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Bernaleah Avizo

Customer Support Representative (1 year 8 months)

Sterling Global Call Center (SGCC)

+63-965******* adj0tz@r.postjobfree.com PHP 10,000 Pililla, Calabarzon & Mimaropa Experience

8 years of total experience

Nov 2018 - Jun 2020

(1 year 8 months)

Customer Support Representative

Sterling Global Call Center (SGCC) Calabarzon & Mimaropa, Philippines Industry Call Center / IT-Enabled Services / BPO

Specialization Sales - Telesales/Telemarketing

Role Sales Support Coordinator

Position Level 1-4 Years Experienced Employee

Monthly Salary PHP 15,000

The company is an International and Local Telemarketing, Market Research and Customer Service Organization, recognized for its dedication for customer service and client satisfaction while offering a full range of INBOUND, OUTBOUND, and BLENDED. Dec 2017 - Jun 2018

(7 months)

Call Center Agent

Aconnect Outsourcing Service Calabarzon & Mimaropa, Philippines Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service

Role Others

Position Level Non-Executive

Monthly Salary PHP 15,000

Making outbound calls and help customers to process their orders. The Medical equipment US account outbound calls, helping customers to process and follow-ups their orders such as medical braces, cancer kit, and diabetic tools.

Feb 2017 - Dec 2017

(11 months)

Sales Clerk

Grow Express Farm Supply Calabarzon & Mimaropa, Philippines Industry Agricultural / Plantation / Poultry / Fisheries Specialization Agriculture/Forestry/Fisheries

Role Agriculture/Plantation

Position Level Non-Executive

Monthly Salary PHP 10,000

My Duties as a Sales Clerk are:

1. Performing Magic for encoding the details such as receipt of Items, Price List, and Stocks. 2. Monitoring Bank Account and deposited every end of the shift. 3. Monitoring schedules of deliveries, incoming, outgoing materials, and Credit Sales. 4. Daily, Weekly, and Monthly Sales.

5. Inventory of actual remaining materials vs Magic listing every Saturday. 6. Purchased and receiving of order materials.

7. Preparing for encoding the payroll and salary.

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Aug 2015 - Jan 2017

(1 year 6 months)

Assistant Secretary/Encoder

JEMSONS HARDWARE AND FARMS SUPPLIES Calabarzon & Mimaropa, Philippines

Industry General & Wholesale Trading

Specialization Secretarial/Executive & Personal Assistant Role Secretary/Personal Assistant

Position Level 1-4 Years Experienced Employee

Monthly Salary PHP 8,500

My Duties as an Assistant Secretary/Encoder are:

1. Performing QuickBooks for encoding the details such as receipt of Items, Price List, and Stocks.

2. Monitoring Bank Account and deposited cash sales every end of the shift. 3. Monitoring schedules of deliveries, incoming, outgoing materials, and Credit Sales. 4. Preparing payrolls and salaries of employees.

5. Preparing checks and payments of the supplier.

6. Conduct an inventory of items or materials.

7. Reporting daily, weekly and monthly sales and report to the manager of the store. Jan 2012 - Aug 2015

(3 years 8 months)

Quality Control

Ibiden Philippines, Inc. Calabarzon & Mimaropa, Philippines Industry Electrical & Electronics

Specialization Quality Control/Assurance

Role Quality Control/Assurance

Position Level 1-4 Years Experienced Employee

Monthly Salary PHP 9,500

My Duties as a Quality Control are:

1. Ensures the QUALITY of the inline process to protect the customer and provides an effective method of the product.

2. Generated inspection reference in the form of marginal Sample Board (MSB) for easy judgment to avoid escapes.

3. The orientation of inspectors or disseminate any method or inspection flow for any problems regarding proper defect judgment and easy identification. 4. Certification of new inspectors and refreshers every 6 months, conduct an audit to inline the process.

5. Encoding and Monitoring Data Check sheet and Inline Check sheet. Education

2018 MINDBANK Training And Skill Corp.

Vocational Diploma / Short Course Certificate in Engineering

(Computer/Telecommunication) Philippines

Major CONTACT CENTER SERVICES NC II

Contact center services NC II is TESDA accredited in how to communicate effectively in English for customer services.

2005 Barangay Palanan SK Program

Vocational Diploma / Short Course Certificate in Computer Science/Information Technology Philippines

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Major Computer Literacy Program

This is the only certification for computer literate short course, How to operate Microsoft Office as such as Word, Excel, PowerPoint, and Outlook.

Skills

Advanced Computer Encoding

Intermediate Computer Application, Document Control, Call Center, Communication Skills, Secretarial Work, Translation, Encoder, Quality Control, Online Marketing Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language Spoken Written

Filipino (Primary) 10 10

English 6 7

Additional Info

Expected Salary PHP 10,000

Preferred Work Location Anywhere in Philippines

Other Information

High School Graduated: Sampaloc National Highschool. 2004-2005 QuickBooks TRAINING COURSE OUTLINE

Issuing authority MUSTARP SEED under ENZI Corporation Issued date: Jul 2016/No Expiration Date

About Me

Gender Female

Age 33 years

Telephone Number +63-02-852*****

Address Sitio Lamuan, Quisao, Rizal, Pililla, Calabarzon & Mimaropa, Philippines Nationality Philippines

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