Scott S. Nuvill P: 616-***-**** Email: adj2sc@r.postjobfree.com

Executive Summary

High energy, honest professional with passion and solid understanding of operational effectiveness in Medical Construction, and Property Management arenas. Over twenty-five years of experience developing long term clients. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ready to hit the ground running in a new position using my skills and experience to accomplish goals that are established by management.

Experience

2015 – 2019 MedExpress Urgent Care, Muskegon, Holland, MI

Center Manager 2 – Responsible for operational development and day to day oversight of 2 urgent care centers. Including patient centered care, planning, human resource management, financial accountability, facility oversight, quality assessment and improvement, regulatory compliance, productivity management, Sales, and marketing.

Direct reports of 32 including Registered Nurse’s, Radiation Technologists, Medical assistants, and front office assistants. Dyad oversight of Medical doctors, Nurse practitioners, and physician assistants.

Facilities Management for planning, implementing, and ensuring all building and safety related maintenance.

Assisted new centers and center managers helping them to understand requirements, tasks, deadlines and operating within the MedExpress organization.

Working knowledge of electronic medical record software including Docutap EMR / EHR practice management system software, and Athena front office. Payroll software ADP, Kronos.

Ability to audit reports, track patient metrics with keen understanding of staffing level requirements and how to react. Successfully overseen annual, quarterly corporate front office, clinical inspections, and NUCCA, BC/BS, HAP, and Optum inspections for both centers achieving and maintaining NPS score of 75% and 96% to 100% inspection ratings.

Promoted from Center Manager to Center Manager 2 after 6 months.

Awarded quarterly center pilot program best marketing in region last two quarters of 2016. Responsibly for organizing and attending over 50 marketing events annually. Maintained 96% customer service ratings and 4.2% staffing retention loss. Gained best in healthcare standards for employee satisfaction at both locations.

2014 – 2015 Home Living Modifications, Dallas, TX

Operations Manager – Responsible for operational development of a start-up company specializing in full-service

Aging-in-place and accessibility modifications.

Generated business leads by prospecting through B2B, Home adviser pro, web, and phone, increasing sales by 50%. Interacted with existing and prospective clients, vendors, and subcontractors generating new projects and creating long term relationship.

Advising individual, corporate, governmental, and institution accounts on adapting living environments to simplify tasks, reduce accidents, and support independent living by adding special features or assistive devices.

Perform periodic site visits to document project status and completion ensuring that the finished work conforms to ADA requirements while maintaining the highest quality standards.

Researched equipment and devices initiating new accounts for additional product offering.

2012 – 2014 Prime Source DME, Kansas and Texas

Area Operations Manager – Responsible for sales/operational development of East Texas and reorganization of

Kansas City branch office for a durable medical equipment supplier, specializing in the hospice segment.

Re organized Kansas City office by successfully executing a 90-day plan which reduced operating costs, created rotating schedules for staff, adding additional personnel while increasing customer satisfaction.

Managed resources, such as staff, expenses, and equipment, to ensure prudent Use.

Developed staff resources through training, mentoring, and coaching.

Opened new office/warehouse locations in Bryan, Houston and Waco, Texas in 3 months utilizing efficient and effective sales cycle and territory management. Purchased all necessary warehouse and office equipment.

oScouted, locations and secured leases

oRecruited and hired new staff

Developed new business and assumed direct responsible for sales of all Texas customers.

Establish and maintained standards meeting DOT, state, federal and accreditation requirements.

2009 – 2012 Hospice Source, College Station, TX

Branch Manager – Responsible for supervising and account management of busy branch office of medical equipment supplier, specializing in the hospice segment.

Maintained the secure input and retrieval of sensitive medical information under HIPPA guidelines.

Manage the day–to–day operations including labor, fleet management, and equipment/supply inventories.

Implemented best standards in customer service, improved inventory utilization, equipment maintenance, and a more efficient warehouse. Greatly improved customer satisfaction gaining additional censes of 40%.

Successfully moved operations to larger facility.

2008 – 2008 Brentwood (MHC) Kentwood, MI (Sun Homes Community)

Property Manager – Responsible for overseeing 170 site -Manufactured home community office, sales, maintenance staff

in busy environment.

Responsibly for busy office, annual operating budget, direct labor, rent collection and vendors, reports, maintenance, payroll, client records, data entry and retrieval

Prompt response to corporate emails and phone calls.

Increased home sales/leases by making customer service one of the highest priorities and using solid negation skills.

Maintain property to ensure high level of curb appeal, Yardi software

2004 - 2009 Self Employed- Freelance Film/Video production, Michigan, Florida, Mexico, and Africa

2002 - 2005 Leisure Estates (MHC) Holland, MI

Property Manager – Responsible for the management of a 436-site manufactured home community.

Managed a busy office including the annual operating budget, direct labor, rent collection, vendors, reports, maintenance, payroll, client records, corporate communications, phone calls and special projects.

Reduced budget by 7% through labor reduction and vendor negotiations.

Increased home sales by 12%, taking the community to 100% occupancy.

1995 – 2002 Nuvill Group Construction Spring Lake, MI

Founder CEO – Organized and maintained my construction company, creating one of the largest firms in the area.

Founder of organization; annually sales over 2.5 million. Developed, implemented, and evaluated programs to promote growth, customer service and increase annual sales.

Directed 27 employees, and managed projects adhering to schedule and budget.

Managed office including A/P, A/R, payroll/schedules, department reports, office equipment, and software.

Managed retail/wholesale construction product store and display center.

Negotiated contracts and purchase of property from private, commercial and government agencies.

Developed deep skills in Project Management, including estimating, and staffing.

Certifications

Nursing Home Administrator Certification (Michigan State University)

Compass Film Academy – Film, video production

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