RESUME

adj16m@r.postjobfree.com

Riyaz Mohammed Mobile No : 951-***-****

Summary

Over 3 years of experience in the software industry..

Have Good Knowledge on Application Servers like Weblogic,Apache and Tomcat.

Have good Knowledge on Information Technology and Infrastructure Library Process.

High motivated professional with excellent interpersonal and communication skills, Posses ability to manage multiple responsibilities while continuing to maintain a reputation for high quality, robust work in the field of Application Support.

Having Good Knowledge on Database.

Have strong analytical and problem solving skills, ability to quickly adapt to new environments and learn new technologies. Ability to effectively prioritize and handle multiple tasks and projects utilizing IT process knowledge and full System Development Life Cycle(SDLC).

Excellent problem resolving interpersonal & good communication skills with ability to work under pressure in a highly visible role in a team and individually.

Good Knowledge in ITIL process.

Extensive work experience in working with Clients

Career Objective

To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self development and help me to achieve organizational goal.

Strengths

•Positive attitude and enthusiastic in teamwork.

•Working in under pressure, I always try to learn new things.

•I am a Honest, Self Motivated and Hardworking man with my Positive attitude towards my career and My Life.

Academic Details

Educational Qualification

Name of the Institution

Board /

University

Year

of Passing

Percentage of

marks

M.C.A

Audisankara College Of

Engineering And

Technology,Gudur.

JNTU

Ananthapur.

2010

77%

B.SC

Sri Krishna Chaitanya Degree College, Nellore.

S.V.University

Tirupati.

2007

72%

INTERMEDIATE

(12th)

V.R.GOVT. JR

College, Nellore.

Board Of Intermediate

Education,AP.

2004

61.5%

SSC (10th)

Saritha E.M High School, Nellore.

Board Of Secondary Education,AP .

2002

61%

Roles and Responsibilities of Current Organization:-

Currently working as an Application Support Engineer at First Source Solutions, Bangalore

Key responsible includes:-

Resolving the highly priority technical issues of internal and external applications on time.

Monitoring the Application Servers, Application dashboards

Effectively Handling the clients calls and resolve the application related technical issues.

Analyze the issue, coordinate with Team (Development Team, DB Team)

Troubleshooting the issue via email, phone call.

Highly Priority issues coordinate and make a conference call of all respective team members.

Total Experience

Worked as Data Analyst in NG Connectivity Data Systems India Private Limited from Jan 2011 to June 2011

Worked as Team member Executive ATM Monitoring Operations at Client place FIS Global Chennai from December 2012 to June 2013

Worked as Technical Support Engineer at K7 Computing Private Limited, Chennai from Dec 2013 – Sept 2014.

Worked as Technical Coordinator with ACT India PVT LTD Nellore, From May 2015 to October 2015..

Worked as a System Admin at Adwait Algorithm, Nellore From Jan 2017 to March 2017

Key responsible includes in Past Company K7 Computing

Involved in Client Interaction about the Usage of K7 Product.

Worked closely with Development,Testing,Pre-Production and Production Teams to align project deliverables within due dates and reporting issues.

K7 Anti virus Product K7 Computing

Project Profiles

Technical Support Engineer Chennai,Tamilnadu

Different Modules:

oAnti Virus Protection

oFirewall Protection

oAnti Spam Protection

oWeb Protection

oParental Control

oDescription:

It is Anti virus Product and design the Product by using .Net Technology Creating the User Interface of K7 Product by using C#.Net. The main goal of this project is to Developing the Components of K7 product K7AntiVirus protects the computer from viruses,Trojans, Internet worms and harmful scripts. It scans all files that can be opened, executed or saved on the computer and all connected disk drives, and automatically detects and removes known viruses. K7FireWall monitors all incoming and outgoing Internet traffic to protect the system from Internet attacks. K7SpamFilter employs powerful filtering algorithms to automatically learn to identify the nature of the email. It plugs into your computer’s email client program, and scans all incoming email for spam subject matter. Parental Control allows you to block websites and applications/games and protect your kids from accessing inappropriate information. This feature allows you to filter both HTTP and https websites. Protects you from websites that can harm your computer, steal your sensitive information

Responsibilities:

Involved in Handling and Troubleshoot the Technical issues of End users on Operating Systems, Networking issues and K7 Anti virus Products.

Involved in Client Interaction about the Usage of K7 Product.

Involved in maintenance of the application.

Team Member Executive ATM Monitoring FIS Payments Solutions and Services

Dec 2012 to June 2013 Chennai,Tamilnadu

Primary Roles and Responsibilities:

• Checking the ATM Health Status in the available Monitoring Tools. Like Putty S/W Tools.

• Log the Call with the Concern ATM Vendor Like NCR, SIS, Hughes etc., Take Update from the Vendor.

• Close the Call with the given TAT Time.

• If the Call is going to Delay and Escalated to our Superiors.

• Preparing the Daily updated Reports.

Technical Coordinator ACT India PVT LTD

June 2015 to Oct 2015 Nellore, Andhra Pradesh

Responsibilities:

Preparing the Business Reports & Meeting Presentations in MS-Excel & Power Point Presentation Format.

Taken the Call Center Dump Complaints from the ACT Available Software.

Regular Follow Up on the OPEN Complaints TT’s & Maintain the Complaints Excel Sheet Reports with the Particular Executive Wise Format.

Maintaining the Complaints GART Report with Executive Wise Performance and Send the Reports to the Respective Sr.Managers.

Check the Mails and From the Manages Advice put the Replays according to the particular issue.

Track the Regular Attendance Reports with the Executive Wise Format.

Maintaining the Each & Every Executive need to attend the Company Growth Oriented Programs.

Jan 2011 – June 2011 NG Connectivity Data Systems

Data Analyst Chennai, Tamilnadu

Roles and Responsibilities:

• Optimizing the websites to increase the traffic.

• Analysis of client’s Website, Competitor Analysis and Top Keywords Analysis.

• Keyword Researching.

• On- Page and Off- Page Optimization.

• Content Optimization: - Search engine friendly content development.

• Image and Video Optimization.

• PDF and MS word file Optimization.

• Dynamic Optimization and Promotion of E-Commerce Websites

• PPC Campaign Management (PPC and PPM).

• Configuring Google Webmaster Central Tool.

• Monitoring the Website Traffic with Google Analytic s and Aw Stats Tools.

• Email Marketing: - Tracking of E-mail Campaign.

Skill Set

Operating Systems: Windows OS Family,Linux

Languages: C#.Net, .Net Framework,C

Application Servers: Weblogic, IIS, Tomcat, Apache Webserver

Database: MS SQL Server 2008, MS Access.

Tools/IDE/Components: Ticketing Tools/Tight VNC Server

Personal Details

Mobile No: +91-951*******

Email ID: adj16m@r.postjobfree.com

Date of Birth: 15th, November of 1986

Marital Status: Married

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