Office Assistant Medical

Haddyjatou L. Sissoho

** *******, ******* *** ****, 14211 716-***-**** *************@*****.***

Objective

To secure gainful employment at a reputable and established corporation that would utilize my potential and provide opportunities for advancement.

Office Experience:

Endeavor Health Services-Receptionist May 2019-Present

Ophthalmology Associates- Receptionist October 2017-November 2018

●Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself

●Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data

●Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents

●Process payments from patients for co-pays and uninsured visits

●Schedule appointments for new and recurring patients based on Physician and PA/NP availability

●Maintain hard copy patient records as well as the files stored in our EHR

●Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services

●Provide patients with support and guidance as needed

Medical Experience:

Schofield Home Health Care Services-Home Health Aid- August 2015 to April 2018

•Maintained home care records that include any changes in doctor’s orders, diet or personal living activities

•Assisted patients in performing physical therapy exercises and with administering medication based on doctor’s orders

•Helped with patient meals and feeding, as well as basic housekeeping functions

•Worked with transportation professionals to make sure that patients who require additional assistance getting in and out of vehicles can safely use transportation

•Delivered weekly reports to the case manager and review any important changes in the patient’s condition

•Demonstrated knowledge of procedures and standards related to patient care activities

•Observed and reported any changes in patient condition

Community Service- Direct Support- March 2014 To April 2019

• Provided supervision and guidance for residents during skills building activities

• Developed and implemented individual treatment plans for residents

• Assisted with daily living activities, including preparing meals and assisting with personal hygiene

• Develop a rapport with residents and cultivate a safe and supportive relationship

• Update resident case notes daily

Always ensured an appropriate staff-to-client ratio

Phat Catz Bar & Grill-Waitress and Bartender- May 2016-Present

●Provide excellent customer service, promote guest satisfaction, present menus and respond to questions regarding menu items and complains, serve food and beverages.

Education

●CERTIFICATE JANUARY 2014 77 GOODDELL

●Major: Direct Support

●Medical Office Assistant- Erie 1 BOCES/March 2017-September 2017

●250-hour Certificate Course

Lafayette High School- HS Diploma Buffalo, NY 2003

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