Manager, Administrative Assistant

KRISTINA WOLFORD

Stevensville, MI ***** 269-***-**** *******@*****.***

Summary

Hardworking and reliable managerial/secretarial worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Committed cashier with 25 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities. Experienced manager offering dedication

and service expertise developed over 6 years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature.

Skills

Cash register operation Payment processing POS systems

Product recommendations 10-key proficiency

Cash deposit preparation Check processing

Data entry documentation

Timeline Planning and Management Inventory systems

Clerk Cashier

Hollywood store and deli

Records management systems Self-starter

Time and labor control Training and development Medical terminology Dedicated team player Data entry

Professional and mature Multitasking and prioritization Strong problem solver

Experience

06/2014 to 10/2014

Stevensville, MI

Processed all sales transactions accurately and promptly to prevent long customer wait times. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Scanned customer purchases, supporting transactions to streamline sales process.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Operated cash register, collected payments and provided accurate change. Properly verified customer identification for alcohol or tobacco purchases.

Cashier Meijer

Assisted with purchases, locating items and signing up for rewards programs. Scanned customer purchases, supporting transactions to streamline sales process. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Resolved issues with cash registers, card scanners and printers.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

02/2014 to 06/2014

Stevensville, MI

Cook

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Operated cash register, collected payments and provided accurate change. Properly verified customer identification for alcohol or tobacco purchases.

Processed all sales transactions accurately and promptly to prevent long customer wait times. Worked closely with front-end staff to assist customers and maintain satisfaction levels.

09/2013 to 02/2014

Dairy Queen

Set up and performed initial prep work for food items such as soups, sauces and salads.

Stevensville, MI

Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items. Maintained consistent quality and high accuracy when preparing identical dishes every day.

Established and maintained open, collaborative relationships with kitchen team to maximize efficiency. Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.

Regulated oven, broiler and roaster operations for cooking at correct temperatures. Grilled and deep fried various foods, including meats, potatoes and fish.

Replenished food items from inventory and rotated ingredients to use oldest products first. Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.

Administrative Assistant Slumberland

08/2011 to 09/2013

Benton Harbor, MI

Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

Developed administrative processes to achieve organizational objectives and improve office efficiency. Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Greeted visitors or callers daily to handle inquiries or direct to appropriate persons. Prepared packages for shipment by generating invoices and setting up courier deliveries.

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Maintained inventory in administrative building supply closet to prevent shortages of supplies.

Unit Secretary

Lakeland Regional Medical Center

10/2003 to 02/2008

St. Joseph, MI

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services. Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

Updated group medical records and technical library to support smooth office operations. Compiled physical and digital documents, charts and reports to meet business and patient need. Executed clerical tasks and assisted with all unit duties as directed.

Retrieved physicians' paperwork, including lab test requests. Managed unit call reception and routed calls to correct department.

Maintained strong and trusting rapport with patients and all healthcare staff to build relationships. Provided patient information to facilitate timely admissions and discharges.

Transcribed doctors' orders, including medication and lab test requests.

Created and maintained accurate and confidential patient files according to regulatory mandates.

Closing Manager/Assistant Manager Burger King

13/1995 to 06/1999

Watervliet, MI

Maintained consistent daily operations by establishing procedures and monitoring team performance. Collaborated with other managers to deliver consistent leadership across teams.

Oversaw team of 10 associates expertly handling customer service/cooking work.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Maintained cleanliness and sanitation across all food service, storage, and preparation stations. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Efficiently resolved problems or concerns to satisfaction of all involved parties.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Optimized profits by controlling food, beverage and labor costs daily.

Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system. Counted product stock to maintain inventory records.

Trained new team members in cash register operation, stock procedures and customer service.

Cashier/Service Desk Associate/Bagger Trainer Jewel Foods

Assisted with purchases, locating items and signing up for rewards programs. Scanned customer purchases, supporting transactions to streamline sales process.

11/1990 to 07/1995

Benton Harbor, MI

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for

GED

customers.

Helped customers find specific products, answered questions and offered product advice.

Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.

Assisted service desk associates with completing end-of-day counts and securing funds to prevent loss or theft. Operated cash register, collected payments and provided accurate change.

Education and Training

Berrien Springs High School

Some College (No Degree): Medical Terminology & Basic Dysrhythmia

Lake Michigan College

Berrien Springs, MI Benton Harbor, MI

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