Michelle Clarke

Project Manager

Cape Town

+27-76-571-****

adj2kr@r.postjobfree.com

860-***-**** 087

Married

Personal Profile

I am a Project Manager/Service Manager with collectively 5 years’ experience within the IT industry. With regards to qualifications, I have a PRINCE2 Practitioner certification. I am passionate about serving customers and providing excellent customer service. I am very detailed oriented and always willing to go the extra mile to ensure the project is a success. I work well within a team, but I can work well on my own. I take pride in my communication skills which helps me to manage overall expectations.

Areas of Key Emphasis

Project Management Resource Management Team Building Recruitment Sales Account Management

Contract Management HR & Payroll Assistance Service Delivery Management Personal Attributes

Teamwork Respectful Caring

Ownership & Accountability Trustworthy Sharing of Knowledge Responsibility Communication Committed to Excellence Integrity Organised Positive Attitude

Fast Learner Adaptable Honest

Dependable Diligent Patient

Skills

Communication & interpersonal

Time Management & Organisational

Risk Management Performance Monitoring

Education & Qualifications

Secondary

2004 - Matric / Grade 12

Sutherland High School

English, Afrikaans, Criminology (Distinction), Geography, Travel & Tourism, Physiology Tertiary

2017 - PRINCE2 Practitioner Certificate

Torque IT JHB

Work Experience

Project Manager/Service & Customer Manager IRIS Network Systems Sep 2018 – 28 Feb 2021 (retrenched)

Responsibilities:

- Develop project plans for a development environment

- Work closely with the development team (located all over the world)

- Document control and record management

- Providing project coordination for teams and customers

- Manage resources

- Apply change control and configuration management for patches, upgrades, major projects, using Build Manager for available versions and builds, liaising with QA for major changes

- Manage interdependencies with other projects and their impact

- Prepare follow-on recommendations from the technical team (post-project)

- Service Delivery: managing the service provided to top customers with SLA, via weekly calls, and a full report including tickets, escalations, issues, upcoming changes, current and resolved work, as well as commercial info such as invoicing, licences and project budgets

- Raising major risks/issues with support, and if unresolved within a certain timeframe, raise to management for resolution/intervention

- Prepare customer billing and invoices and quotes with accounts team monthly using Xero Accounting system

- Manage assets on internal system

- Update project customers with product info, estimated time of completion and recommendations from the dev team

- Working with the dev team and customer to meet the immediate and long-term goals of the frequent customer interactions

- Update release notes sent from QA and distributed to team and customers. Systems Used:

- JIRA (dev)

- Slack

- Freshdesk (support)

- Xero (accounting)

- Assets (internal)

- Wiki (internal)

- IRIS Cloud (internal)

- IRIS Monitor (internal)

- Build Manager (dev / QA).

Project Manager three6five

Feb 2017 – July 2018

Responsibilities:

- Develop a Project Management Plan from Conception to Closure Phase

- Monitor and control scope, cost, time and quality

- Document control and record management

- Provide coordination for kick off meetings following an agenda

- Request and manage resources with Resource Manager for projects and programme

- Managing project risks including the development of contingency plans

- Applying change control and configuration management

- Maintaining an awareness of potential interdependencies with other projects and their impact

- Preparing any follow-on action recommendations (for after the project is complete)

- Service Delivery Management (running an ongoing programme)

- Managing Hardware/Software delivery schedules

- Service Delivery Management (running an ongoing programme - managing engineers who install devices into the end customer’s network. Conception to end delivery, documentation, resource management, variance orders, tickets, invoicing, stock control, process flow, stakeholder management, queries, health & safety, etc). Accomplishments:

- Promoted to Project Manager

- Completed Prince 2 Practitioner.

Executive PA & HR Assistant three6five

May 2015 – Feb 2017

Responsibilities:

- PA to exco team (3 directors)

- Diary management, Errands, Quotes, Presentations, Minutes, Checking Budgets

- HR Assistant

- Presentations, Company event from start to end, Budget Approvals, Review CVs, Interviews

- Preparing offers/contracts/payroll, Amendment letters

- Making recommendations to improve procedures and business processes

- Manage the onboarding process for new hires, i.e. set up of workstation, laptop, laptop setup, payroll prep, contract and paperwork, introduction to manager and teams and processes etc.

- Managing HR junior assistant, teaching and monitoring progress

- Liaising with Discovery for new starts, current members, and team members who have resigned

- Tracking team members with company 3G

- Manage petty cash

- Proof reading confidential documentation.

Accomplishments:

- Back office Admin of the Month award (2016)

- Carpe’ Diem award (2016)

- Go-Beyond award (2016)

- Go-Beyond award (2017)

- Person with the most Spirit award (2017)

- Opportunity to move the PMO.

Co-Owner topcareerjobs

Mar 2012 – May 2015

Responsibilities:

- Sourcing & Recruiting Permanent Candidates: Technical, IT, Oil & Gas, Admin, Finance

- Cold Calling for new customers (Locally & Internationally)

- Advertising vacancies

- Reviewing of CVs

- Interviews

- Tracking of budget, invoice payments, leads etc

- Invoicing

- Background checks

- Regular customer visits.

Accomplishments:

- Placed 2 to 4 candidates per month.

Consumables Sales Executive Kyocera CBS Sandton

Nov 2008 – Mar 2012

Responsibilities:

- Find new business/customers in my assigned area. Accomplishments:

- Salesperson of the Month a few times.

Additional Experience

Healthcare Sales Representative ACSA Heathcare (London - UK) 4 months Carer European Nursing Agency (London - UK) 7 months Aupair (London – UK) 4 months

Recruitment Consultant – Building & Construction Industry Telesales Executive Infospeed - Jul 2005 – May 2006 Telesales Executive Nashua North - Dec 2004 – Jun 2005 References

Available on Request

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