Engineer
Resume:
Electrical Components International US remote
CUSTOMER SUPPORT ENGINEER
PROFESSIONAL EXPERIENCE
EDUCATION PROFILE STATEMENTS
TWITTER :
@elAlets82
Grand Island, Nebraska
USA, 68801
Experienced Customer Support Engineer with a demonstrated history of working in the electrical and electronic manufacturing industry. Skilled in interpersonal negotiation, multitask, analytical skills, Failure Mode and Effects Analysis (FMEA), communication, problem solving and root cause analysis. SOCIAL MEDIA
PHONE :
EMAIL :
*********.*.*******@*****.***
2009 - 2014
Electrical Components International Juarez, MX.
PRODUCT ENGINEER
A L E J A N D R O
C U E L L A R
F i e l d & P r o d u c t E n g i n e e r
SELF-MOTIVATED
INTEGRITY
INTERPERSONAL
TEAMWORK
LEARN & ADAPTABILITY
SELF-MANAGEMENT
LEADERSHIP
2014 - Current
SKILLS
LINKEDIN :
www.linkedin.com/in/alexcuellar82
INSTAGRAM :
www.instagram.com/alets82
/
2000 - 2007
Computer Science Engineer
Universidad Autónoma de Cd. Juarez
Chihuahua, Mexico
FACEBOOK :
www.facebook.com/alexcuellar82
Customer support to production, design & product development.
Harness construction & repair expert.
Work under minimal supervision.
Engineering duties: analyze, test, troubleshoot, design issues, problem solving.
Client facing experience (onsite support).
Effectively communicate and partner with teammates and colleagues.
Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Work with AE and PE teams to develop and implement best practices, component selection and validation.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Root cause analysis Corrective actions
Continuous improvement process.
Proactively engage with other team members to ensure they are always aware of status of all issues for their designated customers.
Participates on product development teams to review engineering releases and changes, manufacturing methods, planning, and process specifications as it relates to product quality.
Prepares reports by collecting, analyzing, and summarizing data and making recommendations.
Contributes to team effort by accomplishing related results as needed.
BOM creation, BPC’s freeze design and setup selling price.
ECN implementation through APQP process.
Terminal Cross sectional studies analysis.
Component and harness drawing reviews with multifunctional team.
Technical support at customer site i.e. production runs, prototype builds.
Responsible for implementation and management of new products development.
To involve with customer needs and expectations and planning a new engineering product.
Support during the manufacturing process implementation. AWARDS
Electrical Components International Juarez, MX.
PRODUCT ENGINEER
REFERENCES
HOBBIES
• Spanish
• English
LANGUAGES
EXPERTISE PROFESSIONAL EXPERIENCE (CONTINUED)
2019
TOP CUSTOMER SERVICE
ECI US
Sports Family
Gaming Traveling
SARBJIT PANNU
Quality Manager
FIAT / Ontario
*****@*******.***
C
P
E
• Customer Support
• Troubleshooting
• Harness Construction Repair
• Product Engineering
• Problem Solving
• Bilingual
• Management & Organization
• Computer Languages
• Decision making
ALFREDO SALINAS
Application Engineer
ECI / US
*******.*******.*******@*****.***
2019
COLLABORATION PROJECT
CNH Saskatoon SK CA
C
P
E
EDUARDO CASTILLO
Quality Director
ECI / Mexico & US
*******.********@******.***
C
P
E
YESSIKA PENA
Global BMS Quality Leader
Honeywell / Mexico
********@*******.***
C
P
E
2009 - 2014
Responsible of maintain standards by testing and constructing prototypes for further improvements as driven by the customer needs.
Supervise initial manufacturing during the prototype and development stages of production.
Develops and accomplishes organizational goals such as kaizen and cost reduction projects.
Monitors processes to ensure quality standards are met through QCP.
Conducts testing, interprets, evaluates and documents results in accordance with approved procedures.
Defines, constructs, and interprets the results of failure mode and effects analysis,
(FMEA).
Constructs, applies, and interprets tools such as, flow charts, pareto charts, cause and effect diagrams.
New Product Introduction (Define – Develop – Launch).
Support production lines and prototype area.
Electrical Components International Juarez, MX.
PRODUCT ENGINEERING TECHNICIAN
2007 - 2009
Ensure work meets quality standards set by Company.
Routes and ties wires to form wire harness (cable) used in electrical and electronic equipment or systems
Build and terminate wiring harnesses
Perform a variety of electrical and fabrication processes to include but not limited to wire marking, soldering, crimping, connector termination and assembly.
Explain assembly procedures or techniques to co-workers.
Ensure work meets quality standards set by Company.
Work and take direction from team leader for project completion.
Confer with supervisors regarding any anticipated production problems.
Complete all required paperwork for harness and component fabrication.
Perform other related duties & responsibilities as assigned by Manager. 2013
TOP 3 KAIZEN PROJECT
ECI Juarez Mexico
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