KOAY LEE YIN

VANESSA

adj2he@r.postjobfree.com

*,***** *** ***** ***** GEORGETOWN PULAU PINANG

· +601********

WORK EXPERIENCE

WAITRESS – THE PALLET PLATINUM (11/2016-5/2017)

•Keeping updated knowledge of alcholics beverages and light snack selection.

• Promote special offers to customer to increase sales growth.

•Delivering exceptional fast service during special events and increase table turns for awaiting customer.

RECEPTIONIST – CHEONG FATT TZE MANSION (7/2017-8/2017)

•Managed receptionist area including welcome guest upon entry to the hotel, assisted check in and check out.

•Answered phone calls about highlights of the hotel, direct booked reservations to office.

•Prepare soft copy receipts and collected payments from guest.

BARISTA – URBAN COFFEE (1/2018- 9/2018)

Prepare and sell coffee drinks by following prescribe recipes and preparation techniques for coffee drinks.

Maintain safe and healthy work enviroment by following organisation standards and sanitary regulations.

Answered customer questions about coffee menu.

Learn how to make coffee to Urban coffee standards.

Accurately input customers orders into Genius system and communicate order to fellow baristas; collect and process payments

Calculate stocks, arranging the stocks and also key in the stocks.

WAITRESS – IZAKAYA BY SANGO (9/2018 – 1/2019)

Answering customer question regarding about the restaurant food & beverages menu.

Stay updated on current menu choices and specialties, knowing if the kitchen staff is running out of any items.

Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses and being alert on customers special request.

Transmit orders to bar and kitchen regarding of customer special dietary needs and special orders.

Obtain revenues by totalling charges, issuing bills, accepting payment, delivering bills and payments to the customer.

Convey restaurant operations hours and reservations over the phone to customer.

Assist with special events as needed.

Fill in for absent staff as needed.

Refer customer issues to the management.

BARISTA – HAZEL’S MURMUR (7/2019 – 3/2020)

Prepare and sell coffee drinks by following prescribe recipes and preparation techniques for coffee drinks.

Maintain safe and healthy work enviroment by following organisation standards and sanitary regulations.

Answered customer questions about coffee menu.

Learn how to make coffee to Hazel’s coffee standards.

Accurately input customers orders into POS system and communicate order to fellow baristas; collect and process payments

Calculate stocks, arranging the stocks and also key in the stocks.

Redecorating and refurbished the furnitures in the outlet based.

Communicate with external sources regarding of the soft launch of Hazel’s Murmur during surpervisor were away.

Opening and closing the coffee shop.

Reporting to surpervisor at the end of the day regarding about the coffee.

ADMINSTRATIVE - PROGRESSIVE LANGUAGE ACADEMY TANJUNG TOKONG BRANCH (8/2020) – (10/2020)

Greating parents and children.

Escorting students to their respective teachers that assign to their classes.

Answering calls and messages from the company phoneline.

Updating the company about recent payment and inquiries from new customers.

Understanding the company products and services.

Keeping documents in the office record.

Updating customers about their next due payment and recent changes in the services.

EDUCATION

2010 - 2014 YEAR

SMK Convent Pulau Tikus

Highest Qualifications – SPM

September 2019 – Currently

Wawasan Open University

Part Time – Bachelor Of Business (Honours) In Logistics And Supply Chain Management.

SKILLS

Punctuality

Work well under pressure

Time Management

Adaptability

Customer Service

Teamwork & Reliability

Friendly & Flexible

Physical organization

Willing to learn

Open minded

REFERENCE

GREGORY MATTHEW MITCHELL

-601********

TAN JUN LIANG

-601********

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