Food and beverage attendant
Resume:
Martin K. Mbogo
Address: P.O. Box 512**-***** Email:adj3d6@r.postjobfree.com Telephone: +254-***-***-***/ 792 178 354
PERSONAL STATEMENT
Talented bartender who is successful at consistently delivering the highest quality service. Fast worker who goes the extra mile to sell more and keep customers happy. Well-versed in customer service and speciality drink preparation.
EMPLOYMENT HISTORY
BAR WAITER
Radisson Blu Hotel, Nairobi
JUNE 2016 to AUGUST 2020
●Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
●Planning drink menus and informing customers about new beverages and specials
●Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers
●Checking identification to ensure customers are the legal age to purchase alcohol
●Taking inventory and ordering supplies to ensure bar and tables are well-stocked
●Adhering to all food safety and quality regulations
●Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash - register
●Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment
Bartender
Lenotre Paris, Doha
2013 to 2015
• Greet customers and present beverage menus
• Make recommendations and answer all related inquiries
• Check identification of customers to verify they are of legal drinking age
• Take orders from serving staff or directly from customers
• Record drink orders accurately into register system
• Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes
• Peel, slice and pit fruit for garnishing drinks.
• Mix and garnish cocktails according to standard specs
• Serve snacks to customers seated at the bar
• Up sell drink and snack items to customers
• Respond promptly to requests from customers in a polite and professional fashion
• Attempt to limit problems related to customers' excessive drinking by following established procedures
• Process transactions using the POS system
• Prepare checks for customers
• Process customer payments
• Arrange glasses and bottles into attractive and functional displays
• Ensure clean glasses, bar equipment and working areas
• Comply with all health, safety and hygiene standards and policies
• Balance the cash register at the start and close of each shift
• Monitor inventory
• Order and restock bar inventory
Bartender
Flames Hotel, Nairobi
2012 to 2013
●Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
●Interact with customers, take orders and serve snacks and drinks
●Assess customers’ needs and preferences and make recommendations
●Mix ingredients to prepare cocktails
●Plan and present bar menu
●Check customers’ identification and confirm it meets legal drinking age
●Restock and replenish bar inventory and supplies
●Stay guest focused and nurture an excellent guest experience
●Comply with all food and beverage regulations
EDUCATION
2010 – 2012
NAIROBI COLLEGE OF BUSINESS STUDIES
Nairobi, Kenya
CERTIFICATE
●Certificate in Community Development
2008 MAKERERE UNIVERSITY Kampala, Uganda
CERTIFICATE
●Computer Networking (CCNA)
2006 – 2007 HANA INTERNATIONAL
SECONDARY SCHOOL Nsangi, Uganda
ADVANCE LEVEL
●Secondary School Education
2002 – 2005 BALKAN HIGH SCHOOL Nairobi, Kenya
ordinary LEVEL
●Kenya Certificate of Secondary Education
1993 – 2001 SALAMA PRIMARY SCHOOL Nairobi, Kenya
Certificate
●Kenya Certificate of Primary Education
Key qualities
●Friendly
●Tolerant
●Adaptable
●Tremendous stamina
●Exceptional interpersonal skills
●Exceptional customer service, sales & marketing skills
●Team player as well as ability to work independently
REFERENCES
Philip Kimata
Managing Director
The Notam Agency
E: adj3d6@r.postjobfree.com
George Ngotho
Data Analyst
Unilever Kenya Ltd
James Kimani
Human Resource Officer
Zen Garden
Contact this candidate