Parvathi K

Dr.no.*/*,Doddakattappa Road,

*st cross, Ulsoor

Bangalore – 560 008.

Mobile no. 990*******.

adj2bk@r.postjobfree.com

Objective:

Experienced Professional in Human Resources with a demonstrated history of work experience for 2.9 years, worked for the retail industry Amazon Businesses Development Centre as Senior H R Associate. Also have experience in Customer Service industry for a period of 9 years, Skilled in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Excellent Communication & Email writing skills and German Language.

Self-starter, strong drive, bias for action and result oriented

Excellent interpersonal skills with the ability to communicate at all levels within and outside the organization

Exceptional decision making and problem-solving skills.

EDUCATION:

Bachelor of Arts from St. Joseph’s College of Arts and Science (1989 – 1992)

Post-Graduate Diploma in Human Resource and Personal Management from Bharathiya Vidya Bhavan (2006).

SAP HR latest version ECC6.0 from Software Information Systems.

Deutsch Language completed A-1 course and A-2 course from Goethe Institute, Maxmuller Bhavan, CMH Road, Indiranagar, Bangalore 38.

Professional Synopsis

Worked as Customer Service Executive at Pharmeasy – Axelia Solutions Pvt Ltd.

From December 2019 till September 2020.

Job Role: handling queries related to order status queries related to logistics and Medicine Availability.

Worked with Amazon Business Development

ERC Senior Associate Client Services HR services since August 17th 2016 till April 10th 2019.

Key Roles and responsibilities:

Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions,

Ensure that service levels are achieved at all times for HRS processes.

Innovative - with a commitment to change and process improvement

Integrity and discretion in dealing with sensitive information (ensuring data privacy at all times

Take ownership for query resolution and individual metrics.

Meet setup SLA and KPI’s.

part of a team that actively seeks customer feedback to improve levels of service.

Perform other projects and duties as required

Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.

Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.

Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery.

Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.

Be part of a team that actively seeks customer feedback to improve levels of service

Participation in the continuous improvement of HR processes.

Take ownership for query resolution and individual metrics, Deliver results to service calls within SLA and call back done to ensure service provided effectively

Highly organized, able to prioritize and work under pressure on a number of projects at the same time.

Streams we work on: Payroll, Coordinate with CTK through TT to ensure employees are on the correct schedule patterns, and for time corrections.

People Portal: Ensure data integrity in HRIS (PeopleSoft) systems / HRIS

Complete employment and payroll verifications. All other duties and responsibilities, as per given assignments.

Mondovi Motors Pvt Ltd: Worked as Assistant Manager Customer Care for (Jan 2016 – July 2016)

Expertise in handling Training, Grievance Issues and Managing Vendors.

also, at handling day to day administrative activities in coordination with internal external departments for smoothening business operations.

An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving and organizational ability.

Possess flexible and details orientated attitude.

HSBC:

Personal Banking Executive

Position: Worked as Customer Service Executive from December 27th 2014 till September 2015.

Handling queries on Deposit Accounts, such as Checking and Savings and up selling Services and products.

1.Balance Enquiry

2.Account Opening

3.Account closure

4.Telephone Transfers

5.Travel advisory

6.Stop Payments on Checks and ACH Revocations

7.Pending Holds / Pending Credits

8.Transaction information

9.Deceased Accounts

10.Debit Card Activation.

Services include promoting Digital services like use of:

1.Internet Banking

2.Mobile Banking

3.ATM self service

4.Email update

5.Telephone banking

6.Global view Global transfer

7.Money Management.

Dell International Services:

Position: worked as Client Technical Associate with DELL Technical Service from 28/02/2011 till 16/04/2012 (for a period of 14 months)

Worked with Dell Financial Services from 16/04/2012 - 05/02/2014 as Accounts Receivable Associate.

Managing and maintaining charge off Accounts required for third parties for legal purposes / Filing Lawsuits within DFS. Maintaining Lease accounts for Assets of Dell end to end basis.

Processing Waivers – Late fee waivers, Misc Charge Uploads Non-Financials Renewal Rejects, Asset Location

Booking contracts

Executing Contracts

Change payment terms

Updating Payments

Due date changes

Updating Non financial changes like Address, telephone and contact emails id.

Adding & Disposing old Contracts

Renewal Contracts

End of lease Accounts

Charge off Accounts.

Legal Charge off Accounts.

IBM India Pvt Ltd: Worked as HR Executive from August 2008 till Oct 2010.

Position: HR Executive

My primary job involves handling the issues and concerns of the employees with regards to below mentioned areas and directing those to the specialist team if necessary.

On – boarding

Payroll, Income Tax

Payables

WYAH (While you are here)

Compensation & Benefits

COMG (Centralized Organized Management Group - Transfers)

Time Management

Off – boarding

IBM Daksh (C.S.R) since (09/11/2004 to 02/07/2008)

Position: Senior Customer service Executive.

Receiving Inbound calls and outbound for U.K based Collection process for Lloyds T.S.B Bank.

Handling Team reports such as performance data and attendance and leaves updating on daily basis.

Developing and maintaining a database of all team members with their respective details.

Preparing the MIS reports and other reports to keep a track of the performance of the new joiners.

Organizing and co-coordinating information, schedule feedback and follow up actions on performance of team members.

PROJECTS:

Completed project report in Team building and Conflict management in IBM.

IT Credentials

Microsoft office (Word, Advance Excel and Power Point)

SAP HR latest version ECC6.0.

Languages know to Read write and speak

To speak: English Hindi Kannada Tamil Telugu and Deutsch.

To Read & Write: English Hindi KannadaTelugu and Deutsch.

HOBBIES: Travel, Music & learning languages.

PARVATHI K.

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