Laboratory Director
Resume:
FELIPE (PHILLIP) COBOS
Great Falls MT 59401
Cell: 406-***-****
****************@*****.***
Consummate Medical Professional, with 30 plus years’ continuous experience as a highly dedicated Medical Technologist/Supervisor/Manager/Director/ Director of Ancillary Services. Highly proficient in all aspects of Laboratory, Imaging, Pharmacy, Respiratory, Physical Therapy, Environmental, Social Services, Healthcare Administration, Customer Relations, Marketing. Sales and Patient Financial Services. Extensive hands-on experience working in diverse environments as Director/Manager/Supervisory/ Medical Technology/ Marketing and Sales positions. Highly adaptable and very effective working in fast-paced environments where adjusting to flexible work schedules is a must. Extremely knowledgeable of all regulations and policies governing Hospital protocols / procedures. Keen ability to analyze and identify roadblocks and apply creative problem solving to reach objectives.
KEY STRENGTHS:
•Strong Team Building Skills
•Polished Communicator
•Exceptional Interpersonal Skills
•Proven Problem Solver
•Excellent Management Skills
•Excellent Organization Abilities
•Strong Marketing Skills
•Fluent in English and Spanish
PROFESSIONAL EXPERIENCE:
Laboratory Manager September23 to May2020
Great Falls Clinic Hospital
Great Falls, Montana
●Monitor operating budget on an ongoing basis. Perform financial administrative duties to maintain goals, efficiency and productivity.
●Analyze utilization trends, service levels, and inventory management.
●Assist in preparation, communication and negotiation of contracts.
●Participate in all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue (Revenue Cycle).
●Established and maintain a network of professional relationships both inside and outside the corporation.
* Remain abreast of changes and developments in Healthcare
●Summarize and present data to executive board monthly.
●Maintain compliance with all Federal, State and IHS Statutes for all overseen departments.
Maintain compliance with CAP/JCAHO/CLIA/FDA/CMMS and internal SOP’s.
●Compose and submit to COO reports pertaining to operations.
●Conduct corrective interviews and performance appraisals. Assist in developing performance standards and informing subordinates of their progress in complying with them.
●Plan daily operations, ensuring that all workload and personnel staffing requirements are met.
Division Clinical Services/Revenue Cycle Manager October 2017 to May 2019
Bristol Bay Area Health Corporation Dillingham, Alaska
●Develops (with Managers help) operating budget for Laboratory, Pharmacy, Diagnostic Imaging, Physical Therapy, Social Worker Services and POCT. Oversee Laboratory, Imaging, Pharmacy Services, POCT and Social Services for 21 Village Clinics.
●Monitor operating budget on an ongoing basis. Perform financial administrative duties to maintain goals, efficiency and productivity.
●Analyze utilization trends, service levels, and inventory management.
●Assist in preparation, communication and negotiation of contracts.
●Participate in all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue (Revenue Cycle).
●Improved reimbursing from all departments overseen by 40%
●Organized teams to ensure a consistent approach to be in line with BBAHC objectives.
●Established and maintain a network of professional relationships both inside and outside the corporation.
●Remain abreast of changes and developments in Healthcare.
●Ensure that departments align with BBAHC FY 2017-2019 Strategic Plan.
●Summarize and present data to executive board monthly.
●Maintain compliance with all Federal, State and IHS Statutes for all overseen departments.
●Maintain compliance with CAP/JCAHO/CLIA/FDA/Pharmacy State Board and internal SOP’s.
●As Director of Ancillary resolved issues or concerns from Physicians, Patients, Clinics and Key hospital personnel to ensure, increase and provide the best patient care possible.
●Compose and submit to COO reports pertaining to operations.
●Conduct corrective interviews and performance appraisals. Assist in developing performance standards and informing subordinates of their progress in complying with them.
●Plan daily operations, ensuring that all workload and personnel staffing requirements are met.
Laboratory Supervisor . May 1st to May 31st, 2017
LabCorp Laboratories Englewood, CO
●Developed laboratory operating budget for Hematology, Coagulation, Urinalysis, Blood Bank and Serology (14.000 specimens per night).
●Helped cover shifts.
●Monitor operating budget on an ongoing basis performed financial administrative duties in to maintain goals, efficiency and productivity.
●As Laboratory Supervisor resolved issues or concerns from Physicians, Patients, to ensure, increase and provide the best patient care possible.
●Provided reports to Laboratory Manager pertaining to operations.
●Plan daily operations, ensuring that all workload and personnel staffing requirements are met. Participate in the interview process of all staff needed (Peer Interview).
●Ensure strict adherence to Quality Assurance/ Quality Control requirements for laboratory to maintain CAP, CLIA, AABB, JCAHO and COLA certifications. Laboratory inspected meeting all requirements and achieving certifications (CAP, CLIA, AABB, JCAHO, and COLA).
●Provide direction and guidance to laboratory technologists, technicians and assistants. Answer technical questions and resolve work–related problems. Evaluate work by reviewing it in progress, upon completion, or as needed, on a spot-check basis. Informed laboratory personnel about management directives and decisions pertaining to them. Conduct corrective interviews and performance appraisals. Assist in developing performance standards and informing subordinates of their progress in complying with them.
●Oversee and verify the quality assurance of all section testing.
●Routinely interfaced with the Technical Director to ensure that patient, and laboratory needs
Bench Laboratory Director (Interim) July 2016 to Dec 2016
Blue Mountain Hospital, Oregon
●Developed laboratory operating budget for Laboratory.
●Helped cover shifts and take call.
●Monitor operating budget on an ongoing basis performed financial administrative duties in to maintain goals, efficiency and productivity.
●As Laboratory Director resolve issues or concerns from Physicians, Patients, and Key hospital personnel in to ensure, increase and provide the best patient care possible.
●Visit area physicians to develop relationships and attract outpatient work. Outpatient work has increased by 6%.
●Compose and submit to CCO reports pertaining to operations.
●Ensure strict adherence to Quality Assurance/ Quality Control requirements for laboratory to maintain JCAHO/COLA certifications. Laboratory inspected meeting all requirements and achieving certifications (JCAHO/COLA).
●Oversee and verify the quality assurance of all lab testing.
●Routinely interfaced with the Medical Director to ensure that patient, hospital and laboratory needs were met.
●
Bench Laboratory Director (Interim) August 2015 to December 2016
Kimble Hospital, Junction Texas
●Developed laboratory operating budget for Laboratory, monitor operating budget on an ongoing basis performed financial administrative duties to maintain goals, efficiency and see productivity.
●As Laboratory Director resolve issues or concerns from Physicians, Patients, and Key hospital personnel to ensure, increase and provide the best patient care possible.
●Visit area physicians to develop relationships and attract out-patient work. Outpatient work has increased by 7%
●Composed and submitted to CEO reports pertaining to operations.
●Plan daily operations, ensuring that all workload and personnel staffing requirements are met.
●Participate in the interview process of all staff needed.
●Ensured strict adherence to Quality Assurance/ Quality Control requirements for laboratory to maintain CAP/JCAHO/CLIA certifications. Laboratory inspected twice meeting all requirements and achieving certifications (CAP/JCAHO/CLIA/FDA.)
●Provide direction and guidance to laboratory technologists, technicians and assistants. Answered technical questions and resolved work–related problems.
●Evaluate work by reviewing it in progress, upon completion, or as needed, on a spot-check basis. Informed laboratory personnel about management directives and decisions pertaining to them. Conduct corrective interviews and performance appraisals. Assist in developing performance standards and informing subordinates of their progress in complying with them.
●Oversaw and verified the quality assurance of all lab testing.
●Routinely interfaced with the Medical Director to ensure that patient, hospital and laboratory needs were met.
Director of Ancillary Services January 2013 to January 2015
Aspen Valley Hospital, Aspen, CO
●Developed laboratory operating budget for Laboratory, Diagnostic Imaging, Respiratory, and Environmental Services. Oversaw Laboratory and Imaging services for 3 outpatient clinics.
●Monitored operating budget on an ongoing basis performed financial administrative duties to maintain goals, efficiency and productivity.
●Maintain compliance with all Federal and State Statutes.
●Participate in all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue (Revenue Cycle).
●Organized teams to ensure a consistent approach to be in line with AVH objectives.
●Established and maintained a network of professional relationships both inside and outside the corporation.
●Maintain compliance with CAP/JCAHO/CLIA/FDA and internal SOP’s.
●As Director of Ancillary resolved issues or concerns from Physicians, Patients, and Key hospital personnel to ensure, increase and provide the best patient care possible.
●Visited area physicians to develop relationships and attract out-patient work. Outpatient work increased yearly by 10-15%.
●Composed and submitted to COO reports pertaining to operations.
●Planned daily operations, ensuring that all workload and personnel staffing requirements were met.
Laboratory Director January 2012 to December 2012
SETON MEDICAL CENTER, HARKER HEIGHT TX.
●Established Laboratory department for new 84 bed hospital (opened June 18th, 2012) to include selection and purchasing of all laboratory instrumentation for Clinical and Pathology sections.
●Set up LIS system to include all charges (CPT codes) for testing performed at laboratory as well as send out testing.
●Worked closely with Patient Financial Services.
●Conducted search and hired all staff meet needed for all laboratory departments.
●Developed laboratory operating budget. Operating budget is monitored on an ongoing basis. Perform financial administrative duties to maintain goals, efficiency and productivity.
●As Laboratory Director resolved issues or concerns from Physicians, Patients, and Key hospital personnel into ensure, in and provide the best patient care possible.
●Visited area physicians to develop relationships and attract outpatient work.
Laboratory Director September 2007 to August 2011
SIERRA PROVIDENCE EAST MEDICAL CENTER, El Paso Texas.
●Established laboratory department for new Greenfield 110 bed hospital (opened in May 2008) to include selection and purchasing of all laboratory instrumentation for Clinical and Pathology sections.
●Set up LIS system (first one in the El Paso market) to include all charges (CPT/Charge Master codes) for testing performed at laboratory as well as send out testing.
●Conducted search and hired all staff needed for all laboratory departments.
●Developed laboratory operating budget.
●Monitored operating budget on an ongoing basis performed financial administrative duties to maintain goals, efficiency and productivity.
●As Laboratory Director resolved issues or concerns from Physicians, Patients, and Key hospital personnel to ensure, increase and provide the best patient care possible.
●Visited area physicians to develop relationships and attract outpatient work. Outpatient work increased yearly by 11 to 13%.
Regional Account Manager for Texas, September 2005 to September 2007
New Mexico and Colorado.
UNITED BLOOD SERVICES, El Paso, Texas
Responsible for the strategic management of 110 hospital accounts ($56 million dollars in yearly gross revenues).
●Organized the customer facing team for these accounts to ensure a consistent approach to the customer to be in line with the account plan and BSI objectives.
●Performed all assigned duties in compliance with internal SOPs and external regulations.
●Responsible for bringing compliance issues to the attention of management.
●Assured quality customer service to all customers.
●Lead strategic customer management efforts for assigned customers.
●Organized account teams (e.g., local operating unit staff, medical, RVP) around account objectives. Met routinely with local operating units to plan specific account activities and share account information. Reviewed progress as compared to account goals.
●Principally responsible for recording and maintaining account information in the CRM system.
●Developed account plans for key accounts with the input from the local operating unit and RVP. The plans included elements of the quarterly marketing plan of action objectives.
●Established and maintained relationships across all levels of assigned hospitals (e.g., Administration/CEO’s/CFO’s/COO’s, laboratory/blood bank, and key physicians).
●Conducted routine sales calls on assigned customers with the purpose of pursuing account plan objectives and monitoring and improving service.
●Identified areas of unmet needs and helped the customers with the necessary resources to develop solutions.
●Facilitated in connecting the right internal resources to the customer.
●Organized and conducted joint calls as appropriate with appropriate BSI staff.
●Worked with local operating units to resolve customer issues.
●Assisted with the coordination of routine customer interface meetings (e.g., Technical Advisory or Medical Advisory Council meetings).
●Marketed and facilitated value added programs to assigned customers (e.g., Quality Source, Training and Education, Medical Initiatives).
●Lead the roll-out of new products or services to assigned customers.
●Analyzed customer product utilization trends, service levels, and inventory management.
●Summarized data on a periodic basis for management and customers.
●Assisted in preparation, communication and negotiation of contracts.
●Explored opportunities to maintain and enhance assigned accounts as well as opportunities to develop new accounts.
●Tracked and reported competitive activities to appropriate staff and management.
●Remained abreast of changes and developments in the industry.
●Established and maintained a network of professional relationships both inside and outside the corporation.
●Represented the company through participation in national, regional and/or local professional organizations.
●Administered assigned budget.
PROVIDENCE MEMORIAL HOSPITAL, El Paso, Texas December 1998 to September 2005
Assistant Laboratory Director 2003 to 2005
Hematology, Phlebotomy, Cop’s Supervisor 2003 to 2005
Second Shift Supervisor 2000 to 2003
Third Shift Supervisor 1998 to 2000
●Helped plan the daily operations of a 600+ bed fast-paced medical laboratory, ensuring that all workload and personnel staffing requirements were met.
●Participated in the development of the laboratory operating budget.
●Monitored operating budget on an ongoing basis.
●Perform administrative support duties to maintain goals, efficiency and productivity.
●Assisted Laboratory Director in resolving issues or concerns from Physicians, Patients, and Key hospital personnel in order to ensure, increase and provide the best patient care possible.
●As 2nd and 3rd shift Supervisor worked mainly in a fast-paced Blood Bank that provided care to patients in the largest Adult Oncology, NICU, PICU, Pedi Oncology, Pediatrics, and Outpatient Services in the surrounding area. Participated in the interview process of staff personnel and weigh-in with hiring recommendations.
●Composed and submitted to the Medical Director/Administrator reports pertaining to changes in laboratory operations.
●Adjusted work schedules and assignments in response to changes in work- load or absence of personnel.
●Ensured strict adherence to Quality Control and that the laboratory maintained its certification.
TEXAS ONCOLOGY, El Paso Texas April 1995 to December 1998 Laboratory Director (3 Laboratories):
●Developed laboratory operating budget for Laboratory, monitor operating budget on an ongoing basis performed financial administrative duties to maintain goals, efficiency and productivity.
●As Laboratory Director resolve issues or concerns from Physicians, Patients, and Key hospital personnel to ensure, increase and provide the best patient care possible.
●Visit area physicians to develop relationships and attract out-patient work.
●Composed and submitted to Administrator’s (El Paso and Dallas, Texas) reports pertaining to operations.
●Plan daily operations, ensuring that all workload and personnel staffing requirements are met. Participate in the interview process of all staff needed. Ensured strict adherence to Quality
EDUCATION:
A.A.S., Medical Laboratory Technology, (El Paso Community College)
B.S., Health Care Administration/Medical Technology, (University of Texas at El Paso)
Master’s in Public Health Administration and Epidemiology, (UT Houston School f Public Health) To be completed May 2019.
Fluent in English and Spanish
LICENSURE:
Medical Laboratory Technologist, American Society of Clinical Pathologist
MT ASCP: 27834
HONORS AND AWARDS:
•Scholarship from University of Texas at El Paso, College of Nursing and Applied Health
•Scholarship from UT Houston School of Public Health
•University of Texas at El Paso Honors Graduate
•Vice-President of the Medical Laboratory Technician Club
REFERENCES:
Mikki Ennis
Imaging Director
Christopher De La Cruz
Laboratory Director
Rueben Rezendes
IT Specialist (Hospitals of Providence)
Julie Matthias
Laboratory director, Aspen Colorado
Contact this candidate