Medical Service
Resume:
DIANA
MOSER
adj36u@r.postjobfree.com
m
Elyria, OH 44035
Enthusiastic Certified phlebotomist eager to contribute to healthcare success with hard work, dependability,
punctuality, flexibility,friendly, and commitment to my profession. Clear understanding of Hippa laws and
confidentiality. Motivated to learn, grow and excel in the field of phlebotomy.
PROFESSIONAL SUMMARY
ATC Healthcare Services/Grafton Correctional Ins - Medical Records Clerk
Grafton, OH • 02/2014 - 04/2014
TeleTech Holdings Inc. - Customer Service
Representative
Amherst, OH • 02/2007 - 01/2010
WORK HISTORY
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
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• Received and processed medical records requests.
• Adhered to all facility, company and legal guidelines. Interacted and communicated easily with department personnel and public.
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Reviewed charts and flagged incomplete or inaccurate information.
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Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
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• Received and routed medical records.
Evaluated customer information to explore issues,
develop potential solutions and maintain high-quality service.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Educated customers on current promotions, upgrades or new offerings available under current plan.
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Lorain County Community
College
Elyria, OH • 05/2013
Associate: Phlebotomy
SKILLS
Medical terminology
understanding
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Written and verbal
communication
•
Microsoft Computer
proficiency
•
•
EDUCATION
• Dean's List [Spring of 2012
• Graduated with 3.043 GPA
Continuing education every
3 years for Certification
•
• Renewal 2021 to 2024
Graduated Phlebotomy
Clinical Practicum with a
GPA of 4.000
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Elective courses in General
Pathology, Pharmacology,
Applied Clinical Ethics
Health, Basic Human
•
Nutrition, HIV/AIDS, Drugs
Alcohol and Tobacco,
Introduction to Psychology,
Introduction to Sociology,
Intro to Clinical lab
science, and Basic
Laboratory Techniques.
CERTIFICATIONS
ASCP Board of Certification
renewal valid 2/1/2021
through 2/29/2024
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Conferred with customers about concerns with products or services to resolve problems and drive sales.
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Referred complex issues relating to online order system or technology to help desk for further evaluation.
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Researched issues through identification of similar past problems and recommended most appropriate solution.
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Resolved customer complaints and addressed emergency requests and needs.
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• Initiated termination of customer contract upon request. Documented and detailed calls and complaints using call center's CRM database.
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Contact this candidate