Silvia Susana Muga-Kohan

adj3bs@r.postjobfree.com • 403-***-****

Calgary, Alberta

S

Customer-focused professional combining a passionate commitment to delivering service excellence with proven expertise in developing meaningful, trusting client relationships. Engage confidently and articulately with customers from diverse backgrounds, understanding their needs and providing information and advice that exceeds expectations.

CORE COMPETENCIES

Client Services

Leadership

MS Programs

Adaptability

Team Collaboration

Multitasking

Written and Verbal Communications

EDUCATION

Cambridge Institute of English

English Teacher’s Diploma

Capital Federal, Buenos Aires, Argentina

C.E.N.S 456 Secondary Education. Diploma (GED) in Administration Banfield, Buenos Aires, Argentina

EXPERIENCE HIGHLIGHTS

Winners Circle Trophies and Awards, Calgary, AB 05/2020-06/2020 05/2019-07/2019

Reception and Quality Control (Seasonal Position)

Maintained and promoted professional and friendly client relations by providing timely and accurate answers to customer inquiries.

Entered and verified data pertaining to customer orders, utilizing multiple databases.

Completed general office duties including filing, faxing, document production, addressing general public inquiries made via telephone, email or in person.

Built a network of referrals by efficient follow up of leads.

RJ Talent Agency, Calgary, AB 02/2018 - 05/2019

Background Performer

Served as a background performer in Film and TV industry videos.

Raw Canvas Catering, Calgary, AB 11/2016 - 07/2017

Customer service: Server, Delivery and Kitchen Helper

Welcomed guests and served food and beverages in a timely and professional fashion.

VARIG Airlines. Argentina EZEIZA International Airport Buenos Aires, Argentina 10/2008 - 02/2009

Customer Service Representative for VARIG Airlines

Assisted passengers with tagging luggage and baggage check-in, ticketing, made changes to reservations, seat assignment, answered inquiries about flight schedules.

G4S Search Secure Solutions, Argentina EZEIZA International Airport Buenos Aires, Argentina 11/2005 - 02/2008

Customer Service and Passenger Facilitation Agent for United Airlines

Sheraton Hotel and Convention Center, Argentina 11/2004 - 11/ 2005

Waitress and Hostess for Special Events