Managed Services Manager & Systems Engineer
Resume:
THOMAS J. SENN JR.
HUNTLEY, IL adj0tu@r.postjobfree.com 224-***-****
PROFILE SUMMARY
Former student-athlete with a degree in Computer Science from Robert Morris University in Chicago. I am recognized as a dedicated and a hard-working individual with strong passion for leadership and dedication to quality. What sets me apart from other IT professionals is my communication skills that sets internal or external customers at ease. That coupled with a strong core understanding of networking and systems technologies has formed a well-rounded, industrious, and competent skillset that I would like to use to better myself and continue to grow as I take on new challenges.
EDUCATION
ROBERT MORRIS UNIVERSITY – CHICAGO 2012-2016
BACHELORS IN COMPUTER SCIENCE
CONCENTRATION: COMPUTER NETWORKING SYSTEMS
CISCO NETWORKING ACADEMY
WORK EXPERIENCE
Equilibrium IT Solutions (An Ntiva Company), 07/2019 – Present Managed Services Manager, Systems Engineer
Responsible For Managed Services Delivery: Coordinated 50+ globally dispersed customer IT environments, across 5,000+ endpoints while managing, scheduling and coordinating a team of 8 engineers and duty managers. Which included consistent meeting with Senior Level Resources to escalate issues to proficient Subject Matter Experts to ensure SLA’s are met.
Managed Services Suite Development: Identified, designed and led implementation of multiple solutions to manage all areas of IT: workstations/servers, network, content filtering, antivirus, ticketing and documentation. Integrated with ERP to improve efficiency and billing accuracy.
Maintenance as a Service Program Development: Reduced labor costs by 70% via automation and process streamlining. Achieved a 99.2% on time execution of scheduled tasks while minimizing errors via task documentation and engineer training. Transformed from a cost center to revenue generator.
Transformed Service Desk Operations: Implemented multi-tiered SLAs for service requests, resulting in improved responsiveness and service throughput with existing resources. Eliminated bucket tickets, resulting in an improved reporting of service desk operations both internally and client facing.
Performed Strategic IT Business Assessments: Assessed and audited client environments for issues and strategic deficiencies. Ran security vulnerability assessments to determine immediate needs as well as long range IT business need to be planned out to maximize the ROI of future OpEx and CapEx, while improving IT services.
Managed and Developed Equilibrium’s Best Practice Administration: Developed and improved the program as a service offering for our company. Included scoping out client environments, documenting the infrastructure, running baseline vulnerability assessments, and putting together proposed budgets and reoccurring tasks lists for back end maintenance
Responsible For Maintaining “Player / Coach” Lead”: Served as a technical resource for the team to come to me for escalations and questions. Stayed in a technical role while continuing to perform as a Systems Engineer on client facing and internal requests. Colbert Packaging Corporation, 06/2016 – 07/2019
Applications Engineer
Infrastructure Management: VMware design, implementation, management, maintenance on 8 VMware ESXI hosts across 3 states.
Infrastructure Maintenance: Maintained, updated, and supported all critical IT components including; Cisco Switches & AP’s, HPE Servers, Synology NAS, Ubiquiti AP’s, VMware ESXI Hosts &Servers, HP Sans, PBX, SQL
Lead ERP Management: Lead, Managed, Configured, and Updated Packing Industry Specific ERP Systems (EFI Radius, PSA Connect, SFDC, DMI, RSSD, BI)
Application Management and Deployment: Managed and controled Active Directory, Group Policy, Scripting, and Rights Management, Exchange 2016, O365. Software implementation lead on industry specific software installations. Created and managed SQL, Progress, and Excel databases for front end developers
Server Management: Managed servers and endpoints ranging from Windows 2008-2016, Windows 2003-10 (Due to Machine / Press limitations), Managed WDS and WSUS Servers for day to day implantation
End User Support: Worked on wide array of day-day end user support issues Creative Werks, LLC 12/2015 – 3/2016
Information Technology Intern
Extensive work with the Domain Services, VPN and Direct Access
Helped trouble shoot issues with Network Attached Storage Devices
Helped create, issue, and test GPO’s for recently upgraded Windows 10 Machines
Worked with the network administrator issuing GPO’S and permissions in Active Directory
Extensive work with network servers, switches, and virtual machines
Worked with Exacqvision Camera servers to configure camera settings
Imaged company’s current machines and updated all devices to Windows 10 Enterprise REFERENCES
Pascal Majon – Director of Information Technology – Colbert Packaging Corporation o adj0tu@r.postjobfree.com
Mike Deliberto – Director of Information Technology – Fusion Risk Management o adj0tu@r.postjobfree.com
Jeremy Bayness – Chief Technology Office – Bagmakers Inc. o adj0tu@r.postjobfree.com
Saqib Tabba – Senior Network Engineer Lead – Callone o adj0tu@r.postjobfree.com
Bill Synder – Vice President of Operation – Colbert Packaging Corporation o adj0tu@r.postjobfree.com
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