General Manager
Resume:
A W A R D S R E C E I V E D
Won the ABEA (Aviation Business
Excellence Award) award as the best
Airport Hotel, hosted by the Kenya
Airport Authority 2018
Commended by the Starwood Vice President
for achieving the highest rank in the Star-
voice for the EAME region for year 2010
Nominated as the Manager of the year for
2015 in Radisson blu Dubai
Bhutan
https://www.linkedin.com/in/migara-
tennekoon-b3157b179/
adj2sr@r.postjobfree.com
C O N T A C T
S K I L L S S U M M A R Y
Pre Opening and Post Opening
Sales Optimization
Maintaining the Rate parity in
OTA and Hotel website
Revenue Management
Revenue incremental strategies
Guest Satisfaction
H O T E L G E N E R A L M A N A G E R
MIGARA TENNEKOON
P E R S O N A L P R O F I L E
Dedicated Hotel General Manager providing clients with the highest degree of hospitality and customer service by ensuring the facilities meet and exceed the guest expectations. Strong leader possessing outstanding work ethics and integrity, always dedicated to meeting the budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.
W O R K E X P E R I E N C E
Ensure the Rate parity is followed by the Revenue Manager in all the OTA's and Hotel website
Meet and follow up with the key accounts to maximize the sales production and revenues
Monitor the P&L and address any variances with the respective department heads
Implement F&B and Rooms promotions as-per the local and international events calender
Recruitment of the key positions for the properties Cluster General Manager
Dhensa Hotels and Resorts- Bhutan ( 28 Exclusive Luxury Villas in Punakha & 55keys hotel in Paro)
Mar 2019 to Present
Successfully opened 144 keys 5 star Deluxe Hotel at JKIA International Airport Nairobi (Kenya). Key responsibility was to successfully carry out all pre-opening activities and opened in stipulated time frame
Successfully fast-tracked the opening and achieved all opening related targets along with the financial targets
Successfully franchised IHG and ensured a smooth transition to Crowne Plaza
Implementations of the brand standards
Set up the systems and software’s for the property with the vendors
Set up the budgets for the property
Recruitment of the key positions
General Manager- Pre Opening/ Post Opening
Crowne Plaza Nairobi Airport- Kenya ( 144 Keys)
Jan 2017- Mar 2019
Topped the Starwood’s “Guest Satisfaction
Index” for Europe, Africa and the Middle
East region for the year 2009
Won the “Best in Class” award in Star-voice
— an employee Satisfaction survey — for the
years 2009, 2010 and 2011
Awarded for maintaining high standards
and achieving excellent results in guest
Satisfaction by imparting constant
departmental staff training2008
Awarded for active participation in
enhancing the ranking of “Guest
Satisfaction Index” — a guest experience
survey — for year 2008
Awarded for reducing departmental cost
and implementing strategic accounting
procedures in the year 2008
P E R S O N A L
I N F O R M A T I O N
Responsible for the overall operation and smooth running of the Departments
Developing and implementing Policies and Procedures Accomplish human resources objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees along with the HR Manager
Implement F&B and Rooms promotions as-per the local and international events calender
Recruitment of the key positions for the properties Assist in setting up packages for all segments.
Operations Manager
Radisson Blu Downtown- Dubai- UAE ( 242 Keys)
Mar 2015 - Jan 2017
Responsible for the overall operation and smooth running of the Front Office, Guest Relations, Concierge and Duty Managers Develop and enforce the Standard Operating Procedures for Damac maison Hotels and Apartments in Dubai and Jebel Ali Assist in setting up packages for all segments for key business drivers of the hotel from weekend packages to spa packages working with Online TravelAgents (OTA’s) to Third Party Internet Websites (TPI’s) and other social media operators to create awareness and drive volume of business
Prepare the budget and the forecast for the department Front Office Manager- Pre Opening/ Post Opening
Damac maison Hotels and Apartments- Dubai & Jebel Ali- UAE
( 351Keys)
Aug 2013 - Mar 2015
E D U C A T I O N
P R O F E S S I O N A L
Q U A L I F I C A T I O N S
Diploma in Hotel Management- Ceylon Hotel
School Sri Lanka
1996-1999
Successfully completed the certification in
Hospitality Manager: Leadership - American
Hotel and Lodging Institute (AHLEI)- 2020
Successfully completed the IHG online
trainings prior to the operations- 2018
MLS Training by Moortgat in co-operation
with Rezidor Corporate people
development- 2015
Revenue Management – E-Cornell: 2011
Rooms Up selling-TSA: 2011
Effective complaint handling - Le Meridien
Dubai
Train the Trainer- Le Meridien Dubai
Managing people more effectively- E-
Cornell: 2010
Managing Dynamic Teams: 2010
Certification in Mastering the Food and
Beverage Service from Ceylon Hotel School-
1996
Nationality: Sri Lankan Passport holder with
Indian OCI
Date of Birth: 14th Nov, 1977
Marital Status: Married
Drivers License: UAE/Kenya Driver’s License
Front Office Manager- Oct 2010- Aug 2013
Assistant Front Office Manager- Apr 2009- Oct 2010 Night Manager- Mar 2007- Apr 2009
Duty Manager- Sep 2005- Mar 2007
Guest Relations Executive- Jan 2003- Sep 2005
Le Meridien Dubai ( Marriott Intl) - UAE ( 500Keys) Jan 2003 - Aug 2013
E A R L Y C A R E E R
Hotel Kandalama ( Aitken Spence) - Sri Lanka
Receptionist- Mar 1999- Dec 2002
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