Customer Care Service Representative

NWOYE CHARLES .C

Address:No **, Lawal Tiamiu Street, Iyana Ipaja Aboru Lagos State.

Phone Number:090********, 081********

Email address:**************@*****.***

PROFESSIONAL SUMMARY: I am a graduate with over 7 years working experience in Customer Service, Office Administration and Coordination, Business Performance Management, Relationship Management, Communication and Negotiation, Business Strategy and Business Engagement with a verifiable record of accomplishment within cooperate sectors. I am therefore seeking an offer in an organization where my knowledge and skills can be put to good use.

PERSONAL INFORMATION:

State of Origin Anambra state

L.G. A Oyi

Sex Male

Marital Status Single

WORK EXPERIENCE INCLUDING FULL DETAILS OF PAST AND PRESENT POST(S)

Operations Analyst: Money Matters NG Lagos

(Ikeja, Lagos state) 2017-2019

Responsibilities:

Attending to customer’s enquiries

Writing business proposal and attending meetings

Sales Personal negotiating deals and closing of deals

Driving traffic to the money matters site

Customer care representative: Customer Contact Solution

(Plot 4, Block 26, Jeremiah Ugwu Street, Off BabatundeAnjous Avenue, Off Admiralty way, Lekki, Phase 1, Lekki, Lagos) 2016 – 2017

Responsibilities:

Answering incoming calls from subscribers and giving relevant information required to help solve their queries while managing different issues in the course of this action.

Delivery top class customers services to Naija Billionaire customers.

Capturing of subscriber data on relevant and applicable systems.

Delivery of quality customer services for a minimum of 150 customers within the time frame of 6 hours.

Documentation, escalating and reporting of daily feedback and complaints from Naija Billionaire customers.

Customer Care Representatives: ISON BPO COMPANY

(Mass Segment 3rd Floor KingwaysDugbe Ibadan Oyo State.) 2012-2014

Responsibilities:

Answering incoming calls from subscribers and giving relevant information required to help solve their queries while managing different issues in the course of this action.

Delivery of quality customer services within the time frame of 8 hours.

Capturing of subscriber data on relevant and applicable systems updating and training team members on new products and services being offered by Airtel

Attending to the HNI (High-Net Worth) customers in the class segmentation for Airtel customers.

Responsible for feedback tracker and mechanism between Airtel class customers and Airtel.

Handle transfer calls from mass agents where calls are not handle satisfactorily at first contact

(NYSC) National Youth Service Corp: Government Day Secondary School

AbongTaraba State 2010-2011

Responsibilities:

Agricultural Teacher

Conducts examinations for students

Supervising and management of students’ general behaviour

Counseling of students

Serving Youth Copper (NYSC): INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC)

(INEC Training Staff, Taraba State) 2011

Responsibilities:

Assisting in RO1 staff

Assisted in carrying out proper maintenance on the election processes.

Assisted in collecting the result and taking it back to the INEC office.

COMPUTER SKILLS: Microsoft Office Word, Microsoft power point, Microsoft Excel.

RELEVANT SKILLS: Customer Service, Office Administration and Coordination, Business Performance Management, Relationship Management, Communication and Negotiation, Business Strategy and Business Engagement

LANGUAGE SKILL: English (Professional), Igbo (Native), Yoruba (Conversational)

EDUCATIONAL INSTITUTIONS ATTENDED WITH DATES

Federal university of technology, Owerri Imo state 2009

Community Comprehensive Secondary School Apani, River State. 2002

Foundation Model Primary School, Maiduguri, Borno state. 1993

ACADEMIC QUALIFICATIONS WITH DATES

B.Sc. (Hons) Agric and Animal Science 2009

Senior Secondary School Certificate 2002

Primary School Leaving Certificate 1993

OUTSTANDING ACHIEVEMENTS

Am an Apex Award Winner 2014 of the ISON BPO LTD award held in Zanzibar Tanzania

HOBBIES: Travelling, Volleyball, Chess game, surfing through the internet etc.

REFERENCES: Provided on request

Contact this candidate