Business Analyst

Gregory Alcock

**** ********* *** ~ Sugar Hill, GA 30518

708-***-**** ~ www.linkedin.com/in/GregoryAlcock ~ *********@*****.***

IT Business Analyst

Hard-working, detail-oriented Business Systems Analyst with strong technical background combined with solid business collaboration experience.

Experience managing large number of monthly releases for a fast paced, growing company while meeting aggressive deadlines.

Background collaborating with business partners and IT staff to define functional and non-functional requirements for process improvement and software development projects.

Excellent analytical and organizational skills, as well as communication and presentation skills.

Requirements Gathering Stakeholder Collaboration Agile/Scrum Methodology

Product Management System Implementation Process Improvement

Application Testing Data Analytics System Documentation

Professional Experience

INTELLIGENT MEDICAL OBJECTS, INC, Rosemont, IL 1/2013 – 10/2020

Privately held company specializing in developing, managing and licensing medical vocabularies

Business Analyst (12/2018 – 10/2020)

Created and developed analysis documentation including software requirement specifications, process flows and other documents to support application integration projects.

Developed use cases, user stories, use case model, supplementary requirements, and business rules to gather and document business requirements and translated conceptual user requirements into functional requirements for the development team.

Maintained up-to-date backlog and prepared the team for each sprint while maintaining and overseeing the completion of monthly releases.

Handled frequent product change requests and effectively completed customer adjustment requests within an aggressive timeframe.

Interfaced with numerous internal and external stakeholders to gain an understanding of products and procedures needed to perform effectively as a product owner.

Acted as product owner for a team responsible for 90% of the revenue generated for the company.

Served as product owner of a team that worked in Agile (Scrum) format including daily stand ups, sprint reviews, sprint retrospectives, sprint planning and backlog refinements.

Created business requirements documentation and specifications and published for user review.

Gained and leveraged knowledge regarding performance trends through research and data analysis.

Served as cross-functional liaison for product direction, bug fixes, and enhancements using Visual Studio Team Foundation Server (TFS).

Coordinated activities of project personnel to ensure project progressed on schedule and within budget.

Performed system and user acceptance testing (UAT) and data validation.

Conducted problem definition, evaluation of requirements, and implementation of systems to meet business and user requirements.

Performed change and release management on a limited basis.

QA Developer (1/2013 – 12/2018)

Successfully QA’d over 70 deliverables monthly, including tables with millions of records; validated both CSV and TAB style files.

Wrote in-house QA tools using PowerShell, HTML, Visual Studio, SQL and other languages.

Worked directly with database developers to create extensive SQL to validate data and create tables.

Used SQL Developer, Visual Studio and PowerShell tools extensively.

Composed SQL queries, submitted query to the database and viewed the results from a web browser.

Assisted in creating automation tools for key company products.

Served a key role on an automation project that became Project of the Year.

Translated functional descriptions into engineering-oriented documents for use by the software engineers.

Designed automated tests, created test plans, and performed manual white box and black box tests.

Provided software engineers with reports of bugs or other problems in the software.

Maintained database and master list of all product defects and generated defect reports; performed system troubleshooting and validated error logs.

Automated and executed scripts for regression testing.

Collaborated with cross-functional teams and promoted best practices in data analysis and reporting.

Worked directly under Chief Product Officer for two years.

TAM RETAIL, Orland Park, IL 8/2012 – 12/2012

Provider of point of sale solutions to non-profits since 1980 throughout the U.S. and internationally

IT Support Specialist

Fielded inbound and outbound calls and emails from customers.

Performed root cause analysis and documented results and action items.

Configured and troubleshot printers and driver installations for integration of POS software.

Troubleshot network connectivity for the POS client and database components.

Assisted in testing new release of POS software prior to customer rollout.

Education and Certifications

ST. XAVIER UNIVERSITY, Chicago, IL Bachelor of Computer Science

GPA – 4.0, Graduated with honors, Summa Cum Laude, 2012

MORAINE VALLEY COMMUNITY COLLEGE, Palos Hills, IL

Associate of Science, 2009

SCRUM ALLIANCE

Certified Scrum Master

Certified Product Owner

Technical Skills

Languages: SQL, PowerShell, C#, .NET, JavaScript, HTML, JSON

Programs: Jira, Confluence, GitHub, SourceTree, QlikView, Octopus, TFS, Serena, Looker, AWS, Flexera, SQL Developer

Operating Systems: Windows, Linux

Database Systems: Oracle, MySQL, SQL Server

Applications: MS Project, Excel, Word, Visio Drawing tool, Tableau and Looker (statistical tools and business reporting), Postman

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