Sales Social Media

CHARMAINE ERCILLA

Ghanim Building

Deira Dubai, UAE

Phone: +971-*********

E-mail: adj26j@r.postjobfree.com

PROFESSIONAL OVERVIEW

To work in an organization where opportunity exist for a challenging and growth career, with scope for growth and where I can use my skills in achieving the objectives of the organization through the help of my exceptional customer service, administrative, coordinator, technical and people skills. Key Skills in my Career tenure

Proficiency in the use of MS Office

Client Management & Relation

Customer Satisfaction

Sales & Marketing Campaigns

Social Media marketing

Administrative Management

Guest Relations

WORK EXPERIENCES

Sales and Marketing Administrator cum GM Assistant Excelsior Hotel Downtown “formerly” Holiday Inn Downtown Dubai March 2016 up to present

Dubai, UAE

Sales Coordinator

Holiday Inn Downtown Dubai

February 2011 to February 2016

Dubai, UAE

Customer Relation Officer

Chevrolet Grand Cars Inc., (GM)

May 2008 to April 2009

#13 JMB Bldg., Mabini, Iloilo City, Philippines

Warranty Administrator

Chevrolet Grand Cars Inc., (GM)

May 2007 to April 2008

#13 JMB Bldg., Mabini, Iloilo City, Philippines

Duties and Responsibilities in my last assignment at Excelsior Hotel Downtown “formerly” Holiday Inn Downtown Dubai

Copying and distributing of internal/external letters, forms, bookings, contracts, resumes, room lists, schedules, and mail. E-mail correspondence directed by managers as needed. Filing, faxing, and distribution of incoming/outgoing mail.

Answer telephone and assist internal and external guests with requests.

Attends weekly sales departmental meeting and other scheduled meetings to support business operations, such as group pick up meeting, weekly operations meeting, and weekly sales meet- ing.

Assists with special projects assigned by management.

Performs other duties and responsibilities as assigned or required by management.

Maintain a good working relationship with other departments, employees, and guests.

Ensure that the sales enquiry process is conducted in a timely manner that meets internal proce- dures and customer satisfaction.

Support incoming enquiries, co-ordinate client meetings and support contract preparation.

Manage the timely production of contracts internally and progress their status with the client.

Implement ways of maintaining relationships with all current and past In-Comm clients. Main- tain, enhance and keep up to date all aspects of the In-Comm’s web site.

Maintain and enhance the In-Comm customer relationship management (CRM) database.

Continually review and improve company sales literature, company sales presentations and ad- vertising material.

Contact and build relationships with new and existing In-Comm clients.

Create new business leads and organize follow up activities. Provide administrative support for Business Support activities.

Campaign

Manage multiple campaigns across diverse channels simultaneously to ensure they are delivered on time & within budget.

Work with key business heads to plan a campaign calendar & take into account leverage around hotel events and seasonal/promotional activity.

Standards Communication

Co-ordinate the updating of the company website.

Co-ordinate the successful and timely release of newsletters and other internal communications. Media

Update & create bank of media information to include hotel fact sheets, PR biographic of key per- sonnel, question and answer..

Develop & write news releases scheduled throughout the year. Database

Establish and maintain a contact database for use in direct mail campaigns/promotional activity to customers.

Reporting

Participate in Commercial & communications meetings

Regional reports & other marketing reports

Participation in sales activities such as sales blitz, road shows, trade fairs and exhibitions when required.

Administration

Updating promotional calendar on a daily basis

Maintain marketing & sales filing system

Assist with the preparation of Informs presentations needed by General Manager.

Monitoring the General Manager calendar meetings and activity daily basis

Responsible to manage and monitor the production of IHG Business Rewards Activity report monthly basis.

Updating action plan of the General Manager daily basis Research

Identify market developments and trends that may have an impact on, or provide an opportunity for the business.

EDUCATION

COLLEGE LEVEL

BS Management

Central Philippine University

Jaro, Iloilo City, Philippines

Batch 2005

ACHIEVEMENTS

Certificate of Excellent Service 2013-2014 (ABRM)

Certificate of Security Awareness & Disability Awareness Training 2017 Certificate of Green Engage 2012

Certificate of IHG Business Rewards Leader 2015 up to present Certificate of Dubai Civil Defense

Training Course Basic Fire Fighting 2014- (UAE Ministry of Interior General Head Quarters of Civil De- fense/Dubai

PROFILE

Date of Birth : May 15, 1984

Place of Birth : Santa Barbara, Iloilo

Philippines

Nationality : Filipino

Marital Status : Married

Religious : Christian

Contact this candidate