Agency Partner for State Licensing Agencies across the U.S.

Sam Hardin

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Account/Department/Project Manager

Business Development Customer Success Program Management

Career Summary

Highly accomplished and dedicated Account Management Professional, holding a master’s degree, offering progressive expertise in building relationships with senior customer executives in managing strategic accounts. Highly experienced in managing various stakeholder relationships to get consensus on solutions / engagements paired with a solid background in managing critical situations in a cross-functional environment. Decisive, solutions-focused, and results-oriented leader possessing an in-depth ability to work across divisional and departmental lines in managing issues with competing priorities.

Core Competencies

Onboarding

Negotiations

Presentations

Communications

P & L Statements

Strategic Marketing

Sales Management

Customer Relations

Budget Management

Project Management

District Management

Account Management

Contract Management

Program Management

Inventory Management

Purchase Management

Business Administration

Production Management

Customer Success Management

Team Leadership & Development

Continuous Process Improvement

Business Development Management

Specialized Training & Certifications

HI Real Estate License – Department of Commerce and Consumer Affairs (Maui, HI), 02/2018 – Present

Technical Proficiency

Computer Proficient: Microsoft Office Suite.

Professional Experience

GL Solutions (Bend, OR) 03/2020 – Present

Agency Partner

Demonstrates expert-level skills in managing cross-functional team collaboration, both internally and externally, while ensuring software consistently meets clients expectations.

Credited with exceptional abilities in adhering to and surpassing state regulations and compliance practices.

Successfully leads all aspects of projects from inception to full functioning systems.

Displays proven expertise in managing the customization of SAAS and business workflows, based on internal processes, while delivering above satisfactory service for clientele.

Westin Nanea (Lahaina, HI) 02/2019 – 08/2019

Sales Executive

Recognized with providing informative and inspiring presentations with a focus on engaging clients.

Consistently demonstrated optimal abilities in all aspects of financial assessments and contract executions.

ALSCO (Reno, NV) 08/2014 - 11/2018

Manager in Training Program / Production Manager, 07/2017 – 11/2018

Demonstrated in-depth abilities in all areas of client relations, purchase management, budgeting, onboarding, problem-solving, cross-department communications, production schedule management, OSHA compliance, P&L statements, project management, and continuous process improvements.

Credited with effectively utilizing budgets and hours to meet KPI’s and EDITA goals.

Recognized with consistently maintaining direct material expenditures below 15% for a production budget of over $900K annually.

Provided in-depth training and development to a workforce, consisting of over 50 personnel, resulting in significantly decreased labor costs by approximately 7% while sustaining a minimum of 90% of production schedule.

ALSCO (Reno, NV) 01/2016 – 07/2017

Manager in Training Program / District Manager

Displayed optimal abilities in managing, leading, and overseeing daily operations of over 800 accounts generating over $68K in weekly revenue with a focus towards revenue management, cross-functional team communications, contract management, project management, safety compliance, delivery management, scheduling, and continuous process improvements.

Held a pivotal role in leading business development efforts with an emphasis on motivating diverse cross-functional team members in reaching and surpassing multiple Key Operating Initiatives.

Recognized with successfully negotiating over 30 contract renewals, resulting in achieving $10K of weekly revenue.

ALSCO (Reno, NV) 08/2014 – 12/2015

Manager in Training Program / Sales Consultant

Recognized with in-depth skills in all aspects of account identification, solution analysis, contract management, account creation, prospecting, cold-calling, territory selling, product mix management, and sales funnel management.

Credited with achieving 167.53% of quota for sales at years end.

Successfully produced $2,764.17 in weekly revenue for first year sales.

Advanced Education

University of Nevada (Reno, NV), 08/2017 – 12/2018

Master of Business Administration – GPA: 3.90

University of Oregon – Charles H. Lundquist College of Business (Eugene, OR), 09/2010 – 08/2014

Bachelor of Science in Business Administration – GPA: 3.25

Community Involvement

Life Change Center (Reno, NV) – Volunteer, 09/2017 – 12/2017

Oregon Entrepreneurship Club (Eugene, OR) – Member, 02/2013 – 06/2014

O’Hara Middle School (Eugene, OR) – Basketball Coach, 11/2013 – 02/2014

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