Retail Delivery Manager

ALEXANDER MARAY CATARINO

P R O F E S S I O N A L P R O F I L E

PMI Certified Project Management Professional.

More than 13 years of experience in Shopping Malls, Retail, Consultancy and Construction industry.

Retail Tenancy Delivery Manager / Coordinator with vast experience in Prominent Developer (Landlord

side – Meraas & Emaar Malls).

Extensive knowledge of RDD process, from kick off briefing meeting, site mobilization, all necessary Authorities and 3rd party inspection, MEP and design snagging including close out documentation.

In-depth knowledge of Tenant/Retail Relation,

Leasing Processes, flow standards and procedure.

Knowledge of Local Authority Approval and

Processes (DM/DCD/DDA/DEWA).

Strong Documentation and Database

structuring/creation background.

C O N T A C T S

Al Furjan, Dubai, United Arab Emirates

+971 (0-501******

*****************@*****.***

E D U C A T I O N

Project Management Professional

Chicago Management Training Institute

(Dubai, UAE) -2020

B. Sc. in Computer Science

Laguna State Polytechnic University

(Laguna, Philippines) -2003

P R O F E S S I O N A L S K I L L S

Project Management Professional #6819549

Coordination, Negotiation

Excellent written and oral communication skills

Great team player, excellent customer focus,

interpersonal and organizational skills

YARDI property master register

Primavera expedition

FileNet (ECM / EDMS)

Microsoft office applications (Outlook, Word, Excel, PowerPoint)

Installation and configuration of Local Area Networking and troubleshooting

Proficient in department’s computer system, department software, knowledge of basic AutoCAD functions.

ACHIEVEMENTS

Managed, completed, delivered and opened F&B, Retail, Kiosk on or before the agreed lease opening date, Mixed Gender School, Water and Power Plant, Oil Trading Terminal within the following Malls and Different Projects.

Marsa Al Seef

The Dubai Mall

Old Town Commercial Island

Dubai Marina Mall

Community Centres

Burj Downtown Retail

Abu Dhabi Education Council (ADEC)

Alstom – Sidem IWPP

Emirates National Oil Company (ENOC)

Qatar Electricity and Water Company (QEWC)

ALEXANDER MARAY CATARINO

CAREER HIGHLIGHT

Retail Delivery and Tenancy Coordination

Core Responsibilities:

Designated as Landlords main point of contact to manage the efficient and timely completion and delivery of retail units as per the agreed lease opening date and as per the company & industries standard.

Facilitate kick-off meeting with the Tenant and/or Tenant Authorised Representative and issue kick-off starter pack i.e. Tenant Manual, Design Guidelines, Logistics Manual, Project Specific Details and all required forms.

Records minutes of the meeting and ensure milestone dates are agreed i.e. design submissions, contractor appointment and site mobilization in reference to the key project milestones as per lease obligation dates.

Ensure Lease is fully-executed and units are ready prior to carry out physical handover to the Tenant/Tenant Authorized Representative.

Prepares and issue necessary NOC’s required for obtaining Authority approvals i.e. DM, DDA, DCD and DEWA.

Issue Site Mobilization NOC upon Tenants/Contractors completion of all essential pre-start documents (CAR Insurance, Fit-out Security Deposit, Health and Safety Induction).

Coordinate meetings, follow ups, manage and issue official correspondence to record breach in respect of agreed key project milestones (if any).

Maintain regular site visit to track and record accurate site progress against project programme.

Update tracker with current status of tenant’s fit-out progress for Senior Management information.

Coordinate with Facilities Management team for services connection and energization.

Arrange site inspection with tenant and contractor, Design Manager and MEP team upon fit-out completion.

Coordinate with assigned property manager to ensure smooth transition of tenant space to operations.

Ensure all required Authority inspection and approvals including all 3rd party inspections are secured and all mandatory pre-opening documents are achieved prior to issue Permission to Trade Form (PTT) for Tenants sign- off and further circulation for Senior Management final approval subject to settling of Late Opening Penalties

(if any).

Fit-out Management

Secure requirements prior to work commencement i.e. settlement of applicable fees, safety induction, insurance, security deposit, statutory/government permits and relevant access work permit with necessary hoarding requirement arranged and installed on time.

Monitor construction progress by conducting regular site visits, highlight and follow-up action needed to expedite and re-align work to avoid programme delays, raise health and safety issues or violations, if any.

Attend regular action meeting to ensure awareness of all aspects of the project especially on issues of risks that may potentially cause fit-out programme delays.

Maintain accurate fit-out progress status report, produce fit-out completion history for record and invoicing of applicable late opening penalty charges.

Inter-department Coordination

With Leasing Department/Asset Management Team: Verify lease terms and conditions, forward lease related issues i.e. site discrepancies and constraints, confirm tenancy status with non-cooperative tenants and other issues that may impact unit’s lease opening date.

With Technical Team: (Design and MEP team): Arrange design meeting. Conduct site inspection and clearance to ensure contractor’s workmanship and installations are in accordance with approved design and specifications.

Health & Safety Department: Arrange Health & Safety induction schedule, implement HSE protocols, PPE, hotwork permits procedure and other required aspects related to safety.

Finance Department: Forward fit-out construction security cheque, CAR insurance payment, temporary services and TVR payments. Process refund or return of security cheque upon satisfactory completion and clearance of unit’s fit-out snags.

ALEXANDER MARAY CATARINO

Project Coordination and Data Control

Core Responsibilities:

Act as point of contact and communicate status adequately to all stakeholders.

Coordinate site activities, equipment status and resources.

Monitor and track project’s progress and handle’s any issue that may arise. Report and escalate to management if and when required.

Liaise with client to identify and define project requirements, scope and objectives.

Assist in preparation of project proposals, timeframes and schedule

Involve in snags inspection

Create and maintain comprehensive project documentation, accurate and up to date logs.

Prepare weekly progress report prior to stakeholders meeting.

Maintain a current and superseded set of project hard copy of drawings submission and electronic register.

Ensure accuracy of electronic register and maintain its availability to project task force. EMPLOYMENT HISTORY

Retail Delivery Manager

Meraas – Al Seef – Retail Delivery

Dubai, United Arab Emirates

2017 - 2020

Tenant Coordinator

Emaar Malls PJSC – Retail Delivery

Dubai, United Arab Emirates

2012 – 2017

Project Coordinator

Sammon Group

Abu Dhabi Education Council (ADEC)

Al Khatem & Al Khazna Cycle 1 & 2 School

Abu Dhabi, United Arab Emirates

2010 – 2012

Database and Document Controller

Belleli Energy

Alstom-Sidem IWWP K09 Treated Fuel Storage

ENOC IRM Trading Terminal-Fujairah Port

Fujairah, United Arab Emirates

2007 – 2010

Belleli Energy

Qatar Electricity and Water Company (QEWC)

Ras Abu Fontas B2, New Water & Power Plant

Doha, Qatar

2006 – 2007

TRAINING AND SEMINAR ATTENDED

Project Management Professional – Emaar Malls PJSC

Emotional Intelligence

Negotiation Bootcamp

Enhancing Concentration

Communication Skills

First Aid – AED

Fire Fighting – Fire Warden

GTSC Fire Fighting Course

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