Engineer Manager

SUMMARY

Executive with a unique combination of business and technical skills, able to understand the implications of architectural decisions on the overall performance of a company, based not only on the products that said architecture could possibly enable, but also on the costs (both upfront and long-term) associated with implements the architecture.

KEY ACCOMPLISHMENTS

Designed, developed, and oversaw implementation of solution to replace failed system protecting $100 Million in revenue in 2019

Hardened and made privacy compliant a solution for digital advertising protecting $10 Million in revenue in 2020

Worked with Project Management Office to develop and implement a Data Governance Board focusing on common definitions / calculations of metrics and on data sharing approval / Rejection

Through interaction with executives across the organization and empowering key members of staff established my organization as the Center of Excellence for subscriber usage data related questions

Designed, developed, and built team to maintain and enhance system answering real-time viewing questions for real-time advertisement placing decisions

Oversaw development and deployment of a Data Lake that collects, anonymizes, cleanses, and makes ready for business analysis Charter service consumption data from 80% of the Charter footprint (Audience Measurement System)

Used Audience Measurement System, integrating voter registration data to dramatically increase political advertising revenue in 2012 (contributed to 30% increase over 2012 goal)

Championed use of various analytical methods (cluster analysis, regression, time series, etc.) to build models to identify networks and programs preferences for various demographic types of viewers and worked with sales teams to incorporate information into sales presentations, opening the doors to heretofore unreachable potential clients and leading to more sales

Defined methodology and directed development of infrastructure to objectively measure completeness and quality of Audience Measurement data in order to establish unambiguous SLAs

Executed a series of Proofs of Concepts with multiple vendors to identify best of breed technical solutions for TWCs emerging addressable advertising solutions

HIGHLIGHTED SKILLS

SOFTWARE

Core Development:

Wrote complex queries and procedures (multiple layered nested queries, complex aggregation, analytic SQL, etc.) against Teradata, Netezza, and Oracle databases containing up to 200 TB of data

Wrote test harness to enable proof-of-concept cable settop box advertising solutions in Java

Maintained and enabled new functionality in Java-based settop box software deployed ubiquitously in Time Warner Cable systems

Wrote specific security and usability modules in C, C++, and Managed C++ for windows laptop enterprise security and communication product while at CSCT

Re-architected and built a system in C++ responsible for managing communications between back-end systems and order entry system while at MCI

Supported C / C++ code base (adding new functionality and resolving bugs) for a custom order entry system while at MCI

Technical Leadership:

Currently lead mix of entry level technologists (SQL, Python, C++) and senior analysts and project managers, working with Product Management to tease-out product strategy and build a technology strategy and roadmap that supports that product strategy

Currently manage relationship with technical (software development) teams (define and prioritize requirements, negotiate deliverables based on resource constraints, ensure re-prioritization of goals and milestones based on dynamic business needs) within and without Charter in support of developing the data-centric Audience Measurement system and the next generation video delivery platform

Managed contract Java Server Pages developer (HR tasks, defined requirements, prioritized requirements, reviewed architecture, design, and developed code) to develop early version of an interactive advertising enablement platform

Managed software testing team (HR tasks, coordinated development of test plans, test scripts, allocated test cases across testers, and validated / trained testers on methodology) during contract period at Comcast, testing new versions of settop box guide software

Certified Product Owner (Scrum Alliance)

Managed team of up to 20 members across five teams (1) system support, (2) network engineering, (3) database development, (4) operations support, and (5) tools development, promoting individual leads within each group to execute line-level management functions, and providing direction and guidance to leads while developing a vision for the organization

Led team of up to 6 developers for Y2K conversion of C / C++ custom order entry system while at MCI

Databases: Teradata, Netezza, ORACLE, MySQL, SQL Server

Languages: C / C++, Angular, JAVA, Visual Basic, JSP, .NET, HTML, XML

Analysis Tools: Microstrategy, SAS, Alteryx, MatLab, Access, EXCEL

MATHEMATICAL SKILLS

Theoretical Foundations:

Master of Science Degree in Mathematics, focusing on numerical methods, and emphasizing a theoretical understanding of statistics

MBA, combined with undergraduate Economics and Professional Engineering degrees, provide the underpinnings of financial modeling ability

Statistical Analysis:

Extensive predictive and statistical modeling of television viewing data based on census level collection of usage data while at Time Warner Cable

Developed automated linear regression model and managed team of developers to implement the model that predicted the expected time of connection from one system to another and, based on the fitness of the regression and deviation of actual time from expected automatically alerted users

Developed extensive Econometric models using linear and log linear regression analysis against US household Census data in support of professors’ research projects while in school

Financial Analysis:

Developed comprehensive financial model and presented to Venture Capitalists while attempting to start a company offering a vendor agnostic Conditional Access Solution in 2003

Developed and presented multiple financial models in the context of various product ideas presented to executive management at Time Warner Cable over the years

SOFT SKILLS

Management: Managed teams across four (5) related disciplines, with a total team of up to 20 contract and full-time employees

Communication: Extensive public speaking experience, both small and large groups in the context of training, technical sales calls, and technical conferences; quite comfortable in larger venues.

Writing: Extensive experience authoring documentation from Venture Capital worthy business plans to low level design specifications to training / operations manuals to sales presentations to patent applications.

Flexibility: Having worked at all stages of the product lifecycle, at various levels in organizations, and in both very large and very small organizations, have the flexibility and willingness to do whatever it takes to get the job done. Career has been marked by extensive travel both domestically and internationally (Japan).

WORK EXPERIENCE

CHARTER / TIME WARNER CABLE 2006 – Present

Positions: SR. DIRECTOR, DATA ARCHITECTURE (2015 – Present)

DIRECTOR, PRODUCT SOLUTIONS (2008 – 2015)

SR. ENGINEERING PRODUCT MANAGER (2007 – 2008)

SOFTWARE ENGINEER (Contract) (2006)

Products: Audience Measurement (local / Canoe / NCC data products leveraging SDA)

VOD Integrated RFI system called Promotions on Demand

EBIF Platform / Campaign Management

Plant Equipment (QAMS, MUX’s, Encoders, etc.)

Package Media Gateway (terrestrial VOD content distribution system)

OCAP Digital Navigator

* Spent 7 months in 2007 between contractor position and first permanent position at TWC managing a contract testing group at the Comcast Media Center in Denver, testing versions of TVGuide software

COMMUNICATIONS SECURITY AND COMPLIANCE TECHNOLOGIES 2003 – 2006

Positions: PRODUCT MARKETING MANAGER (2004 – 2006)

PRODUCT ENGINEER (Contract) (2003 – 2004)

Product: Windows based laptop wireless (cellular and WiFi) connectivity and security product allowing customers to travel throughout the U.S. and Japan and have secure, wireless data connectivity

AWM SYSTEM SOLUTIONS 2003

Position: FOUNDER/OWNER

Product: Vendor agnostic (between Cisco and SA) conditional access solution allowing MSOs to deploy both sets of settops and manage those settops with one Conditional Access solution, integrating with both crypto sets, thus requiring only one billing system interface.

COMCAST 1999 - 2003

Positions: PRODUCTION SUPPORT MANAGER (2000 – 2003)

SYSTEMS ENGINEER (Contract) (1999 – 2000)

Product: Central Conditional Access Solution (Headend in the Sky – HITS) system, controlling authorizations for up to 6 million Motorola settops across 150 headends from up to 400 billing interfaces (CSG, DST Innovis)

WorldCom / MCI 1996 - 1999

Positions: SOFTWARE ENGINEER LEAD (1997 – 1999)

SOFTWARE ENGINEER (Contract) (1996 – 1997)

Product: Custom order entry system used in 10 call centers across the country by some 800 CSRs to support MCI’s long-distance and local residential customers

PATENTS

Issued Patent – Methods and systems for encrypting, transmitting, and storing electronic information and files (7725716)

Issued Patent – Systems and methods for mutual authentication of network nodes (7760882)

Issued Patent – Apparatus and methods for data collection, analysis and validation including error correction in a content delivery network (8484511 / 9003436)

Issued Patent – Methods and apparatus for targeted secondary content insertion (8813124)

Issued Patent – Apparatus and methods for identifying and characterizing latency in a content delivery network (8930979 / 9635421 / 9693103)

Issued Patent – Methods and apparatus for classifying an audience in a content distribution network (8935721)

Issued Patent – Apparatus and methods for enabling media options in a content delivery network (9078040 / 9621939 / 10051305)

Issued Patent – Methods and apparatus for audience research in a content-based network (9094140)

Issued Patent – Methods and apparatus for evaluating an audience in a content-based network (9178634)

Issued Patent – Management of event data (9235612)

Issued Patent – Apparatus and methods for enabling presence-based and use-based services (10028025)

Issued Patent – Methods and apparatus for targeted secondary content insertion (10051304)

Issued Patent – Apparatus and methods ensuring data privacy in a content distribution network (10148623)

Issued Patent – Methods and apparatus for cross platform monitoring and customer targeting (10769671)

6 patent applications pending: 4 whilst at CSCT, 2 at Charter Communications (all still in various stages of application).

ACADEMIC HISTORY

2002

Masters of Business Administration

University of Denver

Denver, Colorado

1996

Bachelor of Engineering

Dartmouth College

Hanover, New Hampshire

1995

Master of Science in Mathematics

Ohio University

Athens, Ohio

1994

Bachelor of Science in Economics

Ohio University

Athens, Ohio

ACADEMIC HONORS AND AWARDS

Received Asaph H. Hall Fellowship for Studying Engineering at Dartmouth College

Went through MS in Mathematics on full academic stipend

Graduated one among two Distinguished Graduates in Economics (~18,000 undergraduate students)

Graduated Summa Cum Laude for BS in Economics (top 5%)

Received a President’s Scholarship during BS in Economics

Phi Beta Kappa Honor Society

LANGUAGES

Advanced: German Intermediate: Chinese, Japanese Beginner: Spanish, French

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