Laura A. Sullivan adj35c@r.postjobfree.com

**** *. ******* *****: 773-***-****

Chicago, IL 60609

Summary of Qualifications

** ***** **** ********** ** assisting customers with; personal (Pay Day) loans, Cashier support with an unwavering commitment of Customer Service. Ability to build productive relationships, resolve complex issues and win customer loyalty. Customer Service skills grow into a Receptionist and Assisted the sales team.

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Skills

Customer Service: Outgoing, topnotch people skills. Manages difficult or emotional customer situations. Responds promptly to customer/employers or staff needs. Responds quickly to requests for service and assistance. Solicits customer feedback to improve service. Meet commitments in a timely manner.

Problem Solving: Identifies and resolves problems in timely manner; Gathers and analyzes information skillfully. Develops alternative solutions; Works well in team problem solving situations. Uses reason even when dealing with emotional topics.

Interpersonal Skills: Maintains confidentiality. Remains open to others’ ideas and tries new things. Addresses problems directly with the individual involved.

Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Ability to interact with diverse backgrounds.

Planning/Organization: Uses time efficiently. Plans additional resources. Develops realistic action plans. Very organized and deadline orientated.

Language/Other Skills

Bilingual - English Basic Spanish

Microsoft Suite

Professional Experience

PERMATRON Elk Grove Village, IL 01/13/2020 -01/06/2021

Reception / Customer Service

Responsible for answering all calls and transfering them to the correct person. Confer with Retail/ Ecommerce and Whole sale/ Distributors customers over the phone or email.

Provided information about Permatron products with their clients.

Provided tracking invoices and any data information that the customer needed.

Received, date stamped and distributed the incoming mail.

Filed Permatron Order copies, Acknowledgments, and invoices etc.

Assisted with orders for our Sales team as needed.

Learned how to enter works orders during a short time frame. I helped with the sales team on doing basic quotes for some of their customers.

April -June - Learned how to printout and organize all of the work orders that came through, along with my own job duties. Respond and assist with any marking lead questions and request.

Copied oversight all colored paper work that needed copied. Additional duties that may needed I done.

AMERICASH LOANS, LLC, Arlington Heights, IL 08/20/2015 – 01/10/2020

Store Manager

Responsible for operations of mid-volume payday installment loan store. Accountable for the daily operations of store and maximize store profitability by increasing sales, building customer base, controlling expenses, and preventing cash losses and supervision of staff.

Selected accomplishments include:

Took initiative in marketing of Americash services in the local community through door-to-door canvassing resulting in increased business for the store; personally, paid for the marketing material expenses,

Increased revenue generated from the company’s Second Chance Program for those leaving bankruptcy by overseeing 2 employees responsible for marketing this program.

Consistently increased revenue by cross selling services

Reduced the number of loan defaults by understanding customer’s financial situation and educating them on the types of loans available and then selling loans that best fit income and needs.

Contributed to the store winning award for top sales for exceeding goals.

Primary Staffing Chicago, IL 06/15 - 08/15

Customer Service

Provided timely accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions to meet service level agreements.

Reviewed insurance policy terms to determine whether a loss is covered by insurance.

Resolved customer issues by maintain accurate records of grievance and complaints answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service.

Solicited sales of new or additional services or products.

Reviewed claims adjustments with dealers examining, parts claimed to be defective and approving or disapproving dealer’s claims.

Built customer service knowledge by taking personal initiative for learning additional processes and client specific procedures to support customers in secondary areas and provide comprehensive well-informed responses to inquiries.

PLS Check Cashing

CSR/Lobby Host/Cashier Chicago, IL 12/11 – 12/14

Accountable for providing sales with customer and cashier service to new and repeat customers.

Responsible for being a lobby host, by offering any additional services that customers were seeking.

Assisted customers with; utility bill payments, car title transfers, western union transactions, sold prepaid Visa Card, and provided City of Chicago vehicle stickers and Illinois license plate stickers.

Responsible for helping the company attain the highest customer service ratings (as determined by external auditors)-earned 100% marks in all categories.

Trained co-workers how to use the computer to utilize the Western Union, Bill Payment, Title Work, and data entry system.

Dunkin Donuts

Cashier Chicago, IL 04/08 – 12/11

Responsible for taking orders and providing customer service in a fast-paced environment.

Received cash, checks and completed credit-card transactions.

Disbursed funds and recorded financial transactions.

Compared totals on cash register with amount of currency in register to verify balances.

Education

Tilden Career Community Academy Chicago, IL 2000

High School Diploma

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