Office Sales
Resume:
Sarah Makwela
*** ***** * ********* ********, Johannesburg, Gauteng 2090
adj319@r.postjobfree.com
Professional Summary:
Hard working collections agent adapted at persuading customers and obtaining payments. Strong researcher with top notch follow through and meticulous attention to detail. Adapted to working in a fast paced environment.
Skills:
Clerical Experience (Attention to detail)
Customer Service (Dealing with and anger and emotions)
Script Reading for standardised collections.
Time Management and Personal management skills
Automated dialler experience
Work History:
Position: Debt Collector
Veri-Cred Collections: 10 Months (March 2016 – Jan 2017)
Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
Maintain debtor’s book to ensure that the debt status is accurate and latest.
Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
Offer 24 7 services to customers in prompt and accurate manner.
Post customers’ check and ensure timely credit transfer.
Review collection queue to perform collection activities accordingly.
Adhere to customer policies and procedures.
Close a specific number of collection accounts each month to meet assigned target.
Contact debtors and implement repayment schedules and terms.
Assist the company to take legal action against debtors by providing necessary information.
Maintain security and confidentiality of company and customer information.
Follow legal requirements during debt collections to avoid legal issues.
Attend educational programs for professional growth and skill development
References: Available on request
Education
High School Diploma: 2008
Alexandra Secondary School: Alexandra GP
South West Gauteng College: Office Administration Certificate (2016)
Completed:
New Venture Creation
Business Practice
Office Practice
Office Data Practice
Mathematical Literacy
English
Life Orientation
References : Available on request
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