from ****Karen E. Crawford, SPHR

adj32j@r.postjobfree.com

804-***-****

Conscientious Senior Professional in Human Resources, with an extensive background in non-union and union environments. My versatility and knowledge base enable me to work in multi-faceted environments, and intrinsically establish partnerships across lines of business.

Areas of Expertise

Policy review & improvement

Talent Acquisition

Employee Relations

Training

Benefit/Compensation Administration

HR Process & System Design

Leave Management

Insurance Plan Negotiations

Operational Compliance

Workforce Planning

Performance Management

Coaching

ASM Global-Richmond, Richmond, VA

2019 – Present

Human Resources Generalist

Serve as Human Resources Designee for Altria Theater, Carpenter Center and Bon Secours Washington Richmond Training Center

Perform all aspects of HR Operations, as well as administration and maintenance of all Facility Benefit Programs, consistent with ASM policies.

Notify employees relative to all furlough, partial furlough, and layoff status changes during COVID national pandemic

Point of contact for all unemployment inquiries guidance and issues

Maintain record of employee premium contribution payments and deferrals during furlough

Writes and places advertisements. Recruits, interviews, and selects employees to fill vacant positions in ADP. Plans and conducts new employee orientations.

Maintain records of benefits plans participation such as insurance and, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.

Advises management in appropriate resolution of employee relations issues.

Administers full cycle benefits programs such as life, health, dental and disability insurances, vacation, sick leave, leave of absence, and employee assistance. Serves as the COBRA and FMLA Administrator

Investigates job injury/return to work issues and prepares reports for insurance carrier.

D.W. Cary Hauling, Inc., Ashland, VA

2017– 2019

Human Resources Generalist

Sole point of contact for all Human Resources/Benefits/Weekly Payroll Issues

Centralized all personnel files; performed an audit of personnel/benefits/I-9 records to ensure that all files were in compliance

Streamlined all recruiting, applicant communication, applicant pre-employment screenings, onboarding processes to improve efficiency, eliminate redundancy and reduce costs

Extended and negotiated offer of employment terms

Partnered with social media vendor to develop strategies to improve the company image, and attract potential employees

Revised Employee Handbook, 20 human resources forms and created HR policies

Served as a liaison between insurance carriers, 401(k) provider and employees; facilitate referral bonus program and service award program

Worked with broker in determining health and dental insurance plans, levels and rates; Analyze/review monthly insurance premium billing statements to ensure accuracy; sole contact for worker’s compensation cases and FMLA

Reduced the necessity of a vendor to resulted in 50% annual savings for the company

Conducted employee relations/disciplinary meetings; terminations/off boarding process/exit interviews

Provided guidance to managers with all employee issues; Review, make recommendations and approve all annual performance appraisal forms

Delivered training to exempt and non-exempt employees

“K” Line America, inc. richmond, va

2010 – 2017

Human Resources Generalist

Conducted new hire orientation and on-boarding process for corporate office; coordinate all pre-employment screening requirements.

Full scale staffing and recruiting for exempt, non–exempt land contract positions. Worked closely with hiring managers to develop recruitment strategies that are unique to each business unit. Successfully filled over 120 jobs annually; Managed Taleo applicant tracking system

Facilitated all facets of the FMLA program and corresponding coordination of multi-state disability benefits.

Served as coach for Employee Relations issues by interpreting and upholding corporate policies and practices.

Managed multi-state Workers Compensation program; Oversaw reasonable accommodations adherence.

Collaborated with outside council relative to all immigration processing and compliance.

Worked closely with HR General Manager to ensure that all aspects of HR are carried out; served as backup in the absence of the HR General Manager, and Benefits Administrator.

Managed corporate wellness initiative, and sexual harassment training initiative for corporate office and field offices.

Southern states cooperative, inc. richmond, va

Manager, Recruiting & Human Resources Support 2005-2009

Full cycle talent acquisition for Corporate, Retail and Wholesale Divisions covering 12 states.

Advertised, recruited, interviewed, assisted with placement and assessment of retail management candidates.

Facilitated Retail Management Trainee Program recruiting with approximately 30 colleges and universities. Successfully hired over 25 Management Trainees with a 70% retention rate.

Collaborated with HR Management Team in creating & drafting all recruiting materials including brochures, and videos. Managed project in revamping corporate career pages on company intranet and internet. Drafted internal recruiting tools for retail talent acquisition, and automated responses to job seekers.

Provided generalist services including training, salary administration and university recruiting for 87 retail stores in 5 states.

Counseled the retail management on policies & procedures including promotion, terminations, progressive discipline and workforce development.

Delivered training in leadership, screening processes and recruiting direction to retail management Implemented 360 degree survey as developmental tool.

Represented HR during telephone based unemployment hearings.

Temco Service Industries, Inc. New York, NY

(Union Environment)

1989-2001

Manager, Human Resources 1995-2001

Supervisor, Human Resources 1991-1995

Benefits Administrator 1989-1991

Managed health & welfare and 401(k) benefits for 2,500 employees, administered STD, LTD, workers’ compensation, life insurance, AD& D, education reimbursement and loan programs. Conducted recruitment, salary administration and governmental reporting. HR administration for corporate management and staff of 250.

Created a Human Resources procedure manual for divisional offices. Provided sample forms and clarified the differences between management and staff data vs. direct labor data.

Provided policy interpretation for divisional and corporate offices. Counseled employees on performance and employee relations issues. Participated in contract startups.

Solely managed HR efforts during a month-long strike of 2,000 direct labor workers.

Managed problematic situations relative to health, life and disability plans; researched complex benefits issues. Prepared premium statements for 90 business units for self-funded plan. Completed OSHA, EEO-1, and VETS-100

Education

New School University, New York, New York

Master of Science, Human Resources Management

Spelman College, Atlanta, Georgia

Bachelor of Arts, Sociology

Membership

Society for Human Resources Management

CERTIFICATION

Senior Professional in Human Resources –SPHR 2004

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