Engineer Engineering

ABIRAMI R

No: */**, Jagajeevan ram street, Ambethkar nagar, Chitlapakkam, Chennai

+098******** : adj2zc@r.postjobfree.com

Career Objective

To play a successful critical role by providing value addition to the company through my structured learning, understanding, analytical and people skills.

Work Experience

Total Experience: 3.5 Years

HEXAWARE TECHNOLOGIES (may 2016 – may 2017)

●Handling customers and client related request via e-mail and calls to provide high level customer satisfaction

●Specialist - Access Admin, creating user accounts, records and granting network related access such as Sharepoint, Intranet, Remote Logon Xccelaration, Elevated Access.

●Managing accounts for new starters

●Was handling the NH team and provide on floor training

●Managing the Incoming tickets, Report handling SQL Database and on call handling

●Exchange Admin(L1) - Creating and granting and revoking access to Distribution lists, Mailboxes, Network Drive Folders, Meeting Rooms

●Showcasing high level of performance in providing solutions to customers and clients

●Handling Customer’s queries related to services like VPN, Webex, Blackberry, Outlook, AS400 and various client applications

WILLIAMS LEA TAG (May 2017 – November 2017)

●Worked as System Engineer in TATA Consultancy Services

●Attending clients queries related to Outlook, CBS and various client applications like Remedy, View360, Arkadin,VPN, Webex, Blackberry

●Exchange admin access – Creating, granting and revoking access to Distribution lists, Mailboxes, Network Drive Folders, Meeting Rooms

●Managing accounts for new starters, leavers and transfers

BANK BAZAAR (November 2017 – November 2019)

•Handled customer’s queries and educating them the use of Vonage Technologies

•Retaining existing customers and developing new business by extending high quality and efficient services

•Payment processing and pitching in for Vonage mobile extension services

•Also sale on call for multiple landline connection over VOIP services.

•Complete end to end client and customer relations for the services.

•Troubleshoot Via Calls, e-mails and remote support.

Achievements and Awards

•Star performer of the month - 2016

Educational Qualification

Bachelor of Engineering in Computer Science and Engineering

Dhanalakshmi College of Engineering.

Personnel Strengths

Comprehensive problem solving abilities, Communication skills, Ability to deal with people diplomatically, Willingness to interact with the people, Willingness to learn, Self-confidence, Good team player.

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and

belief.

Place: Chennai Abirami R

Contact this candidate