De’sean L. Cruz

717-***-****

adj26t@r.postjobfree.com

EDUCATION:

State University of New York at Fredonia, Class of 2018 Dual Majors: BA Theatre Arts and BS Media Management; Minor:Music-Applied GPA: 2.8

Bronx Collegiate Academy, Class of 2013

EMPLOYMENT:

Delivery Driver, Uber Eats, February 2020- Present

Analyze the time and distance between food pick-ups from the merchant and drop-offs to the customer

Carefully review the customer’s order(s) and any additional request(s), present delivery confirmation code and customer’s inquiries to the merchant

Develop a sense of trust with the merchant and with the customer through transparent, consistent, and personable communication

Maintain acute awareness throughout trip commutes, build a working knowledge of delivery pick-up and drop-off destinations, discover quick and efficient trip routes

Maintain active communication with Uber Inc regarding trip issues, Uber in-app errors, earning delays, customer concerns, tax information, safety and care

Calculate and consider all financial earnings (base pay, promotions, tips, surge prices) needed to meet daily, weekly, and monthly agendas

Create monthly agendas and subdivide it into weekly and daily objectives to meet financial goals Sales and Studio Assistant, ImmaSpace, January 2020- Present

Process and record all sale transactions via wellness software program Mindbody Online

Update customer’s contact and billing information through Mindbody Online

Manage customer class bookings, space rentals and merchandise purchases

Provide information to customers on upcoming company events, promotions, and changes to class schedule

Report to Immaspace Director on any lack of supplies and service issues

Calculate cash earnings from cash box at the start of my shift and close out cash box at the end of my shift

Report to Immaspace Director any abnormalities with expected cash earnings and notate those differences

Provide hospitality for the instructor during their teaching time slot

Manage basic lighting and sound equipment based on the instructor’s interest and ambiance

Assist in basic studio cleaning and organize space in preparation for the next instructor and shift leader Shipping Team Member, ACPI, September 2019- January 2020

Categorize cabinet parts and restock racks relative to each part

Construct cardboard boxes and pack cabinet parts into them

Daily maintenance and organization work space area

Label and tag cabinet parts in correspondence to job requests Sales Assistant, New York Pole Dancing, March 2019- August 2019

Address customer business inquiries and concerns

Complete sale transactions, class registrations, and studio bookings

Directly inform business owner on all sale transactions, registrations, bookings, and customer inquiries

Provide product, promotion, and pricing information to customers

Stock and replenish studio products

Update and ensure all clients information via Mindbody Online Dancer,Streb Extreme Action Company, June 2018- February 2019

Arranged rehearsal tables and chairs based on the day’s schedule

Attended weekly company meetings regarding updates on the rehearsal schedule, performances, education programs, policies, and other opportunities

Co-taught two “SLAM Kid Action” classes per week via Elizabeth Streb’s Popaction techniques

Participated in weekly company rehearsals in preparation for upcoming performance gigs Sales Associate, Desigual May 2016- August 2016

Completed daily tasks related to the management of store products via alarm-tagging, folding, and resizing

Ensured that products were constantly replenished and properly arranged

Maintained hourly cleanliness of dressing rooms and general shopping area

Provided advice and recommendations on clothing pieces based upon the customer’s interests Sandwich Artist, Subway Restaurant, May 2015- August 2015

Adhered to proper food handling, safety and sanitation standards throughout work shift

Greeted and prepare customer’s orders with a pleasant, “can-do”, helpful attitude

Informed customers about the latest discounts offered on select menu items

Organized and maintained the appearance of the restaurant to promote cleanliness and safety

Recorded all orders and computed billing amounts via point of sale system/cash register

Kept inventory of store products and replenish items in preparation for the following shift Camp Counselor, 14 Street Y New Country Day Camp, June 2015- August 2015

Actively engaged in activities related to education, fine-arts, athletics, and nature with children

Help facilitate campers into their designated stations throughout the campsite

Mediated conflicts between campers through problem-solving method and equal-reasoning

Prepared weekly comprehensive reports to parents on the progress of their child’s camp experience including notable accomplishments

Camp Counselor, Graffiti 2 Community Ministries, July 2008-August 2012

Actively engaged in sports-related activities with children

Provided mentorship to campers through goal-setting methods and positive reinforcement

Resolved conflict between campers through the use of biblical principles and healthy interpersonal communication techniques

Shared camper’s daily accomplishments and struggles with care-givers via progress reports to cultivate improvement and a sense of accountability in the camper COMMUNICATION/OUTREACH EXPERIENCE:

Annual Events Chair, Spectrum Entertainment Board, August 2013-December 2017

Attend weekly executive board and general body meetings

Advertise and Market upcoming on-campus events via print media around the campus as well as social media platforms such as facebook, instagram, and snapchat

Event: Activities Night

- Aided Spectrum team with scheduling a suitable date, time and venue for our event with considerations to weather conditions

- Categorized campus organizations in a sensible fashion that aligns with each group’s occupation the space capacity

- Delegated tasks to team members regarding the event’s design composition

- Maintained active communication with participating campus groups regarding table and seating arrangements, performance opportunities, and technology requests

- Provided a master template of the event’s table and seating arrangements to Spectrum team members

- Received a financial budget, develop a wish list of supplies needed for the event, present the wish list along with its expenses to supervisor and team members for a unanimous approval of product purchases

Event: Spring Concert

- Assisted with portable stage construction for our guest artist, help arrange barricades around the stage and seatings for patrons

- Deconstructed portable stage, restore event space back to its original state

- Maintained cleanliness of the artist dressing room and the overall event space

- Met and greeted guest artist(s)

- Provided refreshments to the guest artist and supported the event team with “on-demand” campus directions for the guest artist

Event: Psychic Fair

- Arranged multi-purpose room based upon the need of the guest presenters

- Received a financial budget, develop a wish list of supplies needed for the event, present the wish list along with its expenses to supervisor and team members for a unanimous approval of product purchases

- Researched campus community event interests by way of In-person interviews and questionnaires, convenience sampling, and stratified sampling

Admissions Intern, Fredonia Admissions, August 2014- March 2015

Collaborated with various on-campus entertainment groups to solidify and showcase “Multicultural Weekend” events

Made frequent reports to my supervisor on the progress of the events, the safety and needs of the students

Networked with prospective high school student regarding travel arrangements and food preferences

Recruited and trained undergraduate students who were eligible to host prospective high school students LEADERSHIP/PROFESSIONAL DEVELOPMENT:

Running An Effective Meeting, Leadership Development Program, Spring 2016

Monitored group dynamics and used conflict-resolution methods through case-study experience

Practiced ways to run meetings through meeting simulations and the roles that individuals may play in them

Received options to structure meeting agendas in a time efficient manner Exceptional Poster Design, Fredonia Reed Library, Spring 2016

Discovered the importance of citation and ways to avoid plagiarism through softwares such as Owl Purdue and Google image filter

Learned how to effectively manipulate color schemes, fonts, heading/signages, images and physical materials to create a cohesive and visually appealing poster design

Researched the constraints that go into crafting a poster such as budget, materials, time, spacing, formatting, and software availability

RELATIVE SKILLS :

Microsoft Office: Word, Powerpoint, Excel, Powerpoint

Adobe Applications: Premiere Pro, Photoshop, InDesign

Google: Calendar, Docs, Drive, Maps, Photos, Sheets, Slides

Social Media:Facebook, Instagram, Snapchat, Tik Tok, Youtube

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