Medical Billing Office
Resume:
LYNETTE LYTLE
Administrative Assistant and biller
Cloquet, MN 55720
adj2a5@r.postjobfree.com
Detail-oriented and driven Office Manager with expertise in problem solving and managing daily office functions. Uniquely qualified to perform many tasks with quality work. Proficient in people skills and office operations.Looking for the career destination to settle permanently into. Authorized to work in the US for any employer
Dental Office Manager
Chester Creek Dental - Duluth, MN
December 2018 to Present
Implemented rules and structure into a Dental Practice lacking direction. Defined Health Privacy Practices and established them back into the practice. Put into place policies and helped re structure the office setting for success.
• Researched issues and took appropriate action to ensure speedy resolution with privacy practices, implant and endo consent forms, payment policies and collections, partnered with CareCredit and many other consultants to get the office from paper to paperless.
• Documented operating practices through research, investigation, and followups.
• Partnered with Tri - State Collections to add secondary collections in house and implemented in house payment plans to be there for patients and their differing circumstances.
• Investigated and resolved insurance issues and received payments on insurance struggles from years ago.
• Audited past billing discrepancies and adjusted the errors accordingly on patient accounts.
• Started electronic billing for ease of patients thus saving the company money.
• over seeing Dental Assistants and front office staff and conducting daily, weekly and monthly meetings. Sales Producer- Temporary position
American Family Insurance - Duluth, MN
January 2018 to December 2018
Provided coverage option information to assist clients in protecting assets.
● Promoted American Family products and services using upselling and other sales strategies.
● Exceeded corporate quotas for monthly policy sales.
● Attended continuing education courses and workshops to gain additional insurance industry knowledge.
● Identified and solicited sales prospects in agency databases. Patient Registration Clerk
Essentia Health - Duluth, MN
WORK EXPERIENCE
June 2014 to January 2018
● Provided patient education.
● Monitored fluid intake and output levels.
● Pleasantly greeted clientele and provided seating so that they could be comfortable.
● Explained the wording in forms to patients so that they were educated on the information that was needed.
● Ensured that wait times were kept to a minimum.
● Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
● Handled heavy flow of paperwork and cooperated with accounting department on invoicing and shipping problems.
● Answered customer telephone calls promptly and in an appropriate manner.
● Communicated directly with doctors offices via telephone, fax, and email.
● Coordinated between billing department and customers to resolve problems.
● Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
AA in General Studies Minoring in Accounting
Cloquet, MN - Duluth, MN
May 2016
Diploma in Accounting
Wisconsin Indianhead Technical College - Rice Lake, WI December 2012
Diploma
North High School
June 2008
• Accounts payable (5 years)
• accounts receivable (6 years)
• billing (7 years)
• billing systems (4 years)
• Budgeting (7 years)
• Microsoft Office
• Scheduling (5 years)
EDUCATION
SKILLS
• Human Resources (1 year)
• Office Management
• Receptionist
• Word
• Outlook
• Time Management
• Accounting
• Typing
• Microsoft Excel
• Schedule Management
• Project Scheduling
• Data Entry
• Microsoft Outlook
• Front Desk
• Bookkeeping
• PeopleSoft
• Medical Billing
• Management
• Medical Billing
• PeopleSoft
• Clerical experience
• Dental Receptionist
• Internal Audits
• Account Reconciliation
Valid Drivers License
Driver's License
Customer Service — Proficient
March 2020
Identifying and resolving common customer issues.
Full results: Proficient
Phone Screen — Completed
March 2020
Allows candidates to provide verbal responses to pre-selected questions about their background and past experiences. Full results: Completed
Customer Service Phone Interview — Proficient
CERTIFICATIONS AND LICENSES
ASSESSMENTS
March 2020
Listen to candidates' responses to key questions (sourced from real-world employers) to assess if they are a team and culture fit.
Full results: Proficient
Logic & Critical Thinking — Familiar
September 2019
Using logic to solve problems.
Full results: Familiar
Working with MS Word Documents (Intermediate) — Familiar September 2019
Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.
Full results: Familiar
Scheduling — Highly Proficient
July 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules. Full results: Highly Proficient
Filing & Organization — Highly Proficient
July 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Written Communication — Proficient
July 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Skills
● Excellent organizational skills
● Healthcare billing and collection
practices
● Medical billing systems and software
● Healthcare billing
● Microsoft Office expertise
● Office administration
● Data entry
● Contract negotiations
ADDITIONAL INFORMATION
● Deadline driven
● Customer service
● Credit and collections
● Accounting
● Scheduling
● Sorting and labeling
● Relationship building
● Excellent multi-tasking ability
● Policy and procedure modification
● Team building
● Budgeting
● Accounts payable / accounts receivable
● High accuracy
Contact this candidate