Sales Representative Customer

Prabha Karki

Sharjah, UAE +971-*********

*****.*********@*****.***

Birth Of Date:28th February 1996

Passport No: 07165339

Date of Expiry: 16th March 2024

Sex: Female

Nationality: Nepal

Professional Summary

Versatile Receptionist offering 02 years of experience in efficient front desk management. Successful at

tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries

with administrative needs for 100 -member staff.

Friendly and fast-working Barista with 2+ years of experience working at Zulekha Hopsital Coffee & Cake.

Skilled in customer service, coffee and food pairing, and inventory management. Knowledgeable on many

coffee varieties from around the world. Seeking to leverage exceptional service and dedication to great

coffee.

Multi-faceted and resourceful Supervising with expertise in finding solutions to scheduling issues and

resolving customer and team conflict. Seasoned professional with expertise in handling client

communications.

Work Experience

Receptionist & Barista at Zulekha Hospital, Coffee & Cake

October 2018 – November 2020

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Drafted professional memos, letters and marketing copy to support business objectives and growth.

• Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with

needs and specifications of management.

• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Triaged incoming calls on land-line phone system and directed to departments based on customer needs.

• Operated multi-line telephone system to independently handle over calls each day.

• Kept records in Excel to maintain customer data by entering and updating information.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Routed incoming mail and messages to relevant personnel without delay.

• Aggregated and prepared documentation and reports for office meetings, distribution and filing.

• Supported various administrative duties by proofreading, transcribing and invoicing.

• Collected, sorted, distributed and sent mail and packages.

• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to

specific offices.

• Corresponded with clients through email, telephone or postal mail.

• Took coffee, food, and other beverage orders and prepared them for customer quickly and effectively.

• Maintained a clean and professional appearance and dining area for guest satisfaction.

• Delivered excellent customer service and prompt food and beverage delivery.

Sales Supervisor Representative at Nesto Hyper Market

June 2015 – February 2018

Supervisor sales representative with 02 years of experience in the Nesto Hyper Market - Sharjah, UAE. A high level of

product knowledge and an ability to quickly learn details about new inventory and accessories. A commitment to

building customer relationships by reaching out to new clients and nurturing positive interactions with existing

customers. Extremely skilled in explaining product features and benefits to customers, negotiating packages and pricing

and closing sales deals.

• Surpassed quarterly sales goals targets by 15 percent with increased attention to customer education and devotion to

friendly customer service.

• Sought out new clients by using current established network of contacts with attendance at industry trade shows,

conferences, workshops and other networking events.

• Educated new and existing customers about the features and benefits of products for sale by visiting clients on site

and demonstrating potential uses and solutions.

Education and Training

Higher Secondary of Management 2014

Shree Janasahayog Higher Secondary School

Itahari, Nepal

Basic computer course (Word, Excel, E-Mail, Internet, etc.) & Basic course of POS Chitwan,

Nepal

Skills

• Ability to persuade others, which helps me convince clients to purchase recommended products or services.

• Effective communicator when speaking to clients or colleagues and when dealing with written correspondence.

• Strong listening skills to give customers a sense that their questions or concerns will be dealt with immediately.

• Commitment to providing excellent customer service in all aspects of a sales transaction.

Declaration

Thereby declared that the above information is true and correct to the best of my knowledge.

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