ROLANDO CARBONI

CISNEROS

Customer Service Representative

rolandocarboni@hotmail

506-********

Hatillo 5, acera 14, casa 706.

San José.

TECHNICAL SKILLS

Customer Support

Problem Solving

Team Work

Intercultural Communication

Kayzen Continuous Improvement

CAREER OBJECTIVE

Looking for a position where I can integrate strategies to develop and expand existing customer sales, brand and product evolution, and media endorsement.

EXPERIENCE

Sykes

Customer Service Representative

08/03/2020 - 09/07/2020

To listen and respond to customers' inquiries on the telephone, update records in databases and platforms, and follow up on the customer's issue with outstanding customer service.

Norwegian Cruise Line

Pit Supervisor/Dice

04/26/2006 - 04/07/2020

Monitoring the Casino activity within an assigned area, ensuring the team members follow company's Policies and Procedures, and provide high standards of

professionalism and guest satisfaction.

Casino Cariari

Pit Boss

March 2005 - April 2006

Manage casino operations, and report to the Casino Management.the accomplishment of company goals

and revenue.

EDUCATION

Norwegian Cruise Line

New Manager Training

90

2017

Ulacit

Law Assistant

90

2003

Boston School

Accountant Assistant

80

1992

PERSONAL PROFILE

Date of Birth : 03/05/1971

Marital Status : Divorced

Nationality : Costarican

Known Languages : English and Spanish

Passport : 107940165

REFERENCE

John McLaughlin - "Norwegian Cruise Line "

Fleet Casino Manager

305-***-****

Marvin Amador - "Casino Cariari "

Casino Manager

506-********

Contact this candidate