Chaitanya Nagengdra Koparde

Flat.* Bappa Moraya Bldg, Madhala Pada, Left to Gaondevi Temple,

Nandivli Gaon. Dombivli (East) 421201

Mobile no: +91-767*******, Email: adj2g3@r.postjobfree.com PROFESSIONAL PROFILE

<Total experience of more than 6+ years in handling Customer Service Complaints & 1+ year experience in Corporate World.

<Proactive self starter with track record of initiatives, personal responsibility, ownership of work and reputation for removing obstacles and making things happen. AREA OF EXPERTISE

Support Management

Team Management

Complaints Management

PROFESSIONAL EXPERIENCE

India Infoline Finance Limited

Total Exp: 11 Months [March’20- ~ December’20]

- IIFL Holdings Limited d/b/a IIFL and India Infoline, is an Indian diversified financial services company headquartered in Mumbai.

Designation: Senior Relationship Manager [March’20- ~ December’20]

<Collating on-site and off-site team for timely lead generation.

<Handling retail client calls.

<Query related to policy Issuance.

<Co-coordinating with client for additional requirement.

<Co-coordinating with Insurance Company for policy Issuance.

<Preparing fresh and renewal quote as per the requirement.

<Handling customer queries (Email) related to operation and policies.

<Sharing various reports with Management as and when required. Landmark Brokers Insurance Pvt. Ltd

Total Exp: 1 year [January’19 – January’20]

- Landmark Insurance Brokers Pvt. Ltd. is one of India’s leading Insurance Broking Company. Since its Inception in 2003, Landmark has built a strong footprint in Indian Insurance Industry, having physical presence in over 25+ cities pan India and has served over 3 million customers. Designation: Relationship Manager [January’19 – January’20]

<Collating on-site and off-site team for timely lead generation.

<Handling retail client calls.

<Query related to policy Issuance.

<Co-coordinating with client for additional requirement.

<Co-coordinating with Insurance Company for policy Issuance.

<Preparing fresh and renewal quote as per the requirement.

<Handling customer queries (Email) related to operation and policies.

<Sharing various reports with Management as and when required. Tata Business Support Services

Total Exp: 2+ years [November’16 – December’18]

Tata Cliq - A one-stop solution for all your online shopping needs. Explore the wide variety of clothing, electronics, jewellery and more from your favourite brands. Designation: Customer Service Complaints Management [November’16 – December’18] Job Description

Complaints Management :

1. Negative Staff Interactions

2. Billing Issues

3. Product Return

4. Refunds

5. Product Quality

<Attending client calls.

<Creating tickets.

<Raising alarms for critical issues.

<Updating relevant client and manager’s.

<Collating onsite and offsite team for timely resolution of issues.

<Depending upon the severity raising ticket to higher hierarchy.

<Client approvals in case of moving the ticket to higher level.

<Routing the issue to subordinate buckets to avoid bottleneck situation.

<Ensuring resolution approval from end user/client.

<Closing the tickets.

<Updating appropriate remarks against resolution of issues.

<Team co-ordination.

Aditya Birla Group (Minacs)

Total Exp: 1+ years [May’15 – October’16]

-Minacs is a business and technology outsourcing company with headquarters in Oshawa, Canada; Farmington Hills, United States; and Bangalore, India. Designation: Customer Service Complaints Management [May’15 – October’16] Job Description

Complaints Management :

1. Payment not credited

2. Wrong recharge/tariff

3. Changed plan

4. Network issues

5. SIM not activated

6. Sim port issues

7. Recharge not received

<Attending client calls.

<Creating tickets.

<Raising alarms for critical issues.

<Updating relevant client and manager’s.

<Collating onsite and offsite team for timely resolution of issues.

<Depending upon the severity raising ticket to higher hierarchy.

<Client approvals in case of moving the ticket to higher level.

<Routing the issue to subordinate buckets to avoid bottleneck situation.

<Ensuring resolution approval from end user/client.

<Closing the tickets.

<Updating appropriate remarks against resolution of issues.

<Team co-ordination.

Reliance Communications Infrastructure Limited [Dhirubhai Ambani Knowledge City(DAKC)] Total Exp: 3+ years [April’12 - April-15]

- Reliance Communications Infrastructure Limited provides telecommunications services. The Company offers mobile, Internet, broadband, and telephone services. Reliance Communications Infrastructure serves customers globally.

Designation: Customer Service Complaints Management [April’12 - April-15] Job Description

Complaints Management :

1. Payment not credited

2. Wrong recharge/tariff

3. Changed plan

4. Network issues

5. SIM not activated

6. Sim port issues

7. Recharge not received

<Attending client calls.

<Creating tickets.

<Raising alarms for critical issues.

<Updating relevant client and manager’s.

<Collating onsite and offsite team for timely resolution of issues.

<Depending upon the severity raising ticket to higher hierarchy.

<Client approvals in case of moving the ticket to higher level.

<Routing the issue to subordinate buckets to avoid bottleneck situation.

<Ensuring resolution approval from end user/client.

<Closing the tickets.

<Updating appropriate remarks against resolution of issues.

<Team co-ordination.

EDUCATIONAL QUALIFICATION

M.B.A in Telecom & Operation System Management(2010-2012) specialized in Foreign Direct Investment(FDI) in Telecom sector as an elective subject from Institute of Business Management Studies (Global)

B.TECH in Electronics and Telecommunication Engineering (2006-2010) specialized in Optical Fiber Communication & Semiconductor Devices and Modeling as an elective subjects from J.R.N. Rajasthan Vidyapeeth

Qualification College University Year of

Passing

Class Percentage

M.B.A

(Telecom & Operation

System)

Institute of

Business

Management

Studies (IBMS),

Navi Mumbai

Institute of

Business

Management

Studies

(IBMS)

2012 1st 61.25

2011 1st 62.87

B.Tech

(Electronics &

Telecommunication)

Abhinav

Institute of

Technology &

Management,

Thane

J.R.N.

Rajasthan

Vidyapeeth

2010 1st

61.83

2009 2nd 59.78

2008 2nd 59.42

2007 1st 62.40

PROFESSIONAL CERTIFICATION

Degree Year of Passing Institute Marks / Grade

CISCO CERTIFIED

NETWORK

ADMINISTRATOR -

CSCO11790583

2010

ZION NETWORK

SOLUTIONS

923

Diploma in Computer

Software, Hardware &

Networking

2009

ZION NETWORK

SOLUTIONS

‘A’ grade

PERSONAL INFORMATION

Date of birth: 17th October 1986

Father’s name: Late. Nagendra Krishnath Koparde

Mother’s name: Shilpa Nagendra Koparde

Marital Status: Married

Spouse name: Sneha Chaitanya Koparde

Languages known: English, Hindi, Kannada, Marathi

Passport No: J3927008

DECLARATION:

I hereby declare that the above furnished data is true & correct to the best of my knowledge. Chaitanya Koparde

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