Admin and Customer Service Expert
Resume:
Skill group
Customer Service
Administrative
Contract
Negotiations
Account
Management
Sales B2B
Digital Marketing
CRM -
SalesForce.com
DTM -
DocuSign.com
Contract
Management
NS5 Systems
Workday
Compas (CMSS)
Skills
232B Balakilong, Laurel,
Batangas, 4221 (PH)
adj1po@r.postjobfree.com
adj1po@r.postjobfree.com
Contact
RONNEL
RECIO
PANALIGAN
Tenured Administrative professional with extensive experience in various Admin roles, Accounting, HR functions, Sales and Marketing. Analytical, detail-oriented leader adept at multitasking within a fast- paced environment. Customer Service Specialist and Business Development Executive with 2 years experience supporting the BD Team based in Atlanta, GA in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for team members to ensure the highest-levels of service are delivered consistently. Advanced technical skills including proficient use of SalesForce.com a CRM software and DocuSign.com a DTM software.
Professional Summary
ADMIN OFFICER
EAGLESTAR SHIPMANAGEMENT (S) PTE. LTD., Head Office: Singap ore, Manning Office: Makati City NCR 2015 - 2019
(Position is Sea-based)
• Acted as Chief Purser and Executive Secretary of the Master / Captain of the Ship.
• Handle all documentation, reports and paperwork relevant to the ship's day-to-day operation.
• Managed ship’s accounts, Payroll, Communication System, emails and phone.
COORDINATOR, SALES AND MARKETING –
AMERICAS
InterContinental Hotels Group (IHG®), Makati NCR 2013 - 2015
• Supported various Marketing projects of Business Development Channel Integration in Atlanta, Georgia (US) Corporate office.
• Maintained and acted as the system administrator for Sales Force.com and DocuSign.com .
• Prospected clients to sign up on product/service (via email).
• Send and receive Contract to and from the clients, countersigning the same on the Director's behalf. Send confirmation to both clients and launch coordinators once contract is fully executed.
• Answer queries from clients and consultants regarding contract matters (via email or phone).
• Prepare and send Business Development Pipeline report in a weekly basis.
Employment History
ACCOUNT MANAGER - LOYALTY REWARDS PROGRAM
INTERCONTINENTAL HOTELS GROUP (IHG®), Makati NCR 2012 - 2013
• Handle incoming calls and emails from members of the IHG Rewards Club Program regarding hotel reservations, inquiries, requests, updates, redemptions, complaints and suggestions while displaying excellent customer service.
• Enroll new members to the Priority Club Rewards Program
• Manage and maintain Priority Club, now IHG Rewards Club accounts by ensuring member satisfaction.
ADMIN ASSISTANT - GENERAL AFFAIRS
TAIKISHA PHILIPPINES INCORPORATED (TPI), Makati NCR 2011 - 2012
• Provided Administrative Support for various departments and Project Site which include:
•• i.e. Requisition processing and Inventory of office supplies, uniforms, equipment, and service repairs.
• Inventory management and maintenance of Company's Fixed Assets.
• Warehousing.
• Prepare payment vouchers for car rentals and various expense reports.
• Maintained Electronic and Hard File of Employees Accountability.
• Assisted the QMR and Admin Manager in Construction Site Audit. ADMIN ASSISTANT
PUREGOLD PRICE CLUB INCORPORATED (PPCI), Tanauan BTG 2010 - 2011
• Managed inventory of both Office and Operational Supplies.
• Managed Fixed Assets inventory and maintenance.
• Liaised with various Government Agencies relevant to business operations.
• Supervised Maintenance and Security Teams.
• Orient new hires of the Company's Policies and Procedures.
• Processed company's cash advances, reimbursements and liquidations.
• Processed Procurement (office supplies, equipment)
• Maintained the electronic and hard filing system of employee’s accountability.
• Served as the Marketing Officer in times of company's promotion. BS ENTREPRENEURIAL MANAGEMENT
Polytechnic University of the Philippines, Sto. Tomas BTG 2004 - 2009 Education
***Character References available upon request.
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