Customer service and Office Administration professional

Uniter Kendi Munene

Customer Service/Administration Proffesional

Nairobi, 00100, Kenya

+254********* · ********@*****.***

Date of birth

**/**/****

Nationality

Kenyan

Skills

Communication Skills

Multitasking Skills

Mediation and Negotiation

Skills

Report Writing

Customer Relationship

Management

Food Retail Store

Management

Office Work Scheduling

Customer Relations

Industry Trends & Sales

Forecasting

Sales Revenue Growth

Complaint Resolution

Telephone Handling

Languages

English

Swahili

Profile

Dedicated Customer Service and Administration professional dedicated to affording quality care for the ultimate client satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept at general office accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems and challenges. Excellent time management skills combined with a superior knowledge of the customer service industry.

Employment History

Branch Customer Service Supervisor, Om Nom Nom Africa Ltd, Nairobi August 2020 — Present

• Maintaining up to date knowledge of products and services.

• Procuring and handling branch inventory.

• Training and coaching new staff.

• Plan, prioritize and delegate work tasks to ensure proper functioning of the branch.

• Identify and implement strategies to improve quality of service, productivity and profitability.

• Monitor accuracy of reporting and data base information as well as analyze relevant data to determine customer service outputs.

• Developing successful tactics to sell products and services.

• Working to understand the needs of each customer and review customer complaints.

• Co-ordinate and manage customer service projects and initiatives.

• Liaise with company management to support and implement growth strategies.

Branch Customer Service Representative, Om Nom Nom Africa Ltd, Nairobi

June 2017 — August 2020

• Maintained timely communications with clients and business partners.

• Used Pulse Software to process customer orders, track requests, document complaints and recorded solutions offered.

• Cultivated customer loyalty,promoted repeat customers boosting branch sales revenue.

• Brought forth excellent creative thinking abilities and skills. Chinese • Worked to evolve social media strategies, while also staying current.

• Remained up-to-date on office systems and procedures.

• Responded positively to staff feedback, and adjusted strategies accordingly.

• Worked well both independently and in teams.

• Remained committed to learning and growing inside this exciting industry.

• Served as a friendly, hardworking, and punctual employee. Front Office Assistant, Norfolk Towers, Nairobi

November 2016 — June 2017

• Effectively booked reservations online, on-phone and selling rooms to walk-in customers.

• Updated customer accounts with add-on room expenditure and service bills.

• Greeted customers with a delightful and helpful attitude while confirming their reservations and directing them to their respective rooms and suites.

• Responded to guest complaints in a professional and effective way.

• Updated sales tracker as well as collecting cash deposits and payments.

• Maintaining office inventory and petty cash account. Education

Bachelor of Science, Kenyatta University, Nairobi

May 2012 — August 2017

Major: Hospitality Administration and Management

Muthambi Girls High School, Chogoria

January 2008 — November 2011

Kenya Certificate of Secondary Education

Courses

Customer Service and Sales, Ecolab Limited

October 2018 — October 2018

References

Monica Nyokabi from Om Nom Nom Africal Ltd

+254********* · *************@*****.***

Elizabeth Wangari from Om Nom Nom Africa Ltd

+254********* · *********@*****.***

Judy Njuguna from Norfolk Towers Ltd

+254 (20) 2220032 / +254 (0-722-***-*** · ********@*************.**.**

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