Pallavi Bose

Address: Salmiya Block ** Dahak-Bin-Qais Street

Email: adj1nt@r.postjobfree.com

Mobile: +965********

Objectives:

To become an asset to the organization by giving a comprehensive understanding to different operations in the organization and taking up complete responsibilities by putting my skills into practice.

Process Expertise:

A competent professional with almost five years of experience in various phases of vendor management & reservation operations. My key skills include:

- Generating revenues for the organization

- Assisting the manager

- After Sales support to clients

- Driving Customer Satisfation leading to better brand image Educational Qualifications:

Education College University Year

MMC NBA GJU 2009-2011

BMC JIMS GJU 2006-2009

H.S.C St Michaels School C.B.S.E 2005-2006

S.S.C St Michaels School C.B.S.E 2002-2004

Work Experience:

Superstays Kuwait

Designation: Operations Team Head (November 2018 – Present) The key job responsibilities included

• Prioritize, assign and review duties and work activities to meet productivity and quality goals

• Identify all issues in team and provide continuous support to all members according to operating standards

• Negotiating with the suppliers for better rates

• Conduct performance evaluations and make recommendations regarding employees.

• Responsible for interviewing, hiring and training new employees for a fast paced

• Ensure consistent adherence to company policies, procedures and performance standards

• Making daily reports for check in & deadline

• Coach and counsel team members towards improved performance

• Maintain a safe and clean working environment

• Skill fully handled high profile and highly confidential customer information Superstays Kuwait

Designation: Operations Consultant (Aug 2017 – October 2018) The key job responsibilities included

• Selling 5 star hotels worldwide

• Dealing with leading travel agencies of the Kuwait

• Making reservations for the VVIP clients, corporates clients and royal families

• Speaking directly to the hotels for the special request

• Doing follow up through outbound calls and emails

• Generating revenue& profits for the company

• Increasing brand value

• Dealing with hotels and vendors

• Providing customer support through inbound customer services

• Making sales reservations on calls

• Ensuring customers satisfaction

• Assisting the manager directly

eClerx services ltd

Designation: Process Analyst (Dec 2014 – May 2016) The key job responsibilities included

• Call monitoring for vendors for one of the leading American Telecom Giants

• Identifying business opportunities through call observations

• Managing the team in the absence of process supervisor

• Admin works and documentations

• Providing training to new joiners

• Creating the daily meeting documents

Yatra.com

Designation: Sales Travel Consultant (July 2013 – Feb 2014) The key job responsibilities included

• Creating customised domestic holiday packages for customers

• Booking various flights & stay packages

• Designing holiday packages according to customer’s need

• Assisting the manager directly

• Doing follow up through outbound calls and emails

• Generating revenue& profits for the company

• Making new customers in the market

• Increasing brand value

• Dealing with hotels and vendors

• Providing customer support through inbound customer services

• Admin works and documentations

• Making sales reservations on calls

• Ensuring customers satisfaction

• Utilize selling techniques to meet revenue and conversion goals

• Supporting newer executives in the team

InterGlobe Technologies (Expedia)

Designation: Process Associate (Nov 2012 – July 2013) The key job responsibilities included

• Customer support via travel portal for travel packages, airlines reservation, hotel booking and bus/car booking

• Providing customer support through inbound customer services

• Handling travel related queries via calls

• Ensuring customers satisfaction

• Increasing the revenue of online travel portal

• Maintaining good relationship with existing clients

• Amendments and cancellation of the hotel/flights/buses/cars

• Upselling of products

Marriott India Pvt Ltd

Designation: Reservation Associate (April 2012 – Nov 2012) The key job responsibilities included

• Handling Global reservation calls

• Creating New clients & maintaining cordial relations with existing clients

• Booking & cancellation of the Hotel Rooms

• Provide post reservation customer support

• Generating revenues for the organisation

Personal Details:

Date of Birth – 12th June 1987

Languages Known- English, Hindi & Bengali (Speak/Read/Write) Marital Status: Married

Fathers Name: Mr P K Bose

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