Project Manager, Business Analyst, Process Engineer, IT Scheduler, Te

Roles/Position Summary

Position

Yrs./Months

Position

Yrs./Months

Project Manager

** ***.

Business Analyst

** ***.

IT Standards Change Management Manager

* ***. - * ***

Project Lead

* ***.

IT Standards Facilitator

2 yrs. - 6 mos

Team Lead

8 yrs

Technical Writer

23 yrs.

Project Coordinator

2 yrs.

Training Instructor (classroom platform)

7 yrs.

Project Scheduler & PMO Specialist

21 yrs.

CMMI Librarian

1 yr.

HP Quality Center – Defector

1 yr.

Scrum Master

3 yrs.

PMO Specialist/ERP Liaison

3 mos.

Skills Summary

Processes and Methodologies

Position

Yrs./Months

Position

Yrs./Months

Project Management

21 yrs.

PMI - PMBook Methodology

10 yrs.

ITIL

8 yrs.

Waterfall

8 yrs.

Agile

4 yrs.

Scrum

4 yrs

Change Management

21 yrs.

CMMI

1 yr.

Project Scheduling

21 yrs.

ERP

15 yrs.

Process Engineering

25 yrs.

Training/Instructional Documents

13 yrs.

Requirements Gathering

23 yrs.

Operational Management

25 yrs.

Resource Management

12 yrs.

Process

Documentation & Management

22 yrs,

Service Management (SIPOC)

4 yrs.

Governance

4 yrs.

QA_SDP-21 (GM process)

4 yrs.

QA (application & in-house processes)

5 years

Demand Management

4 yrs.

System & Process Mapping

6 yrs.

Software/Tools/Languages

Expert

Highly Skilled

Proficient

Windows (all versions incl.0365)

MS Excel

CC:Mail

Freehand

RoboHelp

eRoom

Illustrator

WordPerfect

PrintMaster

MS-Word

Lotus

MS Exchange

Visio

Netscape Navigator

MS Scheduler

PageMaker

ABC Flowchart

Paragon

PowerPoint

FrameMaker

Domino.Doc

MS Project

Lotus Notes

Hotmetal Pro

Skype

MS Outlook

Hotdog

Go-To-Meeting/WebEx/Skype

JIRA

OmniGraffle

Mac

PVCS Dimensions

SharePoint

Quick place

ServiceNow

HP Quality Center

Project Server

Microsoft Lync

Microsoft Teams

Microsoft OneNote

Certifications

Certified Instructor: Courses: Windows, Macintosh, PageMaker, MS-Excel, Visio, Freehand, FrameMaker,

Illustrator, Photoshop - Certified Microsoft Word Specialist

Certified Word Specialist

Chronology of Experience

Discovery Group and Associates, Inc. October 2017 to Present

Industry: Communications & Innovation (Detroit, MI) Position: Project Manager/Business Analyst

Environment: Windows 0365 Methodology: PMI/Waterfall and Agile

Tools:-Microsoft Office Suite, SharePoint, Skype, Visio, ServiceNow, Project, One Note, Teams

PROJECT TYPE: INFRASTRUCTURE & PMO DEVELOPMENT

Requirements Gathering

Process Development (PMO/QA/Standard, s)

Project Management

Status Reporting/Mtg. Minutes

Documentation Development (SOW, BRD, SRD, etc.)

Workstation Upgrades (Win 10 to 0365)

Process Management

Issues/Actions/Risks

KPIs

Project Plans

QA Process Analysis

Business & Operations Assessments

PMO Development (Process, Standards, Templates, Configuration Mgmt.)

ServiceNow Analysis (Custom, ITSM, CSM, IT Ops & Mgmnt, Service Catalog, Governance, HRSM. Onboarding, Security)

Demand Management

Process and Data Analysis

Process & System Mapping (current & future)

Creating and maintaining supplier processes (inputs, outputs & customer requirements)

Change Management

(Training Requirements, User Guides, etc..)

TenTek July 2019 to Nov 2019

Client: Marathon Petroleum - Oil and Gas (Findlay, OH) Position: Project Manager/Business Analyst

Environment: Windows 0365 Methodology: Waterfall and In-House Processes

Tools:-Microsoft Office Suite, SharePoint, Skype, OneNote, Teams, Project, ServiceNow

PROJECT TYPE: NEW REFINERY TRANSITION

Requirements Gathering

Compliance Training

Project Management

Status Reporting/Mtg. Minutes

Documentation Development (SOW, BRD,etc.)

Workstation Upgrades (Win 7 toWin 10 for 10 refineries)

Process Mapping

Issues/Actions/Risks

KPIs

Project Plans

Refinery Assessments

Refinery Assessments

W3r July 2015 to Dec 2016

Client: Toyota - VIDBS-R&D Engineer (CAD/CATIA) (Saline, MI) Position: Project Manager/Business Analyst

Environment: Windows 10 & 0365 Methodology: /Waterfall and Agile

Tools: Microsoft Office Suite, SharePoint, Skype/Lync, Visio, Remedy, ServiceNow, Project

PROJECT TYPE: SERVICE MANAGEMENT TRANSITION

Requirements Gathering

Process Development

Project Management

Status Reporting/Mtg. Minutes

Documentation Development (Training Requirements, User Guides, etc..)

Creating and maintaining supplier processes (inputs, outputs & customer requirements)Transition (240 apps)

Process & System Mapping (current & future)

Issues/Actions/Risks

Demand Management

Project Plans

ServiceNow Analysis

Infrastructure (architectural and process development)

Vendor Management

Product identification & analysis

Identification of Vendor Transition Requirements

Product Database Upgrade

Client: Toyota - CSDS Operational Support (Georgetown, KY)) Position: Project Manager/APLd

Environment: Windows 10 & 0365 Methodology: /Waterfall

Tools: Microsoft Office Suite, SharePoint, Skype/Lync, Visio, ServiceNow, Project

PROJECT TYPE: INCIDENT MANAGEMENT & SERVICE MANAGEMENT TRANSITION

Transition Requirements Gathering

Process Development

Project Management

Status Reporting/Mtg. Minutes

Documentation Development (Training Requirements, User Guides, etc..)

Incident Management

Service Management (Vendor)

Issues/Actions/Risks

KPI’s/Metrics

Governance

Training Requirements Management

Change Management

SharePoint Training Management

Vendor Transition Requirements

Vendor Transition Meeting Facilitation

SLA Management (Level 1 & 3)

Rose International October 2014 to January 2015

Client: State of Kansas- Kansas Eligibility Enforcement Position: PMO - Project Specialist

Environment: Windows 10 Methodology: PMI & Waterfall

Tools:-Microsoft Office Suite, SharePoint, Skype, WebEx. Project Server (Web Access)

PROJECT TYPE: SDLC

PMO Operations

ERP(including timesheets)

Project Management

Status Reporting/Mtg. Minutes

State Client Liaison

Process Development

Process Mapping

Issues/Actions/Risks

Metrics Reporting

Project Plans (Master & All)

CR updates

E-CR Updates

W3r April 2013 to January 2014

Client: BCBS of Michigan (Detroit, MI) Position: Project Manager

Environment: Windows 10 Methodology: Waterfall & In-House Corp. Processes

Tools: Microsoft Office Suite, SharePoint, Skype/Lync, Visio, ServiceNow, Project

PROJECT TYPE: NATIONAL HEALTHCARE REFORM

Documentation & Process Development (Information & Compliance Guides,)

National Compliance Requirements Gathering

Project Management

Status Reporting/Mtg. Minutes

Process Mapping

Change Management

ERP (including timesheets)

Issues/Actions/Risks (Project and PMO)

iSeatz October 2011 to September 2012

Industry: Travel/Entertainment IPO (New Orleans, LA) Position: Project Manager/Scrum Master

Environment: Mac - Windows Methodology: Agile/Scrum

Tools: Microsoft Suite, Google Mail, JIRA, Firefox, Chrome, Safari, Go-To-Meeting, Skype, OmniGraffle

PROJECT TYPE: SDLC-WEB DEVELOPMENT

Documentation & Process Development

Resource Management (Onsite, Offsite, Offshore)

Project Management

Status Reporting/Mtg. Minutes

Product Backlog Management

Change Management

Burndown Charts

Issues/Actions/Risks

Blocker Identification and Resolution

Acceptance Criteria identification and editing

Demos, Sprint Planning and Retrospects

QA-Testing and bug identification

Novaces, LLC January 2011 to June 2011

Client: British Petroleum (BP)- Oil and Gas (New Orleans, LA) Position: Sr. Project Manager/Project Scheduler

Environment: Windows 10 Methodology: PMI/Six Sigma

Tools:- MS-Project, SharePoint and MS Explorer, PMI and Six Sigma methodologies

PROJECT TYPE: PROJECT SCHEDULING (OIL DISASTER RESPONSE TEAM)

Documentation & Process Development

Resource Management (Onsite, Offsite)

Project Management

Status Reporting/Mtg. Minutes

Risk Management

Change Management

Command Center Liaison

Issues/Actions/Risks

Strategic Staffing Solutions September 2009 to January 2011

Client: Whitney National Bank (New Orleans, LA) Position: Project Manager/Project Coordinator

Environment: Windows XP Methodology: PMI/Waterfall

Tools:- Microsoft Office Suite, MS-Project Server, HP Quality Center, SharePoint and MS Explorer

Projects and Applications: Jack Henry (4 Sight, Passport, PeopleSoft (HR and Finance), Yellowhammer Fraud

Detective, Argo Keys

PROJECT TYPE: INFRASTRUCTURE, DATA MIGRATION

Jack Henry Application(s) transition

Yellow Hammer Application transition

Project Management

Status Reporting/Mtg. Minutes

Risk Management

Website Development

UAT, Unit & System Testing Coordination

Data Migration

Peoplesoft Data Analysis

(HR, OnboardingTraining, Data Migration)

Defects Tracking (QA)

Training Requirements Gathering

Project Team Hospitality Coordinator

Benard Nickels March 2006 to December 2006

Client: EDS - Global Supply Chain - (Detroit, MI) Position: Project Manager/CMMI Librarian

Environment: Windows XP Methodology: ITIL & SDP-21

Tools:- Microsoft Office Suite, MS-Project, Visio,eRoom, PVCS Dimensions, Caliber RM, PMx, MS Explorer

PROJECT TYPE: SDLC

Compliance (QA - SDP-21)

Change Management

Project Management

Status Reporting/Mtg. Minutes

Risk Management

Configuration Management

Documentation and Process Development (Vendor)

Project Plans

Client: EDS - IT/Systems Operation Factory - (Detroit, MI) Position: Project Scheduler

Environment: Windows XP Methodology: ITIL & SDP-21

Tools:- Microsoft Office Suite, MS-Project, HP Quality Center, eRoom, PVCS Dimensions, PMx, MS Explorer, Visio

PROJECT TYPE: SDLC

Compliance (QA - SDP-21)

Change Management

Project Management

Status Reporting/Mtg. Minutes

Risk Management

Configuration Management

Documentation and Process Development

Project Plans

InfoSoft November 2004 to February 2005

Client: UGS - Automotive/Vehicle Design - (Southfield, MI) Position: Tech Writer/GM SDP-21 Coordinator

Environment: Windows 2000 Methodology: ITIL & SDP-21

Tools:- Microsoft Office Suite, MS-Project, HP Quality Center, eRoom, PVCS Dimension,MS Explorer, Visio, Netscape

PROJECT TYPE: VENDOR MANAGEMENT

Compliance (QA - SDP-21)

Vendor Compliance

Project Management

Status Reporting/Mtg. Minutes

Risk Management

Configuration Management

Documentation and Process Development (including vendor process mapping)

Project Plans

TekSystems January 2004 to April 2004

Client: GM - IT Automotive Manufacturing - (Detroit, MI) Position: Project Manager - CMMI Librarian (PMO)

Environment: Windows 2000 Methodology: ITIL & SDP-21

Tools:- Microsoft Office Suite, MS Outlook, Netscape

PROJECT TYPE: SDLC

Compliance (QA - SDP-21)

Issues/Actions/Risks

Project Management

Status Reporting/Mtg. Minutes

Risk Management

Configuration Management

Process Development (including process mapping)

Project Plans

Metrics Reporting

Improvement Plans

Data Analysis

Vendor Management

Compuware Corporation October 1995 to January 2004

Client: Compuware - Office Assignment Center- (Detroit, MI) Position: Office Assignment Coordinator

Environment: Windows 2000 Methodology: Resource Management (consulting)

Tools:- Microsoft Office Suite, MS Outlook and Netscape

PROJECT TYPE: OFF ASSIGNMENT COORDINATION (4 MONTHS)

Off Assignment Resource Management

Resource Timesheet Management

Off Assignment Coordination

Account Management

Client: Chrysler - IT Automotive Manufacturing- (Southfield, MI) Position: Business Analyst

Environment: Windows 2000 Methodology: Waterfall

Tools:- Microsoft Office Suite, MS Outlook and Netscape

PROJECT TYPE: SDLC (10 MONTHS)

Documentation Development

Resource Time Management

Project reconciliation

Status Reporting

Metrics Reporting

Client Liaison

Compliance (process)

Issues/Actions/Risks

Client: Chrysler - IT Automotive Manufacturing - (Detroit, MI) Position: Business Analysts

Environment: Windows 2000 Methodology: Project Analysis/Definition

Tools:- Microsoft Office Suite, MS Outlook, Visio and Netscape

PROJECT TYPE: SYSTEM INTEGRATION (1 MONTH)

JAD Facilitation

Documentation Development

Process Mapping (Data Flows & Mapping - current & future)

Status Reporting/Mtg. Minutes

Gap Analysis

Requirements Gathering

Documentation and Process Development

Change Management

Client: GM - IT/Automotive Manufacturing (Detroit, MI) Position: IT Standards Change Mnmt. Manager

Environment: Windows 98, 2000 Methodology: ITIL/SDP 21

Tools: Microsoft Suite, Socrates, Lotus Notes, Visio, MS-Project, Domino, QuickPlace and Netscape

PROJECT TYPE: IT STANDARDS (2 YEARS)

Documentation & Process Development

Meeting Facilitation

Change Management

Status Reporting/Mtg. Minutes

User Guides

Taxonomy and Architure Identification

Global Management

Issues/Actions/Risks

Process Management (including QA - SDP-21)

Vendor Management

Financial Impact Requirements

User Requirements

Client: GM - IT/Automotive Manufacturing (Detroit, MI) Position: Project Lead/Coordinator

Environment: Windows 95 Methodology: ITIL/SDP 21

Tools: Microsoft Suite, Socrates, Lotus Notes, Visio, MS-Project, and Netscape

PROJECT TYPE: Y2L CLUSTER TESTING (2 YRS)

Documentation Development

Meeting Facilitation

Change Management

Status Reporting/Mtg. Minutes

User Guides

DocumentationRetention

Global Management

Issues/Actions/Risks

Process Management

ProjectPlans

Metrics Reporting

Process Development

Client: GM - IT/Automotive Manufacturing (Detroit, MI) Position: Project Lead/Coordinator

Environment: Windows 95 Methodology: ITIL/SDP 21

Tools: Microsoft Suite, Socrates, Lotus Notes, Visio, MS-Project, and Netscape

PROJECT TYPE: Y2L CLUSTER TESTING (2 YEARS)

Documentation Development

Meeting Facilitation

Change Management

Status Reporting/Mtg. Minutes

User Guides

DocumentationRetention

Global Management

Issues/Actions/Risks

Process Management

ProjectPlans

Metrics Reporting

Process Development

Client: K-Mart - Retail (Troy, MI) Position: Project Coordinator

Environment: Windows 95 Methodology: Project Management

Tools: Microsoft Suite, Lotus Notes, Visio, MS-Project, Power Workbench, Paragon and Netscape

PROJECT TYPE: Y2K (3 MONTHS)

Documentation Development

Meeting Facilitation

Metrics Reporting

Status Reporting/Mtg. Minutes

Process Development

Project Plans

Facilities Management

Issues/Actions/Risks

Training and Education

Instructor Led Training

SCRUM/Agile Methodology - July 2017

HP Quality Center (June 2010)

Apply Project Management Methodology - Dec 2007

Yellow Hammer Fraud Detective (Nov 2010)

MS Project (Advanced) – 2008

Excel (Advanced) - 2008

Project Scope Management – 2008

MS Access (Intermediate) – 2008

Project Risk Management - 2008

Project Teams – 2008

ITIL 2003

TSO/ISPF - JCL

PowerPoint (Advanced) 2008

MS FrontPage (Beginning – Advanced)

Management Training Course (Fred Pryor – May 2012)

Madonna University, Livonia Michigan (Liberate Arts Program) 1991 – GPA 3.8 (no degree completed)

Data Modeling

HotMetal Pro

UNIX (Beginning)

Web Page Fundamentals

Cooley High School, Detroit, Michigan (Business)

Graduated: 1979 GPA – 3.5

New Horizons Computer Learning Center

Livonia, Michigan (PMI Methodology and new versions of Microsoft Office and MS Project

Dec 2007 – Dec 2008

PM Training/Methodologies Knowledge

Tools:

Power Workbench

Project

Paragon

Methodologies:

Compuware Project Management Methodology (Paragon - specific to Compuware and its clients)

SDLC

GM SDP 21 – (GM’s System Delivery Quality Assurance Process)

CMMI (Capability Model Maturity Integration)

GAD QMS (Global Application Delivery Quality Management System)

ITIL Process (Information Technology Infrastructure Library)

Waterfall

PMBook (Project Management Body of Knowledge)

Six Sigma

Scrum/Agile Software Development Methodology

Updated:

07/2020

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