Tom Miner

Customer Service Representative

Gadsden, AL

Do to my disability I am looking for either a position where I don’t have to do any physical labor our a work from home Customer Service Position. Authorized to work in the US for any employer Work Experience Parts Specialist

O'REILEY'S AUTO PARTS - Buford, GA April 2019 to July 2019 Customer service. Greeted customers and helped them get the parts they needed. Installed batteries and windshield wipers. Inventory and restocking of inventory.

Customer Service Representative

UHUAL - Buford, GA March 2018 to April 2019

Customer service representative

Selling moving products and renting trucks. Hooking up trailers for customers • Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Created call center scripts

• Assisted customers via live chat

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Inventoried spreadsheets

• Operated the cash register

Operations Manager

Spirit Delivery and Distribution - Suwanee, GA March 2008 to November 2011 Operations Manager Spirit Delivery and Distribution, (Suwanee, GA) March 2008 - November 2011

Assistant Operation Manager

3PD Logistics

January 2006 to January 2008

Assistant Operation Manager 3PD Logistics 2006-2008 Home Delivery Driver, Installer, Dispatcher, and Router Circuit City - Livermore, CA July 2000 to April 2006 Circuit City (Livermore, CA) July 2000 - April 2006 Home Delivery Driver, Installer, Dispatcher, and Router

Coordinated home delivery and installation routes for approx. 15 daily customers Performed daily truck routing for 25 home deliveries via computer and manually Coordinated the dispatching of 25 daily home delivery truck

routes Managed documents for 400 home delivery customers Coordinated and processed daily documents to ensure accuracy of orders for home delivery Provided customer satisfaction for 400 daily customers Managed daily information technological needs

Assistant Manager

Circuit City - Suwanee, GA January 2004 to January 2006 Assistant Manager Affinity Logistics 2004-2006 All Companies operated out of the Best Buy Warehouse 718

Suwanee GA. 30041 Managed and coordinated 90 weekly truck routes with approx. 150 daily home deliveries.

Managed on average 800 new clients for the Atlanta metro area. Responsible for decreasing home delivery

damages by ensuring truck owner operators are in compliance with the Companies home delivery guidelines.

Managed 200 independent truck owner operator contracts and documents. Responsible for ensuring truck

owner operators met DOT guidelines. Provided customer satisfaction in excess of 200 daily customers.

Responsible for resolving daily information technology issues. Managed office personnel, annual performance

reviews, and work schedules.

General Manager

Valley Food Services - Bakersfield, CA December 1998 to June 2000 General Manager Valley Food Services, (Bakersfield, CA) December 1998 - June 2000 Managed logistics of home distribution for Central California Managed inventory control of incoming products to be processed for home delivery Responsible for processing weekly accounts payables in excess of

$700.000 Managed the receiving of $400,000 weekly meat products Managed sales team, meat processors and home delivery drivers Responsible for Human Resources management-payroll, annual performance reviews, employee relations, and Company benefits administration. Owner

Owner/Operator

Miner Meat Company - Tulare, CA June 1977 to December 1998 21 years

Education

H.A.C.C.P in Meat Inspection

UC Davis - Davis, CA

June 1998 to June 1998

High school or equivalent in Audio/Video

Tulare Union High School - Tulare, CA

June 1973 to September 1977

Diploma

Tulare Union High School

Skills

• DISPATCHER (5 years)

• DISPATCHING (5 years)

• ROUTER (5 years)

• OPERATIONS (3 years)

• OPERATIONS MANAGER (3 years) • Management

• training

• Microsoft Word

• Excel

• Inventory Control

Links

http://www.beyond.com/73828D19-B612-4AB8-BF46-203C55FE9DFE Certifications/Licenses

driver's license

Additional Information

SKILLS

Photographer (10+ years)

LINKS http://www.beyond.com/73828D19-B612-4AB8-BF46-203C55FE9DFE

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