amal mohamed

Richmond, VA *****

adj0tm@r.postjobfree.com

571-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Financial Aid Advisor

Strayer University - Richmond, VA

December 2020 to Present

• Support the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education.

• Create and confirm an accurate financial plan by establishing timeframes to complete any application process in order to be financially prepared to start and stay in school.

• Continuously review student accounts to advise students on their financial eligibility such as tax documents, forms needed, etc.

• Using a high level of discretion and independent judgment, you will continuously evaluate the academic and financial plans throughout the student life-cycle and make appropriate adjustments to ensure successful student outcomes.

• Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students.

• Documents all interactions in the appropriate institutional systems.

• Analyze student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes.

• Coach students to explore alternatives to overcome barriers to persistence or graduation.

• Make appropriate resource referrals when necessary.

• Collaborate with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation.

• Maintain a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations while complying with applicable federal and state laws.

• Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization.

Human Resource Manager

AMERSOM Consulting Group - Fairfax, VA

August 2018 to October 2020

• Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.

• Responsible for assisting with human resources related paperwork such as accident reports and employee performance discussion records to ensure that these are filled out completely and accurately.

• Responsible for processing payroll, ensuring vacation and sick time are tracked in the system.

• Assist in writing, editing, and formatting software documentation, including reports, manuals, briefings and presentations, functional descriptions, system specifications, guidelines, special reports, and other project deliverables to meet contract requirements.

• Billing insurance, calling for referrals and requesting updates to authorizations, following up on denied claims.

• Provide training to management and staff such as New Employee Orientation.

• Provide follow-up on employee return-to-work status’ and the return of required documentation. Health Care Intern/Customer Service Support

Community alternative living - Alexandria, VA

June 2017 to August 2018

• Responsible for instructing and guiding residents in completion of daily living tasks; cleaning and household chores, planning and accessing leisure activities; and making healthy choices for health, nutrition and safety.

• In charge of documenting individuals' progress through word excel.

• Ensured interior and exterior routine cleaning and maintenance are completed on a daily basis.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Assist with inventory tracking and management, ordered and maintain supplies for the office, and answer all inbound phone calls and emails in a timely and professional manner.

• Processing orders, forms, applications, and requests through microsoft excel.

• Responsible for keeping records of customer interactions, transactions, comments and complaints.

• Schedule appointments for sales staff to meet prospective customers.

• Investigate, diagnose and troubleshoot customer reported issues providing reasonable workarounds where possible.

• Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times. Patient Coordinator

Inova Health System - Fairfax, VA

March 2016 to March 2017

• Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes; reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults; reporting personnel and performance issues to the unit manager.

• Maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.

• Check patients in and out and verify patient information, billing/insurance data, request third party prior authorization as needed, collect and process documentation and maintain patient charts to include the filing of all patient records.

• Responsible for a variety of administrative tasks such as typing, filing, inventory, mail and verifying the status of and checking in hearing aids and repairs. Nurse Assistance

Inova Health System - Fairfax, VA

August 2014 to March 2016

• Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.

• Help patients with personal hygiene by providing patients with bed pans, bath, shampoo, and showers.

• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.

• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor.

• Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

• Lift and assist nurse to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.

• Responsible for changing bed sheets and restocking the supply room with necessary equipment with personal hygiene items, such as towels, washcloths, soap, or toilet paper. ASSETS & INTERESTS

Computer Skills/Knowledge: MS Office (Word, Excel, Power Point) Community Leadership and Involvement: HELP Program at Fairoaks Hospital. Boys and Girls Club of Manassas.

Education

Bachelor of Interdisciplinary Studies in Psychology and Gender Sexuality and Women's

Virginia Commonwealth University - Richmond, VA

Skills

• Microsoft Office

• Human Resources

• Human Resources Management

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