USHA RANI CS

JIRA ADMINISTRATOR

E-Mail: adj0qf@r.postjobfree.com Contact: +91-812*******

Professional Summary:

Around 4+ years of experience as JIRA Administrator in customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes.

Leading, planning, and managing documentation projects for product releases.

I have very good exposure in Jira, Confluence, Crowd, bit bucket, installation, upgradation, migration and merging in Windows, Linux and Atlassian Cloud.

Assisted Scrum team in preparing the Sprint backlog.

Very good exposure in Agile project implementation, Sprints and Epics.

Implementation of Portal, Queues and SLA in Jira Service Desk.

Good experience in creating various projects like Basic, Scrum and Kanban.

Good exposure in implementing Workflows, Screens, Custom fields implementations.

I have good experience in using Validations, Conditions, Post functions, and Properties in advanced workflows.

I have implemented Mail configuration in Jira.

I have integrated Jira with Crowd, AD/LDAP.

I have implemented the Application Links.

Installed and tested various add-ons.

I have very good knowledge in Database clustering and taking the Jira, Confluence DB backup’s.

Experience providing training to development teams on how to track, plan and analyze using JIRA.

Preparing documentation plan, estimating work, and assigning work to the team.

Good exposure in Dashboards and Filter implementation.

Good experience in creating Reports.

Created Spaces, Pages, Child Pages and Templates in Confluence.

I have upgraded from Jira 6.4.4 to 7.0.0 and from Jira 7.0.0 to 7.2.4 until latest versions.

Strong analytical and problem solving skills, highly motivated, good team player with very Good communication & interpersonal skills.

I have good exposure in projects export and imports and merged different environments into single.

Total Work Experience

Current Company : Tech Mahindra Limited

Designation : JIRA Administrator

Duration : Nov 2016 to till date

Technical Skills:

Atlassian Tools : JIRA, Confluence.

Server : Atlassian.

Database : SQL and Oracle 11g/12c.

Operating System : Windows and Linux.

Application Server : Tomcat

Project 1:

Client : MOLEX India Pvt.Ltd

Duration : Sep 2019 – till date

Responsibilities:

Maintaining JIRA Instance with Administration and Development

JIRA version Up gradation and Migration

Write A groovy script code based on JIRA requirement

Creation of JIRA Projects based on user request.

Cloning the JIRA Projects

Re-indexing JIRA on timely basis

Creating spaces in Confluence

Providing privileges to the users

Creation of new JIRA users and JIRA groups

Implementing JIRA workflows using advanced features such as Post functions, Conditions and Validations

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in JIRA Projects

Creating JIRA Service Desk projects, Custom fields, Issue Types and screens for Customer portals

Configure the Customer Portal, request types, queues, SLA metrics and automation.

Installing plug-ins and maintaining the licenses

Troubleshooting the problems in JIRA

Creating and managing filters.

Managing Groups and Role management based on projects.

Prioritizing workload and resolving tickets based on Service Level Agreements

Integration of JIRA with other applications using plug-ins

Importing bulk issues into JIRA Projects using CSV files

Migrating JIRA Service Desk project

Taken ownership in checking Plug-in compatibility and UAT pre-upgrade of JIRA.

Restarting JIRA, performance monitoring of JIRA instances and checking log and backup files

Managing Users in Crowd Directories

Troubleshooting user queries on JIRA, Confluence, Fisheye and Crucible applications

Project 2:

Client : EMC

Duration : Mar 2018 – Aug 2019

Responsibilities:

Installing JIRA, Confluence, Jira Service Desk in Linux.

JIRA installation and upgradation.

JIRA configuration.

Setup JIRA Service Desk/Tickets

Setup JIRA for Project Management.

Setup JIRA for Bug Tracking.

Setup JIRA for Test Case Management.

Creation of new projects in JIRA.

JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.

Responsible for creation of custom workflows.

Perform JIRA Re-Indexing and Integrity checker.

Managing Add-on’s.

Installing plugin’s and managing licenses.

Creating and managing filters.

Managing groups and role management based on projects.

Troubleshooting the problems in JIRA.

Prioritizing workload and resolving tickets based on Service Level Agreement.

JIRA & Agil Best Practices.

Managing users in Crowd directories.

Backup and Restore procedures.

Creating spaces, providing confluence user access and roles.

Provided Local and Global permissions in Confluence.

Maintaining plugins and their licenses

Project 3:

Client : Motorola

Duration : Nov 2016 – Feb 2018

Responsibilities:

JIRA installation, up gradations and JIRA configuration.

Creating new groups in user management.

Creating Workflow by using Post Functions, Conditions, and Validations.

JIRA customization- Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.

Configuring the Service Desk Portal and maintaining the Proper Customer Permissions.

Created SLA’s in Service Desk as given by the Business user.

JIRA Trainings.

Managing Add-On.

Setup JIRA for Helpdesk/Tickets.

Setup JIRA for Project Management.

Setup JIRA for Bug Tracking.

Setup JIRA for Test Case Management.

Configure Agile Boards- Scrum and Kanban.

JIRA & Agile (formerly known as Green hopper) Best Practices.

Integrating JIRA with Confluence, Bit bucket.

Backup and Restore procedures.

Educational Qualification

B. Tech in (Electronics & Communication Engineer) from Annamacharya Institute of Technologies and Sciences (2012-2016) with 75.81%

Declaration

I hereby declare that the information mentioned above is correct to the best of my knowledge and I bear the responsibility for the correctness of the particulars.

Date:

Place: Usha Rani

Contact this candidate