenditures in order to assess debts and repayment schemes that are beneficial to the bank and customer.

Handled the day-to-day running of the bank floor, ensuring high levels of productivity and ensuring customer service was at an optimum standard.

Checkout Assistant, 11/2019 to Current

Sainsburys - Rainham, KEN

Accepted cash, cheque, credit and debit payments accurately and efficiently.

Answered customer questions, provided store information and escorted to desired store areas.

Provided professional and courteous service at all times.

Displayed and restocked merchandise in appealing manner.

Cleaned and straightened work area.

Weighed food to determine correct pricing.

Worked with customer service to resolve issues.

Provided high level of service by helping customers find specific products.

Trained on stock management and trolleys to provide back-up coverage to colleagues and customers for optimal support.

Worked closely with managers and supervisors to solve problems and handle customer concerns.

Prepared and submitted end-of-shift reports using self scan tills and in the cash office.

EDUCATION

GCSE, 08/2019

The Howard School - Kent

GCSE Results 2019:

English Literature-7

English Language-6

Mathematics Higher-4

Combined Science Higher-55

Business-7

LIBF Level 2 Certificate in Financial Education-B

Geography-8

Photography-8

Spanish-4

A-Levels, Expected in 06/2021

The Howard School - Gillingham, KEN

A Level Predicted Grades:

A Level Business- A

LIBF Diploma in Financial Studies- B

Btec Law- D*

CONTACT

Address: 1 Craddock Way, Rainham, KEN ME8 9QQ

Phone: 077**-******

Email: **********@*****.***

SKILLS

Excellent Customer Service

Self-motivated

Business and Financial expertise

Credit and debit processing

High volume transactions

Written and verbal communication

Product recommendations

Cash and coin counting machine operations

Money management

Identification verification

Cash handling policies

Customer greeting

Risk management processes and analysis

Problem solving

Extremely organised

Strong verbal communication

Contact this candidate