RAFAEL CARRILLO VELASCO

Bulevares del lago, Nicolas Romero, 54473 Estado de México, MX

+52-555***-**** +52-56-175*-****

adj0v3@r.postjobfree.com

STUDIES

Instituto Tecnológico y de Estudios Superiores de Monterrey

Bachelor degree Management Information systems, México 1980-1984

Qualifications:

• Software Solutions Manager • Product Manager

• Training Manager • Service Manager

• Marketing Manager • Channel Sales

• Sales and Pre-Sales activities

EXPERIENCE

Oki Data de Mexico SA de CV (May 2016 to Aug 2020)

Product Manager

Product planning, developing and launch for office printers and MFP’s models. Sales and technical training on hardware and software solutions. Support on shows and dealer events to promote the Company. Continue search for software solutions to enhance and empower the products. Tight relation with dealers to enrich their needs and use different approach to enhance sales.

Solutions Manager

Promote all software solutions (company and third party), to help position Oki brand as a major competitor. Coordinate with other areas all actions required to detect and help end user needs.

Konica Minolta Business Technologies de México S.A. de C.V. (Apr 1998 to Apr 2015)

Software Solutions Manager

Product manager for software solutions. Software commercialization trough channels and direct sales. Select software from third party/business partners and implement them in Mexico. Provides internal and external technical support. Solve a variety of moderately and complex problems. Sales Support demonstrating software and hardware applications at customer’s site. Troubleshoot application problems. Sales force (dealers/ customers) training. Elaborate sales presentations. Introduce new products. Create strategies to enhance solutions sales including hardware/software. Software equitrac, PaperCut, Enterprise Suite, Prism software, NSi AutoStore, among others.

(Past) Training and Support/Service Manager

Establish the monthly program for training (schedule, locations, machines, trainer, etc.). Assure the trainers are updated in current products and coordinate international classes for Mexican dealers within USA. Train high level technicians in connectivity programs. Responsible for sales training in new products.

Administrator for technical training in Konica Mexico (Mexican dealers and Latin America dealers). Offer new classes on remote site for dealers in Mexico and Latin America.

Second level support for all related issues. Customer’s support with installation and demos for printers and multifunctional products in different environments (Windows, MAC, Novell, Unix, AS/400).

Design and test systems configurations and validate proposed solutions based on customer requirements.

Create recommendations for complete solutions using hardware and software.

Develop detailed implementation plan and manage completion of activities.

Marketing Manager:

Responsible for product planning, developing and launch products in Mexico (MFP s & Printers).

Sales force training on new products; Responsible for shows and coordinate open house for authorized dealers. Create sale promotions and price lists for Mexican dealers. Purchase and distribution for promotional products.

LAN Manager.

Experience with troubleshooting, repair, and maintenance of network hardware, set-up and configuration of servers. Knowledge of NT Networks. Knowledge of printers and other related devices, MS Office desktop support, Windows 98/NT/XP.

User’s administration, responsible for hardware & software acquisition.

Responsible for: sales support, and marketing product support, develop sales skills within dealers. Train sales force on new products.

CARTI Solutions S.A. de C.V (Sep 1995 to Apr 1998)

Sales consultant for hardware (mainly Pc’s and printers) and software (windows & office), networking, data ware house. Systems and data communications analysis; industry standard software applications; network application analysis; design and development; application troubleshooting; training development and delivery; document testing and creation, and image manipulation software for variable data (FormScape).

Knowledge on PCL, XES, DJDE and related printing languages.

Xerox Mexicana S.A. de C.V. (Feb 1986 to Jun 1995)

Electronic printing analyst, (Electronic printing department, March 92 to June 95).

Developed solutions for the customer’s in different system environments with Xerox printers. Sales support trough application and demos.

Information system manager, (Major accounts, January 91 to march 92). Data base manager: Sales reports, machine infield and copy volume for all the installed machines within major accounts. Developed integrated solutions for the sales personnel to help them achieve the annual quota. Hardware and software acquisition, and provide training.

Information and Pc’s manager, (Marketing, May 87 to January 91).

Sales information system manager, database manager: sales results, machines infield population, territories, and quota. Training for end users. Productivity analysis. Develop marketing programs to balance sales territories in commercial accounts.

Condumex S.A. de C.V. (Nov 1984 to Feb 1986)

System analyst.

System information analysis to develop programs and information system solutions.

TRAINING:

SCRUM, CertiProf, Mexico

Client Service, Oki Data, Mexico

Consultative Selling, Oki Data, Mexico

DocForm/DocRecord/DocSystem, Prism Software, LA, USA

Planet Press, Konica, LA, USA

Fiery, Konica, Windsor, USA

Networking, Konica, Windsor, U.S.A.

Consultative Selling, Xerox Mexico

Centralized Printers, Xerox, Leesburg Va. U.S.A.

Laser Check, Bottom line, Portsmouth N.H. U.S.A.

AS/400, NEPS, Nashua N.H. U.S.A.

Comshare, Comshare, Xerox, México

Xerox management, Xerox, México

Quality, Xerox, México

Art of spoke in public, Condumex Mexico

Organizational efficiency, Condumex Mexico

Situational leadership, Cía. de Luz y Fuerza, Mexico

EXPERIENCE IN:

Sales

Training

Service

Marketing

Networking

PC’s Windows

Mac

Office

Laser Printers and Electronic Forms

ENGLISH and SPANISH 100%

Willing to relocate

Contact this candidate