SABAH IRANI

Experienced Professional with +** years of experience in the Hospitality Industry

PERSONAL PROFILE

Full Name: Sabah Irani

Date of Birth: 13th February, 1984

Nationality: Indian

Marital Status: Married

Phone: +91-983**-*****

Email: adj2dc@r.postjobfree.com

Languages: English, Hindi, Marathi

Driving License: UAE and India

CAREER OBJECTIVE

To work for an organization that offers career growth & put my knowledge to practical use for the benefit of the organization & my own career progression.

EDUCATION

University of Meghalaya- CMJ University

Degree Certificate(B.A.)-2012

University Of Mumbai- R.D. National College - Mumbai, India Higher School Certificate (H.S.C.) – 2002

St. Joseph’s Convent School, Mumbai, India

Secondary School Certificate (S.S.C) - 2002

TRAINING

1. DNATA - SME training (Supervisory Role)

2. Emirates Aviation College - GUI systems, Lounges, Skywards, Air Carriers Act for people with disability completion August 2008.

3. Kingfisher Flight Training School, Mumbai, India - Certificate of Completion,2008 4. Jet Airways Flight Training School, Mumbai, India - Certificate of Completion,2006, Mumbai, India

5. Clare’s Career College, Mumbai, India - I.A.T.A. Certificate, 2006 6. Cocktails And Dreams, Goa, India - Bartending Course, 2003 7. Alliance Francoise De Bombay, Mumbai, India - Basic Course Level1 Completion,2002 EMPLOYMENT HISTORY

Dnata Emirates Group, Dubai, UAE

Subject Matter Expert, Terminal 2

November 2016 (Currently Employed)

● Plan

Plans observation schedule for Department ensuring a balanced distribution of observations

● Lead

Delivers safety briefings as directed by Department Management while intervening when there is risk exposure, following up on corrective actions

Coach Staff on the required skills, knowledge, and behaviors to work safely. Provide support, direction and act as a role model for the desired safety behaviors and leading with safety

Provides technical assistance to ensure that work is completed efficiently and in compliance with procedures

Escalates behavioral and procedural matters to the Service Delivery Manager

● Execute

Complies with all relevant safety, quality, training, operational and environmental management policies, procedures and controls to ensure a healthy, respectful and safe work environment

Takes a leading role in times of disruption, crisis management and fall back to ensure timely resumption of standard operations when directed by the Department Controller or Service Delivery Manager

Deals with all identified and escalated operational issues on shift and ensures that the appropriate solution is provided and the team is communicated to

Identifies any non-conformance and discrepancies in processes and ensures that the appropriate corrective action are implemented in line with regulations and SLAs

Provides independent advice and technical expertise to the operational teams to improve performance and quality of service delivery

Develops and compiles reports as requested by Department Management

Prepares audit plans and conducts audits (internal and external) as directed by Department Management and makes recommendations to support implementation of corrective actions

Carries out observations as planned and ensures feedback/coaching is given to the concerned staff on the correct process/procedures and also to Department Management Emirates Airlines, Dubai, UAE (Terminal 3)

Senior Airport Service Agent, First Class/ Business Class Lounges August 2013 – November 2016

Responsibilities & Achievements:

● Provide assistance to passengers on arrival and departure, ensuring high quality and professional passenger service is maintained at all times. These include ascertaining the requirements of various categories of passengers such as unaccompanied minors, passengers with reduced mobility etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the passengers.

● Co-ordinate the airport operation of chauffeurs driven limousines for eligible passengers after arrival, and open the Emirates arrival information desk.

● Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations.

● Monitor check-in including 'queue-combing' to keep passengers informed of checking delays, identifying and giving priority to Premium passengers and ensure service standards are maintained.

● Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for.

● Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague.

● Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain Passenger confidence and loyalty. Also ensure eligible passengers are provided with accommodation and transport as per applicable procedures.

● Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate passengers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights.

● Monitor baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to passengers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure.

● Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to passengers.

● Carry out Credit Card verification and travel document checks diligently Kingfisher Airlines, Mumbai, India

Senior Cabin Crew

June 2008– September 2011 (3 years and 3 months)

Responsibilities & Achievements:

● Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.

● Direct and assist passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing.

● Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets

● Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.

● Administer first aid to passengers in distress.

● Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.

● Reassure passengers when situations such as turbulence are encountered

● Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules

● Assist passengers while entering or disembarking the aircraft.

● Inspect and clean cabins, checking for any problems and making sure that cabins are in order.

● Take inventory of headsets, alcoholic beverages, and money collected Jet Airways, Mumbai, India

Flight Attendant

March 2006– March 2008 (2 years)

Responsibilities & Achievements:

● Performed all necessary flight attendant duties.

● Also operated flights as acting IFM (CCIC), and managed a group of four to six crew.

● And all of the above responsibilities.

Ramee Guest line- Rock Bottom

Personal Relations Officer

February 2005 – December 2005 (10 months)

Responsibilities & Achievements:

● Assisted VIP guests from the time of arrival to when they left.

● Prepared guest lists for the night and coordinated with the organizer for the same.

● Supervised guests and denied entry to the club if not found suitable.

● Supervised guest behavior inside the club and monitored safety.

● Assisted guests (VIP) and looked after their drinks and meals.

● Took an inventory for the bar and kitchen after closing. Free-Lance Flair Bartender

2002-2005

Responsibilities & Achievements:

● Performed at various events and functions all over India. Promoted various companies like Smirnoff, Vladivar, Belvedere, Moet et Hennessey, Black and White and Jose Cuervo.

● Performed flaring with bottles and bar blades.

● Made cocktails and straight drinks as per the requests.

● Looked over the bar set up.

● Made an inventory by the end of the session.

● Kept a close eye on bar help and delegated duties. Freelance Promotion Executive

2000-2003

Responsibilities & Achievements:

● Promoted brands like Red Bull, Smirnoff, Black Label and hosted events, weddings parties and product launches all over India.

● Distributed flyers and even free drinks as per the promotions.

● Played games and held competitions as a part of the promotion.

● Supervised the event and kept an inventory of all products used. Print Model

2001-2003

Responsibilities & Achievements:

● Was photographed for various brands which include Smirnoff, Red Bull, Jose Cuervo Sniper Sunglasses, Ford Fusion Catalogue and Reliance Telecommunications.

● Photos appeared in newspapers and magazines.

References on Request.

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