Curriculum Vitae Of Xavier Benedito Kuscus

Curriculum Vitae of Xavier Kuscus

Mobile: 078*******

Email: adj1fd@r.postjobfree.com

PERSONAL DETAILS

Surname Kuscus

First Names Xavier Benedito

Gender Male

Date of birth 06 February 1983

Identity Number 830**********

Nationality South African

Residential Address 523 Moore Road, Glenwood

Home language English

Other languages

Speak, read & write Afrikaans & Sotho

Criminal Offences None

Health Very Good

ACADEMIC QUALIFICATIONS

Secondary Education

School Attended Fakkel High School

Highest Grade Passed Matric 2001

Subjects English

Afrikaans

Mathematics

Science

Biology

Motor Mechanics

Additional Course National Certificate: Wealth Management level 5 ( NQF level 5)

Obtained in 2012-2013

Company: Super Save ConvenientConvenient Store

Period: October 2019 till current

Position Held: Supermarket Manager

Duties Performed:

General management duties in delegating daily task to 14 staff members insuring operations is effective within the various departments, insuring excellence in service to our clients. Insuring all work stations and store rooms are functional according to the health and safety standards with PARAV regulations.

Insuring fruit and vegetables are fresh and shelves with other goods are I appropriately to entice our clients.

Reinforced the company image through cleanliness, merchandise organization, and service.

Assisted management in staffing selection and the hiring and training process.

Demonstrated superior customer service through the fulfilment of customer needs and assistance.

Transformed and remodelled product shelf presentation into a more current and appealing appearance. Scan and handle store merchandise and complete monetary transactions

Provide efficient, exceptional, and friendly customer service and manage complaints insuring our clients needs are met and resolve their concerns or complaints.

Daily stock control and transfers between stores of stock request. Arranging deliveries to our clients and insuring order request are done according to our clients needs and request, within the correct turnaround times.

Reference: Da Rocha

Position: Owner

Contact Number: 011-***-****

EMPLOYMENT HISTORY

Company: Fresh Fellas

Period: June 2019 – October 2019

Position Held: Store Manager

Duties Performed:

General management duties in delegating daily task to 14 staff members insuring operations is effective within the various departments, insuring excellence in service to our clients. Insuring all work stations and store rooms are functional according to the health and safety standards with PARAV regulations.

Insuring fruit and vegetables are fresh and shelves with other goods are I appropriately displayed to attract our clients.

Reinforced the company image through cleanliness, merchandise organization, and service.

Assisted management in staffing selection and the hiring and training process.

Demonstrated superior customer service through the fulfilment of customer needs and assistance.

Transformed and remodelled product shelf presentation into a more current and appealing appearance. Scan and handle store merchandise and complete monetary transactions

Provide efficient, exceptional, and friendly customer service and manage complaints insuring our clients needs are met and resolve there concerns or complaints.

Daily stock control and transfers between stores of stock request. Arranging deliveries to our clients and insuring order request are done according to our clients needs and request, within the correct turnaround times.

Reference: Jo

Position: Branch Manager

Contact Number: 011-***-****

EMPLOYMENT HISTORY

Company: The Fruit Basket

Period: February 2019 – June 2019

Position Held: Sales Representative/Customer service clerk

Duties Performed:

Reinforced the company image through cleanliness, merchandise organization, and efficient customer service.

Assisted management in staffing selection and the hiring and training process.

Demonstrated superior customer service through the fulfilment of customer needs and assistance.

Transformed and remodelled product shelf presentation into a more current and appealing appearance. Scan and handle store merchandise and complete monetary transactions

Provide efficient, exceptional, and friendly customer service

Reference: Jo

Position: Branch Manager

Contact Number: 011-***-****

Company: Metropolitan Life

Period: October 2018 – December 2018

Position Held: Financial Advisor

Duties Performed:

Conduct needs analysis to understand and enhance client’s financial wellness.

Create financial plans for clients that address their financial wellness needs.

Offer solutions (products) to clients to address their financial wellness needs.

Present information sharing sessions on financial planning topics.

You will spend a fair amount of time travelling to clients.

You will perform an end to end function which include client analysis, financial wellness analysis, diary management and administration.

Metropolitan provides Financial Wellness solutions that meet the needs of middle and low-income clients.

Our products include funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

Interested in finance/sales/service, demonstrated through their previous work experience or studies.

See financial advice as a career and invest in it.

Have a clear understanding of the role.

Understand and adapt approach to meet the needs of the client

Reference: Lincoln Collins

Position: Branch Manager

Contact Number: 087-***-**** or 074-***-****

EMPLOYMENT HISTORY

Company: Private (Personal venture)

Period: May 2018 – 31 August 2018

Position Held: Healthcare Advisor

Duties Performed:

Building and maintaining business relationships with clients

Scheduling and attending meetings

Discussing and assessing clients' current and future insurance needs

Researching insurance policies and products

Negotiating policy terms and costs with insurance providers

Arranging insurance cover for clients with the insurance provider

Undertaking general administrative duties

Marketing services

Reference: Xavier

Position: Health Advisor

Contact Number: 078*******

EMPLOYMENT HISTORY

Company: Sasfin Bank

Period: May 2015 – 31 March 2018

Position Held: Healthcare Consultant

Duties Performed:

Employer healthcare consultant, assisting their employees with their scheme related queries, advising them on wellness providers and various medical scheme options according to the member’s needs.

Accounts manager for at 15 different employer groups with mainly Medical scheme aid and employer wellness initiatives. Providing financial advice on medical aid and wellness partners. Assisting with employer induction sessions, scheme reviews employer programs and alternative insurance options in the market.

Client presentations with corporate health reviews, organising wellness day bookings at various employers.

Assisting with administrative queries via e-mail, assisting certain members with telephonic financial advice, on the various medical aid plans of Discovery Health and Vitality.

Monthly meetings at employers and presentation servicing reports on quarterly basis to management and executives on service offering from Sasfin as their business partner.

Reference: Mrs. Charleen Rix

Position: Head of Healthcare

Sorry I

Contact Number: 079*******

EMPLOYMENT HISTORY

Company: Discovery Health

Period: October 2014 – 28 February 2015

Position Held: Health Advisor Telesales

Duties Performed:

Leads sales calls, getting client appointments to get new clients on Discovery Health medical scheme

Assisting members with telephonic financial advice, selling various medical plans of Discovery Health and Vitality.

Achieving minimum of 6 – 8 sales daily.

Achieving 1.7 million API monthly

Reference: Mrs. Thobeka Rasmeri

Position: Team Leader

Contact Number: 011-***-****

Company: Discovery Health

Period: July 2012 – October 2014

Position Held: Marketing Associate/ Trainee Business Consultant

Duties Performed:

Assisting various broker panels with Sales and Marketing support, being; Alexander Forbes Health, Healthcare solutions, Assagai Strategic Investments, internal leads broker panels, with all Health New business processes.

Presenting Discovery health medical aid options at various employers that included new business implementations, new employee induction session, explaining the various Discovery Health medical aid option & Vitality to members.

To resolve complaints and queries fairly and in accordance with policy and procedure and to provide feedback to Brokers, Employers or Franchises.

To deal with escalated queries from Managers in Health and to resolve these queries and provide feedback verbally and written within agreed Service level Agreements.

Working according to set targets. Building and establishing relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.

Leads calls, making client appointments to get new client on Discovery Health.

Marketing coordinating events, such as road shows for various advisor and employer groups.

Top Achiever 2013/2014 as trainee business/market associate in Corp Sales.

Reference: Mrs. Louise Steyl

Position: Operations Sales Manager

Contact Number: 011-***-**** / 083-***-****

Company: Discovery Health

Period: May 2010 – July 2012

Position Held: New business Executive Relationship Manager and Assist Team Leader

Duties Performed:

To resolve highly escalated complexed queries from Franchises, Brokers and the public professionally according to the required procedures and within agreed SLAs.

Assist team leader with 5 New business Executive relationship managers with complexed escalated queries.

Delegated queries accordingly within team and liaising with various service team’s managers within Discovery Health to insure team resolved queries timeously within agreed SLA and operation procedures.

To ensure that queries that are unable to immediate resolution are followed up and resolved in line with the agreed SLA.

Liaising with irate calls timeously from clients and brokers unable to be resolved by specialist consultants/underwriting call centre telephonically.

Providing feedback to CFO and Service Manager daily insuring provider relationship were managed within the New business operations.

Dealing with email queries sent to CRM work pools, in providing feedback within work pool SLA.

Managed balance within the team and addresses under performances and worked with my team leader in improving query routing and better resolution with other service team within discovery health.

Star award winner 2011, top 40 best performers within Discovery Holdings.

Reference: Mrs. Gadija Bagus

Position: Team Leader Coach

Contact Number: 083*******

Company: Discovery Health

Period: April 2007-April 2010

Position Held: Service Consultant/Service Specialist

Duties Performed:

To resolve inbound queries from Franchises, Brokers and the public professionally according to the required procedures and within agreed SLAs.

To ensure that queries that are unable to immediate resolution are followed up and resolved in line with the agreed SLA.

Answering inbound calls timeously and making outbound calls

Dealing with email queries where necessary

Coordinating own and team’s administration

Ensuring that customer satisfaction is constantly attained

Adhoc functions where required and necessary

To keep abreast of product knowledge through continued professional development and learning

Data capturing

Maintaining accurate details of all queries

Keeping stakeholders informed with regard to their queries.

Top performer 2009/2010 each quarter and completed high performers programme for junior leaders.

Reference: Mrs. Gadija Bagus

Position: Team Leader Coach

Contact Number: 083*******

Company: The Bombay Bicycle Club London UK

Period: 1 March 2005 – 31 January 2007

Position Held: Restaurant/ Store Manager

Duties Performed:

Maintaining Restaurant duties such as maintaining bookings and private events. Running front and back of restaurant,

General stock taking, insuring general staff maintain professionalism with clients.

Training new staff member, waiters, kitchen porters.

Insuring orders served appropriate time, and client needs were always met.

Assisting various franchises, where store were not doing well, in assisting with better stock management, proper portion servings, and minimum food wastage.

Insuring staff count was in line with days of week, as over staffing or understaffing had great impact of client restaurant experience, including budget planning.

Achieved top store manager for 2004

Reference: Mr. Jerome Barnard

Position: Manager

Contact Number: 004*-****** 5086

Company: International SOS

Period: March 2002 – November 2004

Position Held: Call Distribution Agent

Duties Performed:

Assisting with various emergency call distributions, dependant on client’s needs.

Emergency assist services Police, Ambulance dispatching.

Case management agent, assisting with roadside assistance, home assistance and locksmiths.

Following up service providers, and client insuring service needs were met.

MY MOTIVATIONAL LETTER

I hereby submit my application for your perusal with confidence that I am the suitable candidate for the above-mentioned position. The attitude, ambition and capabilities that I have prompted me to apply for this position. To obtain a responsible position at a company where my level of knowledge of providing service excellence, would allow me the opportunity of the required experience and accomplishments necessary for me to further my career, is providing service excellence to clients, as a brand ambassador according the duties and responsibilities by management as the service provided, meeting their expectation

I believe that I am a versatile worker able to tackle any job or problem to the best of my knowledge. My strongest quality is my ability to adapt to situation and to apply myself logically. The experience and aptitude that I acquired to deal with large volumes of irate and petrified clients on a daily basis gave me a whole new meaning on the word well -developed problem-solving and listening skills. My self-reliance has been valuable to me in the sense that I now have a holistic view of life and am able to bring my experience to any task, completing it with a strong commitment.

I believe that a successful person is the one who works up to or near their full potential. The only thing you can ask of any person to do is to do their best no matter what they choose to do, in the game of sports or in the game of life. With one of my attributes being an avid and fast learner hence I am feeling confident that I can make a productive contribution to any organization and confident that I am the person you are looking for.

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