Michael E. Yoshida

Address: ** *. ***** ***. ***. 307, Aurora, IL 60506

Email: adj0x6@r.postjobfree.com

Phone: 630-***-****

Accomplishments

My career in technology began in 1998. The endless series of challenges and opportunities provided in the technology field have proven to be extremely satisfying. From my earliest days as an entry level technician all the way to today, I have demonstrated a desire to learn and grow while amassing a formidable portfolio of successfully completed projects. Some projects that I have executed include:

● Established highly productive relationships with venue management teams.

● Became the trusted technology advisor to venues and offices within the midwestern and mid-Atlantic regions of the USA.

● Diagnosed and remediated performance and connectivity issues within venues and offices of varying sizes and complexity.

● Achieved a budget savings of $250,000 for one large scale technology project by creating strategic alliances with multiple external vendors and service providers.

● Reduced annual operating costs for venues within my region by $800,000 by reviewing and eliminating redundant telecommunications costs.

● Increased profitability within my region by providing support resources from multiple internal technical teams to venues with the goal of increasing network uptime and reliability.

● Managed the implementation of internet connections at various organizations from initial sizing and scoping all the way to service delivery.

● Lead project to migrate on-premises servers to Microsoft Azure.

● Lead project to implement SAML identity management system.

● Designed and implemented a public WiFi mesh network providing 99% coverage of a 1.25 million square foot facility utilizing Meraki hardware. This required extensive coordination and cross communication with numerous departments and contractors.

● Managed the selection and implementation of a new ticket sales and CRM system, the cornerstone of revenue generation for the museum.

● Managed the design and implementation of new network core infrastructure utilizing Meraki hardware.

● Managed the implementation of a Nasuni hybrid cloud NAS system.

● Created an agile engineering team from three disparate groups.

● Managed the implementation of Single Sign On services for Microsoft Office 365.

● Re-engineered enterprise backup infrastructure to reduce operating expenses.

● Managed implementation of a voice over IP system using Asterisk FreePBX.

● Worked closely with facilities departments to coordinate installation of low voltage and high voltage systems to support network and datacenter operations.

● Assembled catalog of previously non-existent technical documentation for telecom and network infrastructures.

● Created centralized repository of documentation that was searchable and readily accessible from anywhere allowing for immediate responses by technicians and engineers.

● Managed transition of Cisco network stack to Meraki.

● Implemented Pivot3 hyper converged VMware cluster.

● Audited and inventoried equipment and service contracts to create a catalog of support contracts and vendor support contacts in many institutions. Compiling this knowledge closes information gaps and allows for increased financial efficiency and enhanced service levels. Experience

Venue Information Technology Manager

Live Nation Entertainment, Chicago, IL

From: April 2018 to Current

● Managed technology infrastructure within 9 amphitheaters (20,000+ seats), 14 clubs

(500-3000 seats), and 20 offices in the midwest region

● Established and maintained close and productive relationships with non-technical venue management teams and executives throughout my region becoming their trusted technology advisor for all technology support and decision making

● Managed midwest region technology implementation projects

● Managed relationships with third party vendors providing network cabling install services, WiFi hardware support, construction services, and hardware provisioning

● Provided on site technical support for Cisco, Meraki, and Aruba wired and wireless networking systems

● Provided technical input for CCTV implementation teams including but not limited to network cable pathing, additional IDF build outs, single and multi mode fiber connectivity and pathing, and power sourcing and routing

● Became the single point of contact bridging non-technical stakeholders with internal engineering departments

● Assisted in the elimination of knowledge “silos” amongst internal technical teams by establishing working relationships with key members of each team and facilitating knowledge exchange meetings on a monthly basis

● Maintained an aggressive travel schedule to ensure equal time spent with stakeholders and management across a region spanning 1000 miles

● Performed technical audits to assess and implement technology infrastructure in newly acquired venues

● Project managed new venue builds from inception to completion Infrastructure Team Lead

Elmhurst College, Elmhurst, IL

From: September 2017 to April 2018

● Managed, monitored, and maintained a highly available network of HPE switches

● Established close working relationship with the college’s facilities department to assure appropriate power and cooling for datacenter operations

● Created a centralized documentation repository to allow immediate access to information as well as enhance real time editing so that documentation is up to date

● Managed telecom infrastructure, both VoIP and traditional digital systems

● Managed physical and server infrastructure consisting of 90 virtual servers across two clusters and 15 physical servers

● Planned and executed improvements to HPE networking infrastructure to increase reliability

● Planned and executed transition from legacy Avaya/Nortel telephony system to Asterisk VoIP system

● Created a map of campus wide network infrastructure to allow for decreased incident response times

● Created migration path to migrate on-premises servers and services to Microsoft Azure.

Senior Systems Engineer

Sagin, LLC, Chicago, IL

From: August 2016 to August 2017

● Lead technology team at The Second City

● Served as highest engineering escalation point to resolve technical issues

● Provided mentoring and professional guidance to junior staff

● Interviewed and evaluated new technology team candidates

● Provided technology guidance to executive management including strategic planning and budgeting information

● Established and maintained relations with various clients’ facilities departments to ensure that power, cooling, and fire suppression systems were appropriate for their intended uses

● Managed relationships with external contractors for low voltage network cabling installs

● Provided sales engineering and client analysis services in the areas of VMware infrastructure and cloud/hosted application migration including but not limited to Microsoft Office 365, Google gSuite, and hosted server environments

● Managed data center operations for various clients, in the cloud, colocated in remote data centers, and in local data centers

● Ensured delivery of services within established SLAs for various clients

● Managed the creation and maintenance of all new clients’ environment documentation

● Managed, monitored, and maintained various client networks utilizing Cisco, Meraki, and HPE switches and security appliances

● Fully documented and recommended improvements to various clients’ network environments utilizing Cisco, HPE, and Meraki solutions

● Planned and executed server migrations to cloud services including colocated VMWare, Microsoft Azure, and AWS

Enterprise Server and Storage Team Manager

The City of San Jose, San Jose, CA

From: August 2015 to July 2016

● Managed a team of 15 server, storage, and application delivery engineers and technicians

● Ensured consistent uptime and availability of email, application delivery, and storage services to over 8000 users in adherence with established SLAs

● Managed operations of a data center including 300 virtual servers, 100 physical servers, and over 150TB of storage

● Managed relationships with external city approved vendors for hardware and software purchases

● Assessed enterprise server and storage infrastructure and managed projects to make improvements to increase reliability and uptime and availability

● Served as highest engineering escalation point to resolve technical issues

● Provided mentoring and professional guidance to all technical staff within the information technology department

● Assessed applicants and interviewed potential new hires to build a robust technical team

● Served as primary interface to communicate technical staff’s concerns and issues to executive level management

● Served on the City of San Jose’s Change Management Board to ensure that all regulations and SLAs were maintained throughout any planned technology changes and all associated risks were minimized or mitigated

● Managed creation and updating of all infrastructure and environment documentation

● Performed annual performance and goals assessments of employees

● Managed implementation of SolarWinds Orion systems monitoring and reporting software

● Planned and executed migration of on-premises Active Directory to Azure Active Directory

Manager of Technology Operations

The Field Museum, Chicago, IL

From: January 2013 to August 2015

● Member of the Executive Strategic Planning Committee which helped shape technology policies at the executive management level

● Established and maintained strategic partnerships with organizations external to the museum

● Managed and mentored a team of 7 systems engineers, systems administrators, and help desk support technicians

● Performed annual performance reviews of employees

● Served as highest technical escalation point for the operations team

● Lead inter-departmental meetings to streamline communication of technological needs

● Budgeted, planned, and lead implementation of all technology projects on time and on budget

● Ensured uptime and availability of data center assets including 75 virtual servers, 25 physical servers, 330TB of highly available SAN storage, and both wired and wireless connectivity to 750 end users

● Maintained relationship with facilities management team to ensure appropriate levels of power, cooling, and fire suppression systems within the data center

● Continued to serve as a systems engineering resource Lead Systems Engineer

The Field Museum, Chicago, IL

From: January 2009 to January 2013

● Managed a team of 3 systems administrators and engineers

● Maintained and monitored Cisco network hardware utilizing various monitoring software packages including What's Up Gold and Nagios

● Designed, implemented, maintained, and managed campus-wide WiFi network using Meraki hardware and software

● Maintained and managed Commvault Simpana and Veeam backup systems

● Maintained, monitored, and upgraded VMware ESXi 5.1 virtual server environment

● Maintained, managed, monitored, and upgraded SAN systems

● Maintained Brocade 300 fiber channel switch infrastructure

● Deployed various application, database, and web servers within physical and virtual environments

● Maintained functional knowledge of various enterprise operating systems and applications including but not limited to Microsoft Windows Server 2000-2012, Microsoft SQL Server 2000 and 2005, CentOS 5.4, RHEL 6 and Ubuntu Server

● Maintained change control documentation

● Managed implementation of additional power and cooling capacity in the data center

● Managed transition from water fire suppression system to a gas pre-action fire suppression system within the datacenter

Technical Support Analyst

The Field Museum, Chicago, IL

From: January 2008 to January 2009

● Provided desktop support for over 700 users

● Created Active Directory accounts for new users

● Created Email accounts for new users

● Managed Active Directory and Email accounts

● Repaired laser printers, PC’s, and Macintosh desktops and laptops

● Built and managed Windows 2003 servers using Dell hardware

● Created documentation and training program for rollout of new email system

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